Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,277 reviews across 8 portals
:
By Tirier-Vößing
60-69 years
Reviewed: 3 years ago (29/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Tirier-Vossing,

The Château de Berne would like to thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. Could you please tell us what was the issue at the bar and at the Bistrot ?
We hope to see you soon at the Château de Berne.

Best regards,
The Château de Berne team
By Andrea Nizzola
30-39 years
Reviewed: 3 years ago (28/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Nizzola,

We are deeply sorry if your stay at the Château de Berne didn't live up to your expectations. The satisfaction of our guests is our main priority and we do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. Rest assured that we have passed on your comments to the relevant people in charge.
Concerning your unanswered email, we will pass on your request and ask our sales department to get back to you as soon as possible. We're sorry, but we're currently receiving a lot of requests, which makes it difficult to respond to everyone at short notice. We still hope to welcome you again at the Château de Berne.

Best regards,
The Château de Berne team
No Public Name
30-39 years
Reviewed: 3 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Bouvier,

Le Château de Berne vous remercie d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus.
En espérant vous revoir bientôt !

Bien cordialement,
L'équipe du Château de Berne
By Theresa
40-49 years
Reviewed: 3 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mrs Keppen,

The Château de Berne team is delighted to read your glowing review. Please be assured that we try to maintain a high level of quality in both our offers and our services on a daily basis.
Thank you very much for your support, and see you soon !

Best regards,
The Château de Berne team
By Guido
30-39 years
Reviewed: 3 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Varzi,

We thank you for taking the time to answer our satisfaction survey. We are delighted to know your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again.

Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 3 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Coveliers,

Nous vous remercions d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services
Dans un souci d'excellence, nous sommes toujours à la recherche de nous améliorer et nous avons remarqué que vous n'avez pas été entièrement satisfait de la qualité de vos soins au Spa. Pourriez-vous nous en dire plus ? Quel a été le problème ? Nous espérons malgré tout vous accueillir de nouveau au Château de Berne.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 3 years ago (27/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Dear Mr Bleck,

Thank you for taking your time to answer our satisfaction sruvey. At Château de Berne we strive for the highest quality of service and ethics, and every comment that helps us to improve is valuable. We have noticed that you were not completely satisfied by our breakfast. Could you explain to us what was the issue ? Is there something you would have liked to have ?
We look forward to welcoming you the next time you visit our hotel.

Best regards,
The Château de Berne
By DADACHE
60-69 years
Reviewed: 3 years ago (24/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Dadache,

Votre commentaire est particulièrement agréable à lire, et motive toute l’équipe du Château de Berne à vous préparer de beaux séjours en Provence ! Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes. A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Château.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
70-79 years
Reviewed: 3 years ago (22/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Bjerkholt,

Votre commentaire est particulièrement agréable à lire, et motive toute l’équipe du Château de Berne à vous préparer de beaux séjours en Provence !
A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Châteaux.

Cordialement,
L'équipe du Château de Berne
No Public Name
70-79 years
Reviewed: 3 years ago (22/05/2023)
Date of experience: 05/2023

Guest has not commented on review

Cher Monsieur Sissilian,

L’équipe du Château de Berne est très heureuse de lire votre commentaire élogieux. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles en Provence.

Cordialement,
L'équipe du Château de Berne
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