CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,052 reviews
:
By Sully Biggs
Couple
30-39 years
Reviewed: 5 months ago (26/11/2025)
Date of experience: 11/2025

Perfect hotel to visit and explore the Christmas markets

Dear Sully
thank you so much for your wonderful review. We are delighted that you found our hotel perfect for visiting the Christmas markets and were satisfied with all aspects of your stay. We look forward to welcoming you back soon!
Warm regards,
Your CityClass Hotel Alter Markt Team
By Dawne
Friends
60-69 years
Reviewed: 5 months ago (26/11/2025)
Date of experience: 11/2025

Excellent service and cleanliness

Dear Dawne,
thank you so much for your wonderful review. We are delighted that you were completely satisfied with our service and cleanliness. We look forward to welcoming you back soon!
Warm regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Couple
40-49 years
Reviewed: 5 months ago (25/11/2025)
Date of experience: 11/2025

Goed

Beste Vanderveken,
Hartelijk dank voor uw feedback en uw positieve opmerkingen over de kamer, douche en het ontbijt. We zijn blij dat u genoten heeft van uw verblijf. Uw opmerkingen over de verlichting, de haardroger en de douche nemen we serieus en zullen we gebruiken om onze service verder te verbeteren. We hopen u binnenkort opnieuw te mogen verwelkomen.
Met vriendelijke groet
Uw team van CityClass Hotel Alter Markt
By Strobel
Couple
70-79 years
Reviewed: 5 months ago (25/11/2025)
Date of experience: 11/2025

Sehr gute Lage
Gutes Frühstück
Zimmer etwas klein

Lieber Herr Strobel,
vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben. Es freut uns sehr, dass Ihnen unsere Lage und das Frühstück gefallen haben. Wir nehmen Ihre Anmerkung zur Zimmergröße gerne auf und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße, Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (23/11/2025)
Date of experience: 11/2025

Very convenient location because we were there for the markets. Although the one market right outside the entrance wasn’t opened yet we were only a block away from the Dom market. We would stay again!

Dear Ms. McKeague,
thank you so much for your detailed feedback! We are delighted that you enjoyed our location, breakfast, and helpful front desk service. Your comment about parking information is very valuable, and we will make sure to improve communication on this. We look forward to welcoming you back – maybe for the next Christmas season!
Best regards, your team at CityClass Hotel Alter Markt
No Public Name
Friends
50-59 years
Reviewed: 5 months ago (23/11/2025)
Date of experience: 11/2025

Schönes Hotel mitten in Köln.

Lieber Kurth,
vielen Dank für Ihre großartige Rückmeldung! Es freut uns sehr, dass Ihnen die zentrale Lage, die gemütlichen Betten und die Sauberkeit gefallen haben und dass Sie sich bei unserem Team wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Jan Keetels
Couple
50-59 years
Reviewed: 5 months ago (22/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Beste Jan,
hartelijk dank voor uw geweldige feedback! We zijn blij dat u tevreden was met de ligging, de kamer, de netheid en onze service, en dat u ook van het ontbijt heeft genoten. We hopen u binnenkort weer te mogen verwelkomen!
Hartelijke groeten
Uw team van CityClass Hotel Alter Markt
No Public Name
Group
20-29 years
Reviewed: 5 months ago (21/11/2025)
Date of experience: 11/2025

Sehr schönes Hotel, nette Bedienung und guter Service.

Lieber Herr Grothoff,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es freut uns sehr, dass Ihnen unser Hotel, die Lage und das Zimmer gefallen haben. Wir bedauern jedoch, dass die Sauberkeit nicht Ihren Erwartungen entsprach, und entschuldigen uns dafür. Ihre Rückmeldung hilft uns, unseren Service zu verbessern. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt von unserer gewohnten Qualität überzeugen zu können.
Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Jess
Family
30-39 years
Reviewed: 5 months ago (20/11/2025)
Date of experience: 11/2025

Great!

Dear Jess,
Thank you so much for your wonderful review and the many positive comments about our location, cleanliness, service, and breakfast. We are delighted to hear that you felt completely comfortable during your stay with us.
We truly appreciate your suggestion regarding a full-length mirror and additional hooks – feedback like yours helps us to further improve the comfort for our guests.
We look forward to welcoming you back soon!
Warm regards,
Your team at CityClass Hotel Alter Markt
No Public Name
Business
60-69 years
Reviewed: 5 months ago (19/11/2025)
Date of experience: 11/2025

Guest has not commented on review

Dear Mr. Antunes Gameiro,
Thank you very much for your excellent review! We are delighted to hear that you were completely satisfied with your stay and our service. We look forward to welcoming you back again soon.
Warm regards
Your team at CityClass Hotel Alter Markt
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