CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,886 reviews
:
No Public Name
Family
40-49 years
Reviewed: 11 months ago (31/10/2024)
Date of experience: 10/2024

Guest has not commented on review

No Public Name
Couple
70-79 years
Reviewed: 11 months ago (31/10/2024)
Date of experience: 10/2024

Das Hotel liegt zentral, ist sehr sauber und ruhig, unser Zimmer für den Preis sehr klein.

Liebe Frau Meyering,

Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen die zentrale Lage, die Sauberkeit und Ruhe unseres Hotels sowie die Freundlichkeit und Hilfsbereitschaft unseres Personals gefallen haben.

Wir bedauern, dass die Größe Ihres Zimmers und die Sicherheit des Fensters im 4. Stock nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind uns wichtig und helfen uns, unseren Service weiter zu verbessern.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihre Erwartungen zu übertreffen.

Mit freundlichen Grüßen, Ihr CityClass Hotel Alter Markt Team
No Public Name
Alone
30-39 years
Reviewed: 11 months ago (30/10/2024)
Date of experience: 10/2024

Very good and enjoyable stay in cologne close to the main sights. Would highly recommend!

Dear Hazell,

Thank you for your wonderful feedback! We are thrilled to hear that you had a very good and enjoyable stay with us and that our location close to the main sights of Cologne met your expectations.

We appreciate your positive comments on our value for money, spacious and clean rooms, and the friendliness and helpfulness of our staff. We have noted your suggestion about providing complimentary water daily and not just on arrival.

It’s great to hear that our central location, cleanliness, and knowledgeable staff contributed to your positive experience. We’re glad you enjoyed the breakfast selection, though we’ll take your note about hot potatoes into consideration.

We hope to welcome you back soon and provide an even better experience!

Best regards, Your CityClass Hotel Alter Markt Team
No Public Name
Business
50-59 years
Reviewed: 11 months ago (29/10/2024)
Date of experience: 10/2024

I loved the location and though the room was small it was perfect for my requirements. Staff very friendly and helpful, breakfast excellent with lots of choice to suit all dietary requirements. I would stay again.

Dear Jane,

Thank you for your lovely feedback. We're thrilled to hear that our location suited your needs perfectly and that you found our staff friendly and helpful. It's great to know that our breakfast options met your dietary requirements. We look forward to welcoming you back in the future!

Best regards, Your CityClass Hotel Alter Markt Team
By Ilja
Business
30-39 years
Reviewed: 11 months ago (29/10/2024)
Date of experience: 10/2024

Guest has not commented on review

By Rafael Talavera
Business
60-69 years
Reviewed: 11 months ago (28/10/2024)
Date of experience: 10/2024

Muy agradable y Antonia en recepción nos ayudó muchísimo con la manera en que podíamos viajar a una ciudad cercana.

Estimado Rafael,

Muchísimas gracias por sus amables palabras. Nos alegra saber que tuvo una estancia muy agradable y que Antonia en recepción pudo ayudarle con su viaje a una ciudad cercana. Su satisfacción es nuestra mayor recompensa.

Esperamos volver a darle la bienvenida muy pronto.

Saludos cordiales, El equipo de CityClass Hotel Alter Markt
By Will
Business
50-59 years
Reviewed: 11 months ago (26/10/2024)
Date of experience: 10/2024

Prima

No Public Name
Business
60-69 years
Reviewed: 11 months ago (26/10/2024)
Date of experience: 10/2024

Virkelig god betjening

No Public Name
Family
60-69 years
Reviewed: 11 months ago (24/10/2024)
Date of experience: 10/2024

Very satisfied

Dear Edwards,

Thank you for your review and feedback! We are pleased to hear that you were overall very satisfied with your stay. We apologize for the empty soap dispenser in the washbasin and will ensure this does not happen again in the future. We hope to welcome you back soon!

Best regards,
Your CityClass Hotel Alter Markt Team
By Zoe knipe
Couple
50-59 years
Reviewed: 11 months ago (24/10/2024)
Date of experience: 10/2024

Perfect. I will definitely recommend and hope to return in the near future

Dear Zoe,

Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and found our hotel fantastic in every aspect. It’s great to know that you appreciated the comfort and cleanliness of our rooms, the prime location, and the friendliness and helpfulness of our reception staff. We are also delighted that you enjoyed our delicious breakfast. We look forward to welcoming you back in the near future and appreciate your recommendation!

Best regards,
Your CityClass Hotel Alter Markt Team
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