CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,903 reviews
:
By Desislava Gaydarova
Business
50-59 years
Reviewed: 5 weeks ago (09/09/2025)
Date of experience: 09/2025

Wonderful place, perfect service, delicious food! Thank you very much!

Dear Desislava,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us — from the perfect service to the delicious food. It’s great to know that everything met your expectations.

Your kind words and top ratings mean a lot to us. We hope to welcome you back to the CityClass Hotel Alter Markt very soon!

Warm regards
Your team from CityClass Hotel Alter Markt
No Public Name
Family
40-49 years
Reviewed: 6 weeks ago (06/09/2025)
Date of experience: 09/2025

Top Lage
Top Personal
Top Zimmer
Kommen gerne wieder

Lieber Lombardo,

herzlichen Dank für Ihre großartige Bewertung!
Es freut uns sehr, dass Ihnen unsere zentrale Lage, das freundliche Personal, die Zimmer und das Frühstück so gut gefallen haben.
Besonders schön zu hören, dass Sie gerne wiederkommen möchten – das ist für uns das schönste Kompliment.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Hartmann aus der schönen Stadt..
Couple
80+ years
Reviewed: 6 weeks ago (05/09/2025)
Date of experience: 09/2025

Bei einem Besuch in Köln ist dieses Haus empfehlenswert.

Lieber Herr Hartmann,

vielen Dank für Ihre ausführliche Rückmeldung und Ihre Empfehlung! Es freut uns sehr, dass Sie mit unserem Service und der Lage zufrieden waren. Ihre Hinweise zu Preisgestaltung und Zimmerdetails nehmen wir ernst und prüfen mögliche Verbesserungen.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Richter
Alone
60-69 years
Reviewed: 6 weeks ago (04/09/2025)
Date of experience: 09/2025

Perfekt, Super Service

Lieber Herr Richter,

vielen Dank für Ihre großartige Bewertung! Es freut uns sehr, dass Sie mit unserem Service und Ihrem Aufenthalt rundum zufrieden waren.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Steed
Couple
30-39 years
Reviewed: 6 weeks ago (03/09/2025)
Date of experience: 09/2025

First room had no ac and there were two mobile fans so this was a known fault. Staff very helpful and moved us to a much smaller room which was clean but very tight for two persons with luggage.

Dear Steed,

Thank you for your feedback. We're sorry about the AC issue in your first room and that the second room felt too small. We're glad our team could assist you and that you were satisfied with the cleanliness and service.

Your input helps us improve, and we hope to welcome you again under better conditions.

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Family
50-59 years
Reviewed: 6 weeks ago (01/09/2025)
Date of experience: 09/2025

Well located overnight stop. Room was small, but clean and functional.

Dear Ms. Richards,

Thank you very much for your detailed feedback and positive ratings. We’re glad to hear that you appreciated our central location, the cleanliness of the room, and the friendly reception staff.

We’re sorry to hear that the room was too warm upon arrival and that the air conditioning was difficult to operate. Your comments are very helpful and will be shared with our technical team to improve the guest experience.

We hope to welcome you again soon!

Kind regards
Your team at CityClass Hotel Alter Markt
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (01/09/2025)
Date of experience: 09/2025

Ein Top Hotel in bester Lage , Preis Leistung super mit sehr freundlichen und sehr netten Mitarbeiter.
Hotel sehr empfehlenswert

Liebe FrauPollin,

herzlichen Dank für Ihre tolle Bewertung und die positiven Rückmeldungen! Es freut uns sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis, der zentralen Lage und dem Service unseres Teams so zufrieden waren.

Ihr Lob motiviert uns sehr – besonders freut uns, dass Sie unser Hotel als empfehlenswert empfinden. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (01/09/2025)
Date of experience: 09/2025

Great location with comfortable bedding and decent noise protection for a good nights sleep. Good shower temp and pressure.

Dear Amis,

Thank you very much for your detailed feedback and excellent ratings in many areas. We’re happy to hear that you enjoyed our central location, comfortable bedding, and the quiet atmosphere for a good night’s sleep.

We’re sorry to learn about the issues you experienced with the room temperature, air circulation, and bathroom fittings. Your comments are very valuable to us, and we will forward them to our maintenance team to ensure improvements are made.

We appreciate your input and hope to welcome you again under even better conditions.

Kind regards
Your team at CityClass Hotel Alter Markt

No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (31/08/2025)
Date of experience: 08/2025

Excellent

Dear Connell,

Thank you so much for your excellent review! We're delighted that you enjoyed your stay, appreciated the breakfast, the cleanliness of the room, and the friendliness of our staff. Your kind words mean a lot to us.

We hope to welcome you back again soon!

Warm regards – Your team at CityClass Hotel Alter Markt
No Public Name
Friends
50-59 years
Reviewed: 6 weeks ago (31/08/2025)
Date of experience: 08/2025

Reception service was fabulous. The guy behind the desk was very polite, friendly and helpful.

Dear Steen,

Thank you very much for your great review! We're especially pleased to hear your kind words about our reception team – your compliment will certainly be passed on.

We also appreciate your feedback regarding the air conditioning and will take it into consideration as we continue to improve our guest experience.

Warm regards – Your team at CityClass Hotel Alter Markt
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