CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,000 reviews
:
By Richter
Alone
60-69 years
Reviewed: 5 months ago (04/09/2025)
Date of experience: 09/2025

Perfekt, Super Service

Lieber Herr Richter,

vielen Dank für Ihre großartige Bewertung! Es freut uns sehr, dass Sie mit unserem Service und Ihrem Aufenthalt rundum zufrieden waren.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Steed
Couple
30-39 years
Reviewed: 5 months ago (03/09/2025)
Date of experience: 09/2025

First room had no ac and there were two mobile fans so this was a known fault. Staff very helpful and moved us to a much smaller room which was clean but very tight for two persons with luggage.

Dear Steed,

Thank you for your feedback. We're sorry about the AC issue in your first room and that the second room felt too small. We're glad our team could assist you and that you were satisfied with the cleanliness and service.

Your input helps us improve, and we hope to welcome you again under better conditions.

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Family
50-59 years
Reviewed: 5 months ago (01/09/2025)
Date of experience: 09/2025

Well located overnight stop. Room was small, but clean and functional.

Dear Ms. Richards,

Thank you very much for your detailed feedback and positive ratings. We’re glad to hear that you appreciated our central location, the cleanliness of the room, and the friendly reception staff.

We’re sorry to hear that the room was too warm upon arrival and that the air conditioning was difficult to operate. Your comments are very helpful and will be shared with our technical team to improve the guest experience.

We hope to welcome you again soon!

Kind regards
Your team at CityClass Hotel Alter Markt
No Public Name
Friends
60-69 years
Reviewed: 5 months ago (01/09/2025)
Date of experience: 09/2025

Ein Top Hotel in bester Lage , Preis Leistung super mit sehr freundlichen und sehr netten Mitarbeiter.
Hotel sehr empfehlenswert

Liebe FrauPollin,

herzlichen Dank für Ihre tolle Bewertung und die positiven Rückmeldungen! Es freut uns sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis, der zentralen Lage und dem Service unseres Teams so zufrieden waren.

Ihr Lob motiviert uns sehr – besonders freut uns, dass Sie unser Hotel als empfehlenswert empfinden. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (01/09/2025)
Date of experience: 09/2025

Great location with comfortable bedding and decent noise protection for a good nights sleep. Good shower temp and pressure.

Dear Amis,

Thank you very much for your detailed feedback and excellent ratings in many areas. We’re happy to hear that you enjoyed our central location, comfortable bedding, and the quiet atmosphere for a good night’s sleep.

We’re sorry to learn about the issues you experienced with the room temperature, air circulation, and bathroom fittings. Your comments are very valuable to us, and we will forward them to our maintenance team to ensure improvements are made.

We appreciate your input and hope to welcome you again under even better conditions.

Kind regards
Your team at CityClass Hotel Alter Markt

No Public Name
Friends
60-69 years
Reviewed: 5 months ago (31/08/2025)
Date of experience: 08/2025

Excellent

Dear Connell,

Thank you so much for your excellent review! We're delighted that you enjoyed your stay, appreciated the breakfast, the cleanliness of the room, and the friendliness of our staff. Your kind words mean a lot to us.

We hope to welcome you back again soon!

Warm regards – Your team at CityClass Hotel Alter Markt
No Public Name
Friends
50-59 years
Reviewed: 5 months ago (31/08/2025)
Date of experience: 08/2025

Reception service was fabulous. The guy behind the desk was very polite, friendly and helpful.

Dear Steen,

Thank you very much for your great review! We're especially pleased to hear your kind words about our reception team – your compliment will certainly be passed on.

We also appreciate your feedback regarding the air conditioning and will take it into consideration as we continue to improve our guest experience.

Warm regards – Your team at CityClass Hotel Alter Markt
No Public Name
Business
60-69 years
Reviewed: 5 months ago (30/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Liebe Frau Cimmino-Koch,

herzlichen Dank für Ihre ausgezeichnete Bewertung! Es freut uns sehr, dass Sie mit allen Bereichen Ihres Aufenthalts – vom Zimmer bis zum Frühstück – rundum zufrieden waren.

Herzliche Grüße – Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Business
70-79 years
Reviewed: 5 months ago (30/08/2025)
Date of experience: 08/2025

To nie był mój pierwszy pobyt w Waszym hotelu. Za każdym razem byłem zadowolony choć miałem bardzo rożne pokoje. Rożne wielkością i wyposażeniem . Tym razem miałem wyjątkowy duży pokój z oknami na ulicę . Wieczorem było dość głośno ale po 24.00 już było spokojniej . Lubię spać przy otwartych oknach więc dla mnie to dość ważny aspekt .

Szanowny Panie Dobkowicz,

serdecznie dziękujemy za kolejną wizytę i za zaufanie, którym nas obdarza jako stały Gość!
Cieszymy się, że ponownie był Pan zadowolony z pobytu, niezależnie od różnic w pokojach. Miło nam, że tym razem trafił się wyjątkowo przestronny pokój.

Uwagi dotyczące hałasu wieczorem są dla nas bardzo ważne – przy kolejnej rezerwacji polecamy pokój od strony dziedzińca, aby zapewnić spokojniejszy sen przy otwartym oknie.

Z niecierpliwością czekamy na kolejne spotkanie w Kolonii!

Z serdecznymi pozdrowieniami
Zespół CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (27/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Liebe Frau Greb,

vielen Dank für Ihre Bewertung und Ihre Rückmeldung!
Es freut uns sehr, dass Ihnen unsere zentrale Lage, die Sauberkeit und der Service besonders zugesagt haben. Ihre Anmerkung zur Zimmergröße nehmen wir gerne auf – schön, dass Sie sich dennoch wohlgefühlt haben.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
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