CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,095 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (09/12/2025)
Date of experience: 12/2025

Great location, hotel clean and staff friendly

Dear Nicholls, thank you very much for your great feedback and the excellent ratings. We are delighted that you enjoyed our clean hotel, friendly staff, and the fantastic location right next to the Heinzel Market. Your kind words mean a lot to us, and we look forward to welcoming you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Crystal Gottschlich
Alone
50-59 years
Reviewed: 6 months ago (09/12/2025)
Date of experience: 12/2025

Amazing ❤️💕

Dear Crystal, thank you so much for your amazing feedback and the perfect scores. We are delighted that you enjoyed your stay and truly appreciate your kind words. It’s wonderful to hear that you would visit us again, and we look forward to welcoming you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Peter
Couple
50-59 years
Reviewed: 6 months ago (08/12/2025)
Date of experience: 12/2025

Heel uitgebreid ontbijt

Beste Peter, hartelijk dank voor uw positieve feedback en de mooie scores. We zijn erg blij dat u ons uitgebreide ontbijt zo gewaardeerd heeft en dat u tevreden was met de locatie, de netheid en onze service. Uw opmerkingen helpen ons om onze kwaliteit verder te verbeteren. We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
No Public Name
Family
40-49 years
Reviewed: 6 months ago (06/12/2025)
Date of experience: 12/2025

very good, it was the 3rd time we were there

Dear Steven,

thank you very much for your kind feedback and for visiting us for the third time. We are delighted that you enjoyed the cleanliness of the rooms, our central location, and the friendliness of our staff. It is wonderful to hear that you also appreciated the breakfast service. We value your remark regarding discounts for future bookings and will gladly take this into consideration.

We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

A clean, friendly hotel in great location
Had no problems and a great visit to Cologne

Dear Family Bowen,

thank you very much for your excellent feedback and the kind words about your stay. We are delighted that you appreciated our clean and friendly hotel as well as the central location close to the markets. It is wonderful to hear that you had a pleasant and problem-free visit to Cologne.
We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

We komen hier graag weer eens voor een derde keer terug

Lieve familie Bisschops,

hartelijk dank voor uw uitstekende beoordeling en de positieve woorden over uw verblijf. We zijn erg blij dat u onze centrale ligging, de mooie kamers en het ontbijt zo gewaardeerd heeft. Het is bijzonder fijn om te horen dat u ons al meerdere keren heeft bezocht en graag weer terugkomt. We kijken ernaar uit u opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Hartelijke groeten Uw team van CityClass Hotel Alter Markt
By Lauren
Family
20-29 years
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Lauren,
Thank you for your detailed feedback and excellent ratings! We’re delighted you enjoyed the location, service, and breakfast. We appreciate your comment regarding the bed sheets and will review this with our housekeeping team to ensure better attention to detail. We look forward to welcoming you back!
Warm regards, CityClass Hotel Alter Markt
By Gareth
Friends
50-59 years
Reviewed: 6 months ago (04/12/2025)
Date of experience: 12/2025

Very clean perfect location will come back

Dear Gareth,
Thank you for your feedback! We’re delighted that you enjoyed the cleanliness and our central location. We appreciate your note about the room size and will keep this in mind. We look forward to welcoming you back soon!
Warm regards, CityClass Hotel Alter Markt
No Public Name
Friends
30-39 years
Reviewed: 6 months ago (04/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Caymaz,
Thank you very much for your excellent review! We are delighted that you were completely satisfied with our service, location, and rooms. We look forward to welcoming you back soon.
Warm regards
Your Team at CityClass Hotel Alter Markt
No Public Name
Couple
70-79 years
Reviewed: 6 months ago (02/12/2025)
Date of experience: 12/2025

Excellent especially the location and helpful staff.

Dear Edwards,
Thank you so much for your excellent review! We are delighted that you appreciated our location and the helpfulness of our staff. We’re also happy that you enjoyed our breakfast. We look forward to welcoming you back soon.
Warm regards
Your Team at CityClass Hotel Alter Markt
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