Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,075 reviews across 8 portals
:
By Alex crossman
40-49 years
Reviewed: 3 years ago (11/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Dear Mr Crossman,

We are deeply sorry that your stay at the Château de Berne didn't completely live up to your expectations. The satisfaction of our clients is our main priority and we take very seriously all feedback from our customers. We hope that this inconvenience will not tarnish the image that you have of our establisment. Again, please accept our sincere apologizes.
We sincerely hope to welcome again during your next visit in Provence.

Best regards,
The Château de Berne team
No Public Name
60-69 years
Reviewed: 3 years ago (11/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Cher Monsieur Fourquet,

Le Château de Berne est très heureuse de lire votre commentaire élogieux. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles Relais & Château.

Bien cordialement,
L'équipe du Château de Berne
By Amelia Corti
50-59 years
Reviewed: 3 years ago (11/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Chère Madame Corti,

Le Château de Berne vous remercie davoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux dobtenir les retours de nos clients, afin de trouver des éléments daméliorations et de vous satisfaire toujours plus.
En espérant vous revoir bientôt dans notre hôtel 5 étoiles !

Cordialement,
L'équipe du Château de Berne
No Public Name
50-59 years
Reviewed: 3 years ago (10/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Dear Mrs Salén,

Thank you for taking the time to leave this comment. We are delighted to know that your stay at the Château de Berne lived up to your expectations.
We are looking forward to welcoming again during your next visit in Provence.

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (05/10/2022)
Date of experience: 09/2022

Guest has not commented on review

Cher M. Bonfils,

Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteur de vos attentes. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Châteaux.

Cordialement,
L'équipe du Château de Berne
No Public Name
20-29 years
Reviewed: 3 years ago (05/10/2022)
Date of experience: 09/2022

Guest has not commented on review

Dear Mrs Carlson,

The Château de Berne thanks you for taking the time to leave this comment. We do our best to improve the quality of our products and services on a daily basis. We are always happy to receive feedback from our customers, so that we can find ways to improve and make you even more satisfied.
We are looking forward to welcoming during your next visit in Provence.

Kindest regards,
The Château de Berne team
By Bigler
40-49 years
Reviewed: 3 years ago (05/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Dear Mrs Bigler,

Thank you for taking the time to leave this comment. We are delighted to know that your stay at the Château de Berne lived up to your expectations. We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
The Château de Berne team
No Public Name
30-39 years
Reviewed: 3 years ago (04/10/2022)
Date of experience: 10/2022

Guest has not commented on review

Dear Mr Mulvihill,

We thank you for your comment. Indeed, at Château de Berne we strive for the highest quality of service and ethics, and every comment that helps us to improve is valuable. Regarding your comment, we wanted to point out that the breakfast at the Château is free access, you are free to sit at the table you desire without wainting for a waiter to seat you. However, we do apologize for the two mornings when there was no hot breakfast. It should not have happened. Please know that we have passed on this information so it does not happen again.
We are looking forward to welcoming you during your next visit in Provence.

Kindest regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (04/10/2022)
Date of experience: 09/2022

Guest has not commented on review

Dear Mr Griffith,

Thank you for taking the time to leave this comment. We are glad to know your stay at the Château de Berne lived up to your expectations. We do our utmost to improve the quality of our products and services on a daily basis and are always happy to receive feedback from our guests, so that we can find ways to improve and make you even more satisfied.
We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (30/09/2022)
Date of experience: 09/2022

Guest has not commented on review

Dear Mr Coombs,

What a lovely comment to read! Thank you, we are delighted to know your stay at the Château de Berne lived up to your expectations. The satisfaction of our clients is our main priority and receiving comments like yours is the best reward. We are looking forward to welcoming you again during your next visit in Provence.

Best regards,
The Château de Berne team
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