Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,404 reviews across 8 portals
:
By Christian
Couple
60-69 years
Reviewed: 6 years ago (18/10/2020)
Date of experience: 10/2020

Une superbe expérience dans un cadre enchanteur

By Rodriguez
Couple
20-29 years
Reviewed: 6 years ago (17/10/2020)
Date of experience: 10/2020

Guest has not commented on review

No Public Name
Couple
40-49 years
Reviewed: 6 years ago (17/10/2020)
Date of experience: 10/2020

Guest has not commented on review

No Public Name
Business
60-69 years
Reviewed: 6 years ago (17/10/2020)
Date of experience: 10/2020

J’ai passé un excellent séjour grâce à la compétence, l’extrême gentillesse de toutes les personnes travaillant au Château, à des soins sublimes au Spa pratiqués avec attention, dévouement et brio par Jérôme et Anita, à une chambre très agréable et merveilleusement tenue, à la cuisine du Bistro, généreuse et délicate.
Je n’ai malheureusement pas pu goûter à celle du chef étoilé car son restaurant était fermé pendant mon séjour.
Mais je reviendrai au Château de Berne, qui, plus est, est situé dans un endroit à la fois reposant et magique.

No Public Name
Couple
60-69 years
Reviewed: 6 years ago (15/10/2020)
Date of experience: 10/2020

Guest has not commented on review

No Public Name
Couple
40-49 years
Reviewed: 6 years ago (15/10/2020)
Date of experience: 10/2020

Bon séjour, accueil parfait, rien à redire

No Public Name
Couple
40-49 years
Reviewed: 6 years ago (15/10/2020)
Date of experience: 10/2020

Fantastic grounds, beautiful room, could be wonderful BUT the staff are not adhering to COVID19 rules: the car valet had his mask under his nose (so right off the bat we didn't feel safe, and now our car is potentially contaminated) and the older front desk woman had her mask around her chin, and when we asked her to put it on, she did but then let it slip below her nose. They really don't care about keeping customers safe.

Dirty room:
Equally worrying was the dirty condition of the room. Really gross. Food on the ottoman at the end of the bed (not stains, fresh food) and gross stains on the other furniture, the walls, the bathroom amenities, etc. Even the toilet flush had fingerprints on it and the seat was dirty. Unreal.

Food issues:
Also, they don't offer room service breakfast! They force you to have your overpriced €70 breakfast indoors with other people, during COVID-19! Plus, I see others are upset about this too, but it's very hard/ boring to eat here if you want plant-based or even vegetarian food. Half of the room service menu is pre-made and in jars, and the minibar is seriously lacking (one juice, one beer, one coke, none organic...) Plus, when I booked they didn't tell us that the restaurant would be closed, and we wanted a drink but no bartender is on duty... The expensive room service menu says 24/7 but that's not true, as we were told we could only get 95% of the menu after the kitchen opens at 7:30pm.

Other annoyances:
Also, small but annoying: only two pillows (no spares in the closet), no water cups. We really wanted to like this place, but it's all a real disappointment.

No Public Name
Business
40-49 years
Reviewed: 6 years ago (15/10/2020)
Date of experience: 10/2020

Magnifique endroit , du service aux chambres en passant pas la table tout est vraiment maîtrisé et de très grande qualité

By Stéphane Clair
Couple
40-49 years
Reviewed: 6 years ago (14/10/2020)
Date of experience: 10/2020

Un séjour très agréable !

By Juanchich
Couple
40-49 years
Reviewed: 6 years ago (14/10/2020)
Date of experience: 10/2020

Agréable et bonne malgré un loupé dans la réservation m'ayant contraint de prendre une suite à la place d'une chambre, le prix n'est pas le même malgré votre geste.

Back to Top CERTIFICATE what's this?