CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,215 reviews
:
By Katrin U.
Friends
60-69 years
Reviewed: 2 months ago (20/08/2026)
Date of experience: 08/2026

Alles wunderbar, das Zimmer war nach hinten raus und dadurch ein wenig laut.

Liebe Katrin,

vielen Dank für Ihre hervorragende Bewertung und Ihr positives Feedback.

Es freut uns sehr, dass Sie insgesamt einen wunderbaren Aufenthalt bei uns hatten und insbesondere unsere Lage, die Sauberkeit, den Service sowie unser Frühstück so positiv bewertet haben.

Vielen Dank auch für Ihren Hinweis zur Geräuschkulisse. Trotz unserer zentralen Lage sind wir stets bemüht, unseren Gästen einen möglichst ruhigen Aufenthalt zu bieten. Umso mehr freuen wir uns, dass Sie sich insgesamt wohlgefühlt haben.

Wir würden uns freuen, Sie bald wieder im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße
CityClass Hotel Alter Markt
By Marlies
Couple
40-49 years
Reviewed: 2 months ago (19/08/2026)
Date of experience: 08/2026

Lovely hotel at a great location!

Dear Marlies,

Thank you very much for your wonderful review and for your kind feedback.

We are delighted to hear that you enjoyed your stay with us and appreciated our lovely rooms, central location, cleanliness, and the hospitality of our team. It is especially great to know that you found our hotel to be good value for money and enjoyed our German breakfast.

Your positive comments mean a lot to us and are a wonderful motivation for our entire team. We look forward to welcoming you back to the CityClass Hotel Alter Markt on your next visit to Cologne.

Warm regards
CityClass Hotel Alter Markt
No Public Name
Alone
50-59 years
Reviewed: 2 months ago (19/08/2026)
Date of experience: 08/2026

A fantastic holiday i couldn't have asked for a better hotel to stay in. I was there as a solo traveler

Thank you very much for your fantastic review and for your kind words.

We are delighted to hear that you had such a wonderful holiday and that our hotel contributed positively to your experience in Cologne. It is especially rewarding to know that, as a solo traveller, you felt comfortable with us. We are also pleased that you appreciated our spacious and clean rooms, our central location, and the friendliness and helpfulness of our team.

Your recommendation means a lot to us, and we truly appreciate your excellent feedback.

We look forward to welcoming you back to the CityClass Hotel Alter Markt in the future.

Warm regards
CityClass Hotel Alter Markt
By Detlev Martens
Couple
60-69 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Wir waten mal wieder sehr zufrieden

Lieber Detlev,

vielen Dank für Ihre erneute hervorragende Bewertung und Ihre Treue zu unserem Haus.

Es freut uns sehr zu lesen, dass Sie auch bei diesem Aufenthalt wieder rundum zufrieden waren. Besonders bedanken wir uns für die Bestnoten in den Bereichen Zimmer, Lage, Sauberkeit, Service und Frühstück.

Wir freuen uns schon heute darauf, Sie bald wieder im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße
CityClass Hotel Alter Markt
By Alexandra Zöller
Couple
40-49 years
Reviewed: 2 months ago (15/08/2026)
Date of experience: 08/2026

Guest has not commented on review

Liebe Alexandra,

vielen Dank für Ihre tolle Bewertung.

Es freut uns sehr, dass Sie insbesondere unsere zentrale Lage, die Sauberkeit unseres Hauses sowie den Service unseres Teams so positiv bewertet haben. Ihr Feedback ist eine schöne Anerkennung für unsere Mitarbeitenden.

Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Köln wieder im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße
CityClass Hotel Alter Markt
By Mladenka
Family
60-69 years
Reviewed: 3 months ago (13/08/2026)
Date of experience: 08/2026

Guest has not commented on review

Lieber Gast,

vielen Dank für Ihre hervorragende Bewertung. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns so zufrieden waren und insbesondere unser Frühstück, den Service sowie die Sauberkeit unseres Hauses positiv bewertet haben.

Ihre Rückmeldung ist eine schöne Anerkennung für unser Team. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Köln erneut im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße, Ihr Team vom CityClass Hotel Alter Markt
By Dennis Monk
Family
50-59 years
Reviewed: 3 months ago (12/08/2026)
Date of experience: 08/2026

Amazing. Perfect first time visit for our family to discover Cologne!

Dear Mr. Monk,

thank you very much for your fantastic review and for choosing CityClass Hotel Alter Markt for your family's first visit to Cologne.
We are delighted to hear that you had such a wonderful stay with us and that our central location, comfortable rooms, and helpful team contributed to making your trip a memorable experience. Your kind words are a great motivation for all of us.
It is especially rewarding to know that we could help make your first visit to Cologne an enjoyable one. We hope you had a great time exploring the city and creating lasting family memories.

We would be thrilled to welcome you and your family back to CityClass Hotel Alter Markt on your next visit to Cologne.

Warm regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Business
50-59 years
Reviewed: 3 months ago (12/08/2026)
Date of experience: 08/2026

very clean , nice place in the center of the city, with very good breakfast.

Dear Zaluski,

Thank you very much for taking the time to leave us this wonderful rating! We are delighted to hear that you enjoyed our central location, top-notch cleanliness, and our great breakfast selection.

We hope to have the pleasure of welcoming you back to the CityClass Hotel Alter Markt in the near future!

Warm regards,
Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (11/08/2026)
Date of experience: 08/2026

Great location good staff let down somewhat by the room

Dear Guest

Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our location and found our team to be very helpful during your stay.
At the same time, we sincerely apologize for the issues you experienced with your rooms. Having to move due to a drain odor, only to find that the air conditioning in the second room was not working properly, is certainly not the standard of comfort we aim to deliver. We are truly sorry for the discomfort this caused.

We appreciate your honest feedback, as it helps us improve. We hope to have the chance to welcome you back in the future for a much smoother and more enjoyable stay.

Warm regards,
Team CityClass Hotel Alter Markt
No Public Name
Friends
40-49 years
Reviewed: 3 months ago (10/08/2026)
Date of experience: 08/2026

Very good. Thank you

Dear Shail,

Thank you very much for your great rating and your kind feedback!

We are delighted to hear that you were fully satisfied with our location, cleanliness, breakfast, and service, and that you had a wonderful stay with us.

We would be very pleased to welcome you back to CityClass Hotel Alter Markt on your next visit to Cologne!

Warm regards,
Team CityClass Hotel Alter Markt
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