CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,180 reviews
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

Ich war rund um zufrieden und komme bestimmt wieder.

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (11/11/2017)
Date of experience: 11/2017

I’m still waiting on the manager to call me having raised a complaint on the night I stayed, again the following morning and then again through booking.com

Extremely disappointed with the lack of any customer service here. The night we stayed the room was incredibly hot, the air con and electricity didn’t work. My partner nearly got electrocuted attempting to charge her phone.

We had to open the window in order to get the room to a habitable temperature but the venue is directly above a bar that was v noisy until 5am.

extremely dissatisfied and looking for compensation or a refund.

3 requests unanswered so far. I appreciate the manager was celebrating his birthday the night of my complaint... but a 7 day hangover?

I look forward to an eventual response

By Darren
Leisure travelers
40-49 years
Reviewed: 9 years ago (09/11/2017)
Date of experience: 11/2017

Will defanatly stay here again ! Great location and great hotel ,stayed in Cologne many times this hotel is top of my list .

By Koppetsch
Leisure travelers
70-79 years
Reviewed: 9 years ago (09/11/2017)
Date of experience: 11/2017

Guest has not commented on review

No Public Name
Business
40-49 years
Reviewed: 9 years ago (09/11/2017)
Date of experience: 11/2017

Insgesamt sehr gut

By Simon Richardson
Leisure travelers
70-79 years
Reviewed: 9 years ago (07/11/2017)
Date of experience: 10/2017

Excellent location. Good accommodation. Very easy and quick access to city centre.

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (07/11/2017)
Date of experience: 11/2017

Guest has not commented on review

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (05/11/2017)
Date of experience: 11/2017

We enjoyed out stay in the hotel. It is centrally located and the staff are nice.

No Public Name
Leisure travelers
70-79 years
Reviewed: 9 years ago (05/11/2017)
Date of experience: 11/2017

Guest has not commented on review

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (05/11/2017)
Date of experience: 11/2017

Guest has not commented on review

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