Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,039 reviews across 8 portals
:
By Anne
50-59 years
Reviewed: 2 years ago (02/06/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mme Hurley,

The Château de Berne would like to thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied.
We hope to see you soon.

Best regards,
The Château de Berne team
No Public Name
60-69 years
Reviewed: 2 years ago (31/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Skold,

What a lovely comment ! We are delighted to know your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
By Malcolm Henke
60-69 years
Reviewed: 2 years ago (30/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Henke,

The Château de Berne would like to thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. The satisfaction of our guests is our main priority. Rest assured that we have passed on your comments to the relevant people in charge.
We are still hoping to welcoming you again.

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 2 years ago (29/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Singleton,

At the Chateau de Berne, we do our best to improve the quality of our products and services on a daily basis, and we are always happy to receive feedback from our guests, so that we can find ways to improve and make you even more satisfied. We are deeply sorry that your stay at the Chateau de Berne did not entirely live up to your expectations and do pay great attention to all your opinions expressed. We will do our best to improve our breakfast.
We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
By Tirier-Vößing
60-69 years
Reviewed: 2 years ago (29/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Tirier-Vossing,

The Château de Berne would like to thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. Could you please tell us what was the issue at the bar and at the Bistrot ?
We hope to see you soon at the Château de Berne.

Best regards,
The Château de Berne team
By Andrea Nizzola
30-39 years
Reviewed: 2 years ago (28/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Nizzola,

We are deeply sorry if your stay at the Château de Berne didn't live up to your expectations. The satisfaction of our guests is our main priority and we do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. Rest assured that we have passed on your comments to the relevant people in charge.
Concerning your unanswered email, we will pass on your request and ask our sales department to get back to you as soon as possible. We're sorry, but we're currently receiving a lot of requests, which makes it difficult to respond to everyone at short notice. We still hope to welcome you again at the Château de Berne.

Best regards,
The Château de Berne team
No Public Name
30-39 years
Reviewed: 2 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Bouvier,

Le Château de Berne vous remercie d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus.
En espérant vous revoir bientôt !

Bien cordialement,
L'équipe du Château de Berne
By Theresa
40-49 years
Reviewed: 2 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mrs Keppen,

The Château de Berne team is delighted to read your glowing review. Please be assured that we try to maintain a high level of quality in both our offers and our services on a daily basis.
Thank you very much for your support, and see you soon !

Best regards,
The Château de Berne team
By Guido
30-39 years
Reviewed: 2 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Varzi,

We thank you for taking the time to answer our satisfaction survey. We are delighted to know your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 2 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Coveliers,

Nous vous remercions d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services
Dans un souci d'excellence, nous sommes toujours à la recherche de nous améliorer et nous avons remarqué que vous n'avez pas été entièrement satisfait de la qualité de vos soins au Spa. Pourriez-vous nous en dire plus ? Quel a été le problème ? Nous espérons malgré tout vous accueillir de nouveau au Château de Berne.

Bien cordialement,
L'équipe du Château de Berne
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