Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 3,889 reviews across 8 portals
:
By Jon McNeish
40-49 years
Reviewed: 8 months ago (16/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mr McNeish,

Thank you for sharing your impressions following your visit. We are sorry to hear that the breakfast and your experience at the Bistrot did not fully meet your expectations. Your feedback is invaluable in enabling us to improve the quality of our services. Please do not hesitate to give us more details so that we can better understand your expectations and make the necessary adjustments. We hope to have the opportunity to offer you a more satisfactory experience during your next visit.

Best regards,
The Château de Berne team
By de Luca
40-49 years
Reviewed: 8 months ago (15/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Cher Monsieur De Luca,

Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. La satisfaction de nos clients est notre priorité absolue et nous sommes toujours heureux de recevoir des retours nous permettant de nous améliorer. Il est dommage que vous n'ayez pas donné plus d'explications pour expliquer votre mécontentement vis à vis que votre retour au Bistrot et votre soin au Spa. Nous espérons vous accueillir une nouvelle au Château de Berne et vous faire vivre une expérience exceptionnelle comme nous avons mission de le faire.

Bien cordialement,
L'équipe du Château de Berne
By Van Steen
50-59 years
Reviewed: 8 months ago (14/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mr Van Steen,

Thank you for taking the time to share your experience with us. We are delighted to know your stay at Château de Berne lived up to your expectations. Thank you for your feedback on the spa. We have contacted our technical department to resolve the problem. Our apologies again. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
By KUIPERS
50-59 years
Reviewed: 8 months ago (14/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Cher Monsieur Kuipers,

Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. Nous nous réjouissons de vous accueillir à nouveau.

Best regards,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 8 months ago (13/09/2024)
Date of experience: 05/2024

Guest has not commented on review

Cher Monsieur Devaux,

Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. Nous nous réjouissons de vous accueillir à nouveau.

Bien cordialement,
L'équipe du Château de Berne
By James Abell
60-69 years
Reviewed: 8 months ago (13/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mr Abell,

Thank you for taking the time to share your experience with us. We are delighted to know your stay at Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 8 months ago (10/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mrs Constable,

Thank you for taking the time to share your experience with us. We are delighted to know your stay at Château de Berne lived up to your expectations.
We are sorry if the comfort of your room was not up to standard. It is a pity that you did not give more details. We would have liked to know the point(s) you did not like so that we could resolve the problem. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
By Fritzsche
60-69 years
Reviewed: 8 months ago (08/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mr Fritzsche,

Thank you very much for your kind comment. We are delighted to hear that your stay lived up to your expectations. Your satisfaction is our priority, and your positive feedback is a source of motivation for our entire team. We look forward to welcoming you back soon.

Best regards,
The Château de Berne team
By Jan keizer
40-49 years
Reviewed: 8 months ago (08/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Dear Mr Keizer,

Thank you for taking the time to share your experience with us. We are delighted to know your stay at Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 8 months ago (02/09/2024)
Date of experience: 08/2024

Guest has not commented on review

Cher Monsieur Bellouin,

Merci beaucoup pour votre commentaire. Nous sommes ravis d'apprendre que votre séjour a été parfait et que vous avez trouvé nos équipes et équipements au top. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. A très bientôt.

Bien cordialement,
L'équipe du Château de Berne
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