CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,102 reviews
:
By Angela Gil
Family
60-69 years
Reviewed: 2 years ago (07/11/2024)
Date of experience: 11/2024

Der beste Eindruck ist, hier waren wir nicht das letzte Mal.

By Jacob Schnepf
Business
30-39 years
Reviewed: 2 years ago (04/11/2024)
Date of experience: 11/2024

Guest has not commented on review

No Public Name
Business
50-59 years
Reviewed: 2 years ago (03/11/2024)
Date of experience: 11/2024

Really lovely. I was here for work and did not get a chance to look around the area but the hotel itself was super clean, rooms were large enough and I have no complaints.

Dear Zancarini-Yasaka,

Thank you for your lovely review! We’re glad to hear that you had a pleasant stay at CityClass Hotel Alter Markt, even though you were here for work and didn’t get a chance to explore the area. It’s great to know that you found the hotel super clean, the rooms spacious, and had no complaints.

Your feedback on the room temperature and the helpfulness of our staff is much appreciated. We’re also delighted that you enjoyed our breakfast and found it to be of good quality with plenty of choices.

Your ratings for price perception, room, location, cleanliness, and service are very valuable to us and help us maintain our high standards.

We hope to welcome you back, perhaps for a leisure trip next time!

Best regards, Your CityClass Hotel Alter Markt Team
By Abigail
Family
<20 years
Reviewed: 2 years ago (03/11/2024)
Date of experience: 11/2024

I would book there again it was a lovely hotel and we enjoyed staying there.

Dear Abigail,

Thank you for your fantastic review! We’re thrilled to hear that you had such a lovely stay at CityClass Hotel Alter Markt and that you would book with us again.

It’s wonderful to know that you enjoyed the spacious and clean room with a beautiful view of the cathedral, as well as our prime location near the square and underground station. We’re also glad that our friendly and helpful staff made your stay even more enjoyable.

Your perfect scores for price perception, room, location, cleanliness, and service mean a lot to us and motivate us to keep up the good work.

We look forward to welcoming you back soon!

Best regards, Your CityClass Hotel Alter Markt Team
By Michelle Wilcock
Family
40-49 years
Reviewed: 2 years ago (01/11/2024)
Date of experience: 11/2024

breakfast was good.

By Jamie Wright
Family
40-49 years
Reviewed: 2 years ago (01/11/2024)
Date of experience: 10/2024

The hotel perfectly fulfilled everything that I had hoped it would; check in was easy; additional requests for a shower mat were also taken care of before arrival; the rooms were comfy and clean; the location meant that everything was at hand.

No Public Name
Family
40-49 years
Reviewed: 2 years ago (31/10/2024)
Date of experience: 10/2024

Guest has not commented on review

No Public Name
Couple
70-79 years
Reviewed: 2 years ago (31/10/2024)
Date of experience: 10/2024

Das Hotel liegt zentral, ist sehr sauber und ruhig, unser Zimmer für den Preis sehr klein.

Liebe Frau Meyering,

Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen die zentrale Lage, die Sauberkeit und Ruhe unseres Hotels sowie die Freundlichkeit und Hilfsbereitschaft unseres Personals gefallen haben.

Wir bedauern, dass die Größe Ihres Zimmers und die Sicherheit des Fensters im 4. Stock nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind uns wichtig und helfen uns, unseren Service weiter zu verbessern.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihre Erwartungen zu übertreffen.

Mit freundlichen Grüßen, Ihr CityClass Hotel Alter Markt Team
No Public Name
Alone
30-39 years
Reviewed: 2 years ago (30/10/2024)
Date of experience: 10/2024

Very good and enjoyable stay in cologne close to the main sights. Would highly recommend!

Dear Hazell,

Thank you for your wonderful feedback! We are thrilled to hear that you had a very good and enjoyable stay with us and that our location close to the main sights of Cologne met your expectations.

We appreciate your positive comments on our value for money, spacious and clean rooms, and the friendliness and helpfulness of our staff. We have noted your suggestion about providing complimentary water daily and not just on arrival.

It’s great to hear that our central location, cleanliness, and knowledgeable staff contributed to your positive experience. We’re glad you enjoyed the breakfast selection, though we’ll take your note about hot potatoes into consideration.

We hope to welcome you back soon and provide an even better experience!

Best regards, Your CityClass Hotel Alter Markt Team
No Public Name
Business
50-59 years
Reviewed: 2 years ago (29/10/2024)
Date of experience: 10/2024

I loved the location and though the room was small it was perfect for my requirements. Staff very friendly and helpful, breakfast excellent with lots of choice to suit all dietary requirements. I would stay again.

Dear Jane,

Thank you for your lovely feedback. We're thrilled to hear that our location suited your needs perfectly and that you found our staff friendly and helpful. It's great to know that our breakfast options met your dietary requirements. We look forward to welcoming you back in the future!

Best regards, Your CityClass Hotel Alter Markt Team
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