Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,447 reviews across 8 portals
:
No Public Name
60-69 years
Reviewed: 3 years ago (15/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Mr Stenersen,

We thank you for taking the time to answer our satisfaction survey. Our guest's satisfaction is our main priority and we are always looking for ways to improve ourselves. We have noticed that you were not entirely satisfied with our Bistrot. Could you please explain to us what was the issue ? We are looking forward to welcoming you again at Château de Berne.

Best regards,
Château de Berne's team
No Public Name
60-69 years
Reviewed: 3 years ago (09/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Cher Monsieur Peeters,

Nous sommes ravis de savoir que votre expérience au Château de Berne a été à la hauteur de vos attentes. Au plaisir de vous revoir lors de votre prochaine visite en Provence.

Bien cordialement,

L'équipe du Château de Berne
By Stacey Krembil
50-59 years
Reviewed: 3 years ago (07/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Dear Mrs Krembil,

We are glad to know you had a pleasant stay at Château de Berne. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. We are looking forward to welcoming you again.

Best regards,
No Public Name
40-49 years
Reviewed: 3 years ago (05/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Cher Monsieur Laurenti,

Le Château de Berne vous remercie d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus. Nous avons pris en compte votre remarque concernant votre chambre et allons modifier cela rapidement. Cependant, nous avons remarqué que vous n'avez pas été entièrement satisfait par la qualité de votre repas au Bistrot. Dans un souci d'excellence de notre service, nous souhaiterons en savoir plus sur ce qui vous a déplu afin de nous améliorer.
En espérant vous revoir bientôt dans notre établissement 5 étoiles Relais & Château.

Bien cordialement,
L'équipe du Château de Berne
By Robert Zvarka
50-59 years
Reviewed: 3 years ago (03/09/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Zvarka,

We are delighted to read that you enjoyed your experience at Château de Berne. We thank you for your warm compliments which we pass on to our teams.

We look forward to welcoming you back to our 5-star Relais & Château hotel.

Best regards,
By MN
40-49 years
Reviewed: 3 years ago (31/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mrs Nicolas,

We are delighted to know that you enjoyed your experience at Château de Berne. We look forward to welcoming you again during your next visit in Provence.

Best regards,
By Debavelaere
50-59 years
Reviewed: 3 years ago (27/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Cher Monsieur Debavelaere,

Votre commentaire est particulièrement agréable à lire, et motive toute l’équipe du Château de Berne à vous préparer de beaux séjours en Provence !
A bientôt lors de votre prochaine visite dans notre établissement 5 étoiles Relais & Château.

Bien cordialement,
L'équipe du Château de Berne
By Simona Racareanu
40-49 years
Reviewed: 3 years ago (26/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mrs Racareanu,

Your comment is particularly pleasant to read, and motivates the whole team at Château de Berne to prepare some wonderful stays for you. We are delighted to know your experience at Château de Berne lived up to your expectations. We are looking forward to welcoming you again !

Best regards,
No Public Name
50-59 years
Reviewed: 3 years ago (26/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Cher Monsieur Kadri,

Nous vous remercions pour vos remarques. En effet, au Château de Berne nous aspirons à une qualité de service et une éthique optimale, et chaque commentaire nous permettant de progresser est précieux.
Nous vous attendons avec plaisir lors de votre prochain passage en Provence.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 3 years ago (25/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Mr Astone,

We thank you for taking the time to answer our satisfaction survey. The satisfaction of our guests is our main priority and we are always happy to receive feedbacks in order to improve ourselves. Could you please tell us why you were unsatisfied with our pool bar' service ? We are looking forward to welcoming you again at Château de Berne.

Best regards,
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