Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 3,890 reviews across 8 portals
:
By Juan Francisco Rosas
40-49 years
Reviewed: 9 months ago (04/08/2024)
Date of experience: 08/2024

Guest has not commented on review

Dear Mr Rosas,

Thank you for taking the time to answer our satisfaction survey. At Château de Berne, we take every feedbacks from our guests very seriously and we are always happy to receive comment that allows us to improve ourselves. We apologize if you were not entirely satisfiedby the quality of our meal at the Bistrot. It's a shame that you didn't express your disappointment during the meal, we would have tried to find a solution.
We hope to welcome you again.

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 9 months ago (04/08/2024)
Date of experience: 08/2024

Guest has not commented on review

Dear Mr Locker,

Thans you for taking the time to answer our satisfaction survey. The satisfaction of our guests is our main priority and we are always happy to receive comments that allow us to improve. We are sorry if your experience at Château de Berne didn't entirely live up to your expectations. Please be assured that we have taken your comments on board and will do our utmost to improve.
We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
By Krtistian og Åse Marie
50-59 years
Reviewed: 10 months ago (01/08/2024)
Date of experience: 05/2024

Guest has not commented on review

Dear Mr and Mrs Næss,

Thank you for taking the time to answer our satisfaction survey. We are deighted to know your stay at Château de Berne lived up to your expectations. We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
The Château de Berne team
By Stefan Schaper
50-59 years
Reviewed: 10 months ago (01/08/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Mr Schaper

We are delighted to hear that your experience at Château de Berne lived up to your expectations. We look forward to welcoming you back on your next visit to Provence.

Best regards,
The Château de Berne team
By CISTERNE Jean-Marc
60-69 years
Reviewed: 10 months ago (01/08/2024)
Date of experience: 07/2024

Guest has not commented on review

Cher Monsieur Cisterne,

Votre commentaire est particulièrement agréable à lire et ravit toute l'équipe du Château de Berne à vous préparer de beaux séjours en Provence. Nous espérons vous accueillir de nouveau lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
By Grundstein
20-29 years
Reviewed: 10 months ago (01/08/2024)
Date of experience: 07/2024

Guest has not commented on review

Chère Madame Grundstein,

Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction et sommes ravis de savoir que vous avez passé un agréable séjour au Château de Berne. Nous sommes navrés de voir que vous n'avez pas été entièrement satisfaite par la qualité de votre soin au Spa. Il est dommage que vous n'ayez pas fait part de votre mécontentement lors du soin. Notre équipe aurait fait en sorte de s'adapter à vos attentes.
Nous espérons vous accueillir de nouveau au Château de Berne.

Bien cordialement,
L'équipe du Château de Berne
By Marc Link
30-39 years
Reviewed: 10 months ago (31/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Mr Link,

Thank you for taking the time to leave this comment. At Château de Berne, our guests' satisfaction is our main priority and we take every feedbacks very seriously. We are sorry if you were not entirely satisfied with the cellar tour and wine tasting. We will pass on your comments and make every effort to improve. We have also seen that you have left average ratings for your experience at the Spa. We are sorry if the experience did not live up to your expectations. It is a pity that you did not explain your dissatisfaction after the treatment to our team.
We look forward to welcoming you back to Château de Berne on your next visit to Provence.

Best regards,
The Château de Berne team
By Viricel
50-59 years
Reviewed: 10 months ago (31/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Cher Monsieur Viricel,

Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. La satisfaction de nos clients est notre priorité absolue et nous sommes toujours heureux de recevoir des retours nous permettant de nous améliorer. Nous sommes navrés si vous n'avez pas été entièrement satisfait par la salle de bain. Nous espérons vous accueillir de nouveau au Château de Berne lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
By Albrecht Wirtz
50-59 years
Reviewed: 10 months ago (30/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Mr Wirtz,

We are delighted to know your stay at Château de Berne lived up to your expectations. We are looking forward to welcoming you again during your next visit in Provence.
Best regards,

The Château de Berne team
No Public Name
30-39 years
Reviewed: 10 months ago (30/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Chère Madame Blanchet,

Merci d'avoir pris le temps de répondre à notre questionnaire de satisfaction. La satisfaction de nos clients est notre priorité absolue et nous prenons au sérieux chaque retour nous permettant de nous améliorer. Nous sommes ravis que votre séjour a été à la hauteur de vos attentes. Nous vous remercions également pour votre retour concernant nos sentiers de randonnée. Nous allons faire en sorte d'améliorer la visibilité du point de départ. En espérant vous accueillir prochainement.

Bien cordialement,
L'équipe du Château de Berne
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