Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,402 reviews across 8 portals
:
By CIPPOLINI DENIS
50-59 years
Reviewed: 4 years ago (14/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Cher M. Cippolini,
Nous sommes heureux de savoir que vous ayez passé un agréable séjour au sein de notre hôtel 5 étoiles Relais & Château. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services. Merci beaucoup pour votre soutien, et à bientôt lors de votre prochaine visite en Provence.
Cordialement,
L'équipe du Château de Berne
No Public Name
40-49 years
Reviewed: 4 years ago (13/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear M. Duarte Liberalquino,
Thank you for staying at the Château de Berne and for completing our satisfaction questionnaire.
We pay close attention to all of our guests' comments. We are very sorry that your experience did not live up to your expectations and we will do our best to ensure that this does not happen again.
Our front desk manager remembers you reported that there were dirty glasses but not the other issues regarding your room. If you didn't like your room, it would have been wise to talk about it and we would have tried to find a solution together.
You also expressed your dissatisfaction with the lack of variety of products at breakfast. We confirm that we have passed on these remarks to the Chefs as well as to the department heads concerned. However, we would like to point out that all our pastries and bakery products are homemade. They are composed of a wide variety of choices. What else would you have liked to see?
Regarding the issue with the service at our restaurant. We understand your comment. Please accept our deepest apologies. We have a new and young team that is still finding its feet.
We also apologize if you thought our staff were not as welcoming as they should have been. Please know that we are always delighted to welcome international guests.
We sincerely hope to welcome you back to the Chateau de Berne and give you a wonderful time as it is our mission to do.
Kindest regards,
The team of the Château de Berne
By JACQUES
50-59 years
Reviewed: 4 years ago (13/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Cher M. Jacques,
Nous sommes ravis de savoir que votre séjour au sein de notre domaine viticole ait été à la hauteur de vos attentes. C'est toujours un plaisir de recevoir des retours aussi positifs.
Nous avons pris en compte vos remarques concernant la salle de bain et les avons transmises à notre service maintenance.
A très bientôt lors de votre prochaine visite en Provence.
L'équipe du Château de Berne
By Nicholas Dean
60-69 years
Reviewed: 4 years ago (11/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear Mr Dean,
We are delighted to see that you have a lovely stay in our beautiful hotel in Provence. Please know that the satisfaction of our guests is one of our main purpose. We have noticed that you left an average mark to describe your experience during your departure. Could you please tell us a little more about it ? Receiving feebacks from our guests is essentiel and allows us to improve. We hope to welcome you again at the Château de Berne.
Kindest regards,
The team of the Château de Berne
No Public Name
50-59 years
Reviewed: 4 years ago (10/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Cher M. Herne,
Le Château de Berne vous remercie davoir pris le temps de répondre à ce questionnaire de satisfaction. Nous avons remarqué que vous n'avez pas été entièrement satisfait de votre expérience au Jardin de Berne et en sommes navrés. Pourriez-vous nous en dire plus ? Qu'est-ce qui n'a pas été à votre goût ? Sachez que nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services, et nous sommes toujours heureux dobtenir les retours de nos clients, afin de trouver des éléments daméliorations et de vous satisfaire toujours plus.
En espérant vous revoir bientôt dans notre domaine en Provence.
Cordialement,
L'équipe du Château de Berne
By Wilson
40-49 years
Reviewed: 4 years ago (08/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear Mrs Wilson,
What a lovely comment to read! We are delighted to know that your stay with us lived up to your expectations.
We hope to welcome you again during your next trip in Provence.
Kindest regards,
The team of the Château de Berne
No Public Name
70-79 years
Reviewed: 4 years ago (06/06/2022)
Date of experience: 05/2022

Guest has not commented on review

Cher Monsieur Bennini,
Nous sommes heureux de savoir que votre séjour au Château de Berne ait été à la hauteur de vos attentes. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services. Nous avons remarqué que vous n'avez pas été entièrement satisfait de votre repas au Bistrot. Pourriez-vous m'en dire plus ? Qu'est-ce qui n'a pas été à votre goût ?
A très bientôt lors de votre prochaine visite en Provence.
Cordialement,
L'équipe du Château de Berne
No Public Name
30-39 years
Reviewed: 4 years ago (05/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear Mr Finch,
We are very happy to see that you had a pleasant stay with us and that your experiences were up to your expectations. We look forward to your next visit to our 5 star hotel in Provence.
Kindest regards,
The team of the Château de Berne
By Hans Peereboom
70-79 years
Reviewed: 4 years ago (04/06/2022)
Date of experience: 05/2022

Guest has not commented on review

Cher Monsieur Peereboom,
Nous sommes très heureux de constater que vous ayez passé un agréable séjour parmi nous et que vos expériences ont été à la hauteur de vos attentes. A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles en Provence.
Cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 4 years ago (03/06/2022)
Date of experience: 06/2022

Guest has not commented on review

Dear Mr Foy,
Thank you for your comment. We are pleased you enjoyed your experience with us and you had a beautiful stay with us.
We hope to welcome you againduring your next visit in Provence.
Regards,
The team of the Château de Berne
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