CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,178 reviews
:
No Public Name
Business
50-59 years
Reviewed: 4 months ago (18/05/2026)
Date of experience: 05/2026

RAS

Cher client,
nous vous remercions pour votre excellente évaluation. Nous sommes ravis de voir que vous avez apprécié la taille de la chambre, le confort ainsi que la qualité de notre accueil.
Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour.
Cordialement
L’équipe du CityClass Hotel Alter Markt
No Public Name
Family
50-59 years
Reviewed: 4 months ago (16/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Lieber Gast,
vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie mit Ihrem Zimmer, unserer Lage, der Sauberkeit sowie dem Service zufrieden waren und auch unser Frühstück genießen konnten.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Team CityClass Hotel Alter Markt
By Samantha Molyneux
Couple
60-69 years
Reviewed: 4 months ago (14/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Guest,

Thank you so much for your fantastic feedback! We are absolutely delighted to hear that you had a wonderful stay and enjoyed our spacious rooms, the cleanliness, and our great breakfast. It is wonderful that our prime location right in the heart of the old town added so much value to your trip.

We look forward to welcoming you back for another perfect experience!

Warm regards,
Your team from CityClass Hotel Alter Markt
By Adam Brighton
Couple
50-59 years
Reviewed: 4 months ago (14/05/2026)
Date of experience: 05/2026

A great short break, lovely location and a beautiful hotel, with only a couple of issues. The central Air Conditioning part I don't understand. We stayed at a 3-star hotel in Koln and they had working air conditioning.

Dear guest,

Thank you for your feedback. We are delighted that you enjoyed our beautiful hotel, excellent location, cleanliness, and our great breakfast.

At the same time, we sincerely apologize for the delays in service you experienced on our terrace. Your comments regarding the service efficiency have been shared with our team to ensure we attend to our guests more promptly in the future.

We hope to welcome you back soon for an improved and completely satisfying stay.

Warm regards,
Your team from CityClass Hotel Alter Markt
No Public Name
Couple
40-49 years
Reviewed: 4 months ago (12/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Lieber Gast,
vielen Dank für Ihre hervorragende Bewertung und die durchweg positiven Rückmeldungen. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt, unserem Service, der Sauberkeit, der Lage sowie Ihrem Zimmer so zufrieden waren.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (10/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Guest,
thank you very much for your positive feedback. We are pleased that you enjoyed your stay, especially our location, cleanliness, service and breakfast.
We appreciate your comments and hope to welcome you again in the future.
Warm regards
Team CityClass Hotel Alter Markt
No Public Name
Family
40-49 years
Reviewed: 4 months ago (09/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Guest,
thank you very much for your excellent review and your positive ratings. We are delighted to hear that you were highly satisfied with your room, our central location, cleanliness, service and breakfast.
We also appreciate your feedback regarding the price perception, as it helps us to continuously review and improve our offering.
We would be very happy to welcome you again on your next visit to Cologne.
Warm regards
Team CityClass Hotel Alter Markt
No Public Name
Business
40-49 years
Reviewed: 4 months ago (07/05/2026)
Date of experience: 05/2026

Ok

Dear Guest,
thank you for taking the time to share your feedback. We appreciate your honest assessment of your stay. While we are pleased to see that you were satisfied with the cleanliness, service and breakfast, we regret that the room size, price perception and evening noise did not fully meet your expectations. Our central location near restaurants and the city center is indeed lively at times, which can be noticeable when windows are open.
Your comments are very valuable to us and help us to further review and improve our offering. We would be glad to welcome you again and provide a more satisfying experience in the future.

Warm regards
Team CityClass Hotel Alter Markt
By Carel Ligeon
Couple
60-69 years
Reviewed: 4 months ago (07/05/2026)
Date of experience: 05/2026

Great!

Dear Guest,
thank you very much for your positive feedback. We are delighted to see that you enjoyed your stay and rated our location, cleanliness, service and breakfast so highly. Your kind words are greatly appreciated by our entire team.
We would be happy to welcome you again on your next visit to Cologne.
Warm regards
Team CityClass Hotel Alter Markt
By Mick
Friends
60-69 years
Reviewed: 4 months ago (04/05/2026)
Date of experience: 05/2026

Great hotel in a great location. Would highly recommend !

Dear Guest,
thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our hotel and its great central location, and that you would highly recommend us. Your perfect ratings in all areas, including room, cleanliness, service and breakfast, mean a great deal to our entire team.
We would be very happy to welcome you again on a future visit to Cologne.

Warm regards
Team CityClass Hotel Alter Markt
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