CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,006 reviews
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (08/03/2016)
Date of experience: 02/2016

I would come back.

Dear guest,

thank you for your lovely review.

We are looking forward to welcome you back soon.

Your CityClass Hotel Residence am Dom
By G. Linneweever
Leisure travelers
40-49 years
Reviewed: 10 years ago (07/03/2016)
Date of experience: 03/2016

Overall, the location and the hotel itself was very good, but the non-reaction about our complaining was very bad.
I don't know if I will book a room next time.

Dear guest,

first of all we like to thank you for your decision to stay in our CityClass Hotel Residence am Dom.

Unfortunately you did not feel comfortable in the provided room because of the smell. We want to let you know that we take your complain very seriously. The result of our investigation is that the smell comes from the air conditioner, especially from the filtration system. The smell may remind of marihuana but we assure you that it comes from the filtration what we will definitely change to avoid such unpleasant circumstances in the future. We really like to thank you for your feedback because it helps us to improve our services.

Because of the handling of your complaint from our site, we really want to apologies for the inconvenience. We want that our guests feel comfortable and have a pleasant stay in our hotel. Due to the situation that our hotel was fully booked at this time there was no opportunity to change the room. Nevertheless we want to let you know that it was not our intention to give you a feeling of ignorance.

We hope to get a new chance to welcome you back in the near future to convince you of our services.

Your CityClass Hotel Residence am Dom
No Public Name
Business
50-59 years
Reviewed: 10 years ago (07/03/2016)
Date of experience: 03/2016

Guter Service und frisch renoviert.

Lieber Gast,

vielen Dank für Ihre positive Bewertung.

Wir freuen uns auf Ihren nächsten Besuch!

Ihr CityClass Hotel Residence am Dom
No Public Name
Leisure travelers
20-29 years
Reviewed: 10 years ago (06/03/2016)
Date of experience: 03/2016

Guest has not commented on review

No Public Name
Business
40-49 years
Reviewed: 10 years ago (06/03/2016)
Date of experience: 03/2016

Guest has not commented on review

By Pfützenreuter
Leisure travelers
30-39 years
Reviewed: 10 years ago (01/03/2016)
Date of experience: 02/2016

Es ist wirklich alles sehr schön, bis auf den beschriebenen Sachverhalt!
Das Wochenende war sehr schön.
Liebe Grüße Pfützenreuter

No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (29/02/2016)
Date of experience: 02/2016

Very comfortable beds!!!!! Perfect location.

No Public Name
Business
50-59 years
Reviewed: 10 years ago (26/02/2016)
Date of experience: 02/2016

Guest has not commented on review

By Viktor
Business
30-39 years
Reviewed: 10 years ago (25/02/2016)
Date of experience: 02/2016

Guest has not commented on review

By Werner Kohr
Leisure travelers
70-79 years
Reviewed: 10 years ago (24/02/2016)
Date of experience: 02/2016

Wir haben uns sehr wohl grfühlt und werden auf alle Fälle wieder kommen

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