Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,447 reviews across 8 portals
:
No Public Name
50-59 years
Reviewed: 3 years ago (19/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Cher Monsieur Mouille,

Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire. Sachez qu'au Château de Berne, nous prenons chaque retour de nos clients très au sérieux. Nous sommes bien évidemment navrés d'apprendre que votre expérience au Bistrot n'a pas été à la hauteur de vos attentes. Nous aspirons à une qualité de service et une éthique optimale, et chaque commentaire nous permettant de progresser est précieux. Pourriez-vous nous expliquer plus en détail ce qui vous a déçu lors de votre repas ? Nous espérons que ce désagrément ne ternira pas l'image que vous avez de notre établissement et souhaitons vous accueillir de nouveau lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 3 years ago (19/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Cher Monsieur Venard,

Nous vous remercions pour votre commentaire. En effet, au Château de Berne nous aspirons à une qualité de service et une éthique optimale, et chaque commentaire nous permettant de progresser est précieux. Nous sommes navrés d'apprendre que votre repas au Bistrot n'a pas été à la hauteur de vos attentes. Pourriez-vous nous expliquer ce qui vous a déplu ?
En espérant vous revoir bientôt !

Cordialement,
L'équipe du Château de Berne
By Karine
50-59 years
Reviewed: 3 years ago (18/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Cher Monsieur Palazzolo,

Le Château de Berne vous remercie d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus.
En espérant vous revoir bientôt !

Bien cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr Lehner,

We thank you for taking the time to leave this comment. We are glad to know your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again !

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr Schoofs,

Thank you for your comment. At Château de Berne we strive for the highest quality of service and ethics, and every comment that helps us to improve is valuable. We are deeply sorry that you weren't able to try our pizzas at the Bistrot. We are looking forward to welcoming you again !

Best regards,
The Château de Berne team
By Marco
40-49 years
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr Brambilla,

The Château de Berne team is delighted to read your glowing review. Please be assured that we try to maintain a high level of quality in both our offers and our services on a daily basis. Regarding your comment on the lamb, we are sorry if you were not as satisfied as before, we've passed it on to our chef.
We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
The Château de Berne team
By Ran Feit
50-59 years
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr Feit,

We would like to thank you for taking the time to leave this comment. We do our utmost to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied. However, we would like to point out that people who had a bottle of wine in their room were celebrating their birthday.
We sincerely hope to welcome again during your next visit in Provence.

Best regards,
The Château de Berne team
By Trevor O'Shea
20-29 years
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mr O'Shea,

We are delighted to know your had a pleasant stay at the Château de Berne. We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (10/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Dear Mrs Xu,

Thank you taking the time to leave this positive review. We are delighted to know your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
Château de Berne team
By Konrad
70-79 years
Reviewed: 3 years ago (10/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Dear Mr Konrad,

We would like to thank you for taking the time to leave this comment. We are always happy to receive feedback from our guests, so that we can find ways to improve and make you even more satisfied. We apologize if there was some confusion with your room at your arrival. We sincerely hope that this inconvenience did not disturb your stay and are looking forward to welcoming you again!

Best regards,
Château de Berne team
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