Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,024 reviews across 8 portals
:
No Public Name
Reviewed: 2 years ago (12/08/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr Blokland,

Thank you for taking the time to answer our satisfaction questionnaire. Customer satisfaction is our top priority. Consequently, we are deeply sorry to hear that your experience at the Bistrot did not live up to your expectations. Please be reassured that we have passed on these comments to the people concerned. We look forward to seeing you again at Château de Berne!

Yours sincerely
The Château de Berne team
By Daniel Weiler
60-69 years
Reviewed: 2 years ago (11/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Weiler,

Thank you for your positive comment. We are delighted to know your stay at Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
Château de Berne team
By Dogliotti
30-39 years
Reviewed: 2 years ago (10/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Cher Monsieur Dogliotti,

Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Sachez que nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services, et nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus. Nous avons remarqué que vous n'avez pas été entièrement satisfait par la qualité du service au Bistrot, pourriez-vous nous en dire un peu plus ? Nous espérons vous accueillir prochainement au Château de Berne !

Bien cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 2 years ago (10/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Berthelsen,

We thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. We apologize if some information were not explain to you during the reservation. We passed on this information to the service so it won't happen again. We are looking forward to welcoming back again during your next visit in Provence.

Best regards,
The Château de Berne team
By Peyroles
30-39 years
Reviewed: 2 years ago (09/08/2023)
Date of experience: 07/2023

Guest has not commented on review

Cher Monsieur Peyroles,

L’équipe du Château de Berne est très heureuse de lire votre commentaire élogieux. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 2 years ago (07/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Murphy,

We thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. We apologize if the service was not fast as it should be at the pool and if the cellar tour seemed as you explained disorganised. Please be assured that we have passed on the information to people concerned so it won't happen again. We are looking forward to welcoming again.

Best regards,
The Château de Berne team
By Molinari
50-59 years
Reviewed: 2 years ago (07/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Cher Monsieur Molinari,

Merci pour votre retour. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. A très bientôt lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 2 years ago (05/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Mundy,

We thank you for taking the time to leave this comment. The satisfaction of our guests is our main priority and we are always happy to receive feedbacks so we can find ways to improve and make you even more satisfied. We are sorry if we couldn't allow you to have a late check-out, but our hotel was privatised on the same day, and we couldn't have any guests left. However, we do apologize for the way it was said to you. We should have explained better why this wasn't possible and in a different tone. We sincerely look forward to welcoming you again at Château de Berne.

Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 2 years ago (02/08/2023)
Date of experience: 07/2023

Guest has not commented on review

Cher Monsieur Marzo,

Merci d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. A bientôt lors de votre prochaine visite en Provence !

Bien cordialement,
L'équipe du Château de Berne
By Ceccaldi
40-49 years
Reviewed: 2 years ago (30/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Chère Madame Pouillaude,

Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
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