CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,052 reviews
:
No Public Name
Family
40-49 years
Reviewed: 4 months ago (06/12/2025)
Date of experience: 12/2025

very good, it was the 3rd time we were there

Dear Steven,

thank you very much for your kind feedback and for visiting us for the third time. We are delighted that you enjoyed the cleanliness of the rooms, our central location, and the friendliness of our staff. It is wonderful to hear that you also appreciated the breakfast service. We value your remark regarding discounts for future bookings and will gladly take this into consideration.

We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (05/12/2025)
Date of experience: 12/2025

A clean, friendly hotel in great location
Had no problems and a great visit to Cologne

Dear Family Bowen,

thank you very much for your excellent feedback and the kind words about your stay. We are delighted that you appreciated our clean and friendly hotel as well as the central location close to the markets. It is wonderful to hear that you had a pleasant and problem-free visit to Cologne.
We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (05/12/2025)
Date of experience: 12/2025

We komen hier graag weer eens voor een derde keer terug

Lieve familie Bisschops,

hartelijk dank voor uw uitstekende beoordeling en de positieve woorden over uw verblijf. We zijn erg blij dat u onze centrale ligging, de mooie kamers en het ontbijt zo gewaardeerd heeft. Het is bijzonder fijn om te horen dat u ons al meerdere keren heeft bezocht en graag weer terugkomt. We kijken ernaar uit u opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Hartelijke groeten Uw team van CityClass Hotel Alter Markt
By Lauren
Family
20-29 years
Reviewed: 4 months ago (05/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Lauren,
Thank you for your detailed feedback and excellent ratings! We’re delighted you enjoyed the location, service, and breakfast. We appreciate your comment regarding the bed sheets and will review this with our housekeeping team to ensure better attention to detail. We look forward to welcoming you back!
Warm regards, CityClass Hotel Alter Markt
By Gareth
Friends
50-59 years
Reviewed: 5 months ago (04/12/2025)
Date of experience: 12/2025

Very clean perfect location will come back

Dear Gareth,
Thank you for your feedback! We’re delighted that you enjoyed the cleanliness and our central location. We appreciate your note about the room size and will keep this in mind. We look forward to welcoming you back soon!
Warm regards, CityClass Hotel Alter Markt
No Public Name
Friends
30-39 years
Reviewed: 5 months ago (04/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Caymaz,
Thank you very much for your excellent review! We are delighted that you were completely satisfied with our service, location, and rooms. We look forward to welcoming you back soon.
Warm regards
Your Team at CityClass Hotel Alter Markt
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (02/12/2025)
Date of experience: 12/2025

Excellent especially the location and helpful staff.

Dear Edwards,
Thank you so much for your excellent review! We are delighted that you appreciated our location and the helpfulness of our staff. We’re also happy that you enjoyed our breakfast. We look forward to welcoming you back soon.
Warm regards
Your Team at CityClass Hotel Alter Markt
By Luc
Friends
60-69 years
Reviewed: 5 months ago (01/12/2025)
Date of experience: 11/2025

Vary satisfied

Dear Luc,
Thank you very much for your great review! We are delighted that you enjoyed our modern room and the ideal location. We are also happy that you liked our breakfast. We look forward to welcoming you back soon.
Warm regards
Your Team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (30/11/2025)
Date of experience: 11/2025

Would definitely come back to this hotel

Liebe Carey,
herzlichen Dank für Ihre wunderbare Rückmeldung und die großartigen Bewertungen! Es freut uns sehr, dass Sie die ruhige Lage, die Nähe zu den Weihnachtsmärkten und die Freundlichkeit unseres Teams so positiv hervorgehoben haben. Ihr Lob geben wir gerne an unsere Mitarbeiter weiter.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße, CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (27/11/2025)
Date of experience: 11/2025

Superbe expérience

Dear Thiry, thank you so much for your wonderful review. We are delighted that you were completely satisfied with the location, rooms, and breakfast. We look forward to welcoming you back soon!
Warm regards,
Your CityClass Hotel Alter Markt Team
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