CityClass Hotel Alter Markt

Guest has not commented on review

Leider hatte ich ein Zimmer mit starkem kalten Zigarettengeruch.
Auch wurde mir eine falsche Auskunft über die Parkmöglichkeiten gegeben, so dass ich den vollen Preis bezahlen musste.

Guest has not commented on review

Alles OK!

Hotel central to most things. Would be better if at back of hotel as noise in the early hours disturbing at times . Room very small. Bedding excellent quality as were staff especially reception staff

Good location, but high price

Ich war rund um zufrieden und komme bestimmt wieder.

I’m still waiting on the manager to call me having raised a complaint on the night I stayed, again the following morning and then again through booking.com

Extremely disappointed with the lack of any customer service here. The night we stayed the room was incredibly hot, the air con and electricity didn’t work. My partner nearly got electrocuted attempting to charge her phone.

We had to open the window in order to get the room to a habitable temperature but the venue is directly above a bar that was v noisy until 5am.

extremely dissatisfied and looking for compensation or a refund.

3 requests unanswered so far. I appreciate the manager was celebrating his birthday the night of my complaint... but a 7 day hangover?

I look forward to an eventual response

Will defanatly stay here again ! Great location and great hotel ,stayed in Cologne many times this hotel is top of my list .

Guest has not commented on review