CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,000 reviews
:
By Olga Pijnacker Hordijk
Family
50-59 years
Reviewed: 5 months ago (26/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Dear Ms. Pijnacker Hordijk,

Thank you very much for your lovely review and positive feedback!
We’re delighted to hear that you enjoyed the central location, the cleanliness, and the comfort of your room and bathroom. It’s also great to know that our breakfast met your expectations.

We appreciate your comments regarding room size and are happy that you still felt comfortable during your stay.

We look forward to welcoming you again soon!

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (26/08/2025)
Date of experience: 08/2025

Werden definitiv wieder buchen, da Gesamtkonzept und Servie gut

Lieber Herr Benteler,

vielen Dank für Ihre Bewertung und Ihre offenen Worte!
Es freut uns sehr, dass Ihnen unser Gesamtkonzept und der Service gefallen haben und Sie planen, wieder bei uns zu buchen.

Ihre Hinweise zur Zimmergröße, zur City Tax und zum Frühstück nehmen wir gerne auf. Besonders der Wunsch nach frischem Rührei oder Spiegelei ist ein wertvoller Hinweis, den wir an unser Küchenteam weitergeben.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Family
50-59 years
Reviewed: 5 months ago (26/08/2025)
Date of experience: 08/2025

Clean, modern hotel in a great location. Rooms were spacious and clean, the reception staff helpful and friendly, we could see the Cathedral from our room window. Location was great with lots of cafes and restaurants right outside and the river a few minutes walk. Absolutely perfect, wouldn’t hesitate to come back. Thank you ☺️

Dear Susan

Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed your stay, appreciated the spacious and clean rooms, and felt well cared for by our reception team. It’s great to know that the view of the Cathedral and the vibrant surroundings added to your experience.

We’re especially happy that you found everything “absolutely perfect” – that means a lot to us.
We look forward to welcoming you back anytime!

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Business
50-59 years
Reviewed: 5 months ago (26/08/2025)
Date of experience: 08/2025

Very pleased. We will be back next year to stay, but at the one round the corner so we can avoid the Irish pub which gets very noisy during Gamescom.

Dear Grain,

Thank you very much for your kind review and for choosing to stay with us during Gamescom.
We’re happy to hear that you were pleased with the cleanliness, service, and breakfast, and that our location suited your needs perfectly.

We understand your comment regarding the noise from the nearby Irish pub and regret any inconvenience caused. Your feedback is valuable and helps us improve the experience for our guests.

We look forward to welcoming you back next year – whether here or just around the corner!

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Business
30-39 years
Reviewed: 5 months ago (25/08/2025)
Date of experience: 08/2025

I would gladly come back next year. Great location, friendly staff, and clean rooms.

Dear Brock

Thank you very much for your kind feedback!
We’re delighted to hear that you enjoyed your stay, appreciated our central location, and felt well taken care of by our team. We're also glad you liked the breakfast – your recommendation means a lot to us.

We understand your comment regarding pricing during event weeks and appreciate your understanding.

We’d be happy to welcome you back next year!

Warm regards
Your team at CityClass Hotel Alter Markt
By Maik Purrucker
Friends
30-39 years
Reviewed: 5 months ago (24/08/2025)
Date of experience: 08/2025

Wie Immer alles sehr gut und ich würde Immer wieder Ihr Hotel wählen!

Gerne würde ich wieder benachrichtigt werden, wenn die Reservierungen möglich sind für den Zeitraum in August 2026!

Lieber Herr Purrucker,

herzlichen Dank für Ihre wunderbare Rückmeldung und Ihre Treue zu unserem Haus! Es freut uns sehr zu hören, dass Sie sich erneut wohlgefühlt haben und unser Hotel auch künftig wieder wählen würden – das ist für uns das schönste Kompliment.

Ihre Hinweise zur Zimmerzuteilung und zur Preisgestaltung während der Gamescom nehmen wir sehr ernst. Wir bedauern, dass es bei der Zimmerwahl zu Missverständnissen kam und die nächtliche Ruhe dadurch beeinträchtigt wurde. Gerne prüfen wir bei Ihrer nächsten Reservierung, ob wir Ihnen wieder Ihr Wunschzimmer anbieten können.

Bezüglich Ihrer Anfrage zur Reservierung im August 2026: Wir merken uns Ihren Wunsch sehr gerne vor und informieren Sie, sobald Buchungen für diesen Zeitraum möglich sind.

Vielen Dank auch für Ihre lobenden Worte zu Sauberkeit und Service – besonders freut uns, dass Ihnen die kleine Aufmerksamkeit in Form der Postkarte gefallen hat!

Wir freuen uns schon jetzt auf Ihren nächsten Besuch!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Frank
Alone
50-59 years
Reviewed: 5 months ago (24/08/2025)
Date of experience: 08/2025

Good for the one day I was there

Dear Frank,

thank you very much for your review and for sharing your impressions! We're glad to hear that you enjoyed your short stay and appreciated our location and service — especially the kind words about our front desk team.

We’re sorry to hear about the issue with the air conditioning. Your feedback is important to us, and we’ll look into it to ensure better comfort for future guests.

We hope to welcome you again soon!

Warm regards
Your team at CityClass Hotel Alter Markt

No Public Name
Business
50-59 years
Reviewed: 5 months ago (22/08/2025)
Date of experience: 08/2025

Jeg var max tilfredst og kommer at bestille igen her næste år hvis muligt.

Kære Nielsen,
mange tak for din positive tilbagemelding. Vi er glade for, at du var tilfreds med dit ophold og at du planlægger at komme tilbage næste år – det glæder vi os til!

Din ros til vores personale og faciliteter betyder meget for os.

Venlige hilsner
Dit team fra CityClass Hotel Alter Markt
No Public Name
Business
40-49 years
Reviewed: 5 months ago (21/08/2025)
Date of experience: 08/2025

I wanted to say thank you to the staff working at the CityClass Hotel Alter Markt. I had some issues after I checked out, but they were extremely helpful despite the busy season. Just for that level of service, I’d definitely choose this hotel again when I get a chance to return to Cologne. Thank you so much!

Dear WASHIDA

thank you very much for your kind words and for taking the time to share your experience. We’re especially pleased that our team could assist you after check-out, even during the busy Gamescom period.

Your appreciation means a lot to us, and we’d be delighted to welcome you back on your next visit to Cologne.

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (21/08/2025)
Date of experience: 08/2025

Excellent

Dear Mr. de Man,

Thank you very much for your excellent feedback. We are delighted to hear that you were highly satisfied with your stay, especially with the room, cleanliness, location, and service. Your kind words are a great motivation for our entire team.

We hope to welcome you back soon — perhaps next time for breakfast as well!

Warm regards
Your team at CityClass Hotel Alter Markt
Back to Top CERTIFICATE what's this?