CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,918 reviews
:
No Public Name
Family
60-69 years
Reviewed: 1 year ago (24/10/2024)
Date of experience: 10/2024

Very satisfied

Dear Edwards,

Thank you for your review and feedback! We are pleased to hear that you were overall very satisfied with your stay. We apologize for the empty soap dispenser in the washbasin and will ensure this does not happen again in the future. We hope to welcome you back soon!

Best regards,
Your CityClass Hotel Alter Markt Team
By Zoe knipe
Couple
50-59 years
Reviewed: 1 year ago (24/10/2024)
Date of experience: 10/2024

Perfect. I will definitely recommend and hope to return in the near future

Dear Zoe,

Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and found our hotel fantastic in every aspect. It’s great to know that you appreciated the comfort and cleanliness of our rooms, the prime location, and the friendliness and helpfulness of our reception staff. We are also delighted that you enjoyed our delicious breakfast. We look forward to welcoming you back in the near future and appreciate your recommendation!

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Business
50-59 years
Reviewed: 1 year ago (24/10/2024)
Date of experience: 10/2024

Guest has not commented on review

By Morten K., Copenhagen, Denmark
Business
60-69 years
Reviewed: 1 year ago (23/10/2024)
Date of experience: 10/2024

Dejligt hotel, virkelig god beliggenhed. Der er lidt støj fra markedspladsen, men vinduerne isolerer virkelig godt, så man kan jo bare lukke, hvis lyden af mennesker og byliv generer! MEGET venligt personale, søde mennesker. Dem skal I være glade for.

Dear Morten,

Thank you for your kind review! We are delighted to hear that you enjoyed your stay and appreciated our excellent location. We apologize for any noise from the market square, but we’re glad to know that our well-insulated windows helped. Your compliments about our friendly staff are much appreciated, and we will certainly pass on your kind words to them. We also appreciate your feedback on the breakfast and will work on improving the quality of our coffee and bread. We hope to welcome you back soon!

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Friends
40-49 years
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

Wonderful!

Dear Beal,

Thank you for your wonderful review! We are delighted to hear that you had a great stay and found our hotel to be excellent in terms of price, location, cleanliness, and service. We appreciate your feedback on the room and service, and we will continue to strive for improvement. We hope to welcome you back soon!

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Friends
50-59 years
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

Good location in city and hotel excellent let down a little by specific room location picking up the socialising noise from street / bars etc till early hours (double glazing limited impact on noise)

Dear Eric,

Thank you for your detailed review and feedback. We are delighted to hear that you enjoyed our hotel’s excellent location, cleanliness, and helpful staff. We apologize for the noise from the nearby bars and the limited impact of our double glazing. Your feedback is valuable to us, and we will look into ways to improve the soundproofing of our rooms. We are glad you enjoyed our breakfast and found the price and rooms to be good. For the best prices and additional services, please visit our website at cityclass.de. We hope to welcome you back in the future!

Best regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Alone
60-69 years
Reviewed: 1 year ago (19/10/2024)
Date of experience: 10/2024

Guest has not commented on review

No Public Name
Friends
40-49 years
Reviewed: 1 year ago (18/10/2024)
Date of experience: 10/2024

Very good

No Public Name
Couple
50-59 years
Reviewed: 1 year ago (18/10/2024)
Date of experience: 09/2024

Top

No Public Name
Couple
70-79 years
Reviewed: 1 year ago (18/10/2024)
Date of experience: 10/2024

Eine sehr gute Wahl in diesem Hotel gewesen zu sein. Würden wir bei einem nächsten Köln-Besuch wiederholen.

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