CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,956 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (01/09/2025)
Date of experience: 09/2025

Great location with comfortable bedding and decent noise protection for a good nights sleep. Good shower temp and pressure.

Dear Amis,

Thank you very much for your detailed feedback and excellent ratings in many areas. We’re happy to hear that you enjoyed our central location, comfortable bedding, and the quiet atmosphere for a good night’s sleep.

We’re sorry to learn about the issues you experienced with the room temperature, air circulation, and bathroom fittings. Your comments are very valuable to us, and we will forward them to our maintenance team to ensure improvements are made.

We appreciate your input and hope to welcome you again under even better conditions.

Kind regards
Your team at CityClass Hotel Alter Markt

No Public Name
Friends
60-69 years
Reviewed: 3 months ago (31/08/2025)
Date of experience: 08/2025

Excellent

Dear Connell,

Thank you so much for your excellent review! We're delighted that you enjoyed your stay, appreciated the breakfast, the cleanliness of the room, and the friendliness of our staff. Your kind words mean a lot to us.

We hope to welcome you back again soon!

Warm regards – Your team at CityClass Hotel Alter Markt
No Public Name
Friends
50-59 years
Reviewed: 3 months ago (31/08/2025)
Date of experience: 08/2025

Reception service was fabulous. The guy behind the desk was very polite, friendly and helpful.

Dear Steen,

Thank you very much for your great review! We're especially pleased to hear your kind words about our reception team – your compliment will certainly be passed on.

We also appreciate your feedback regarding the air conditioning and will take it into consideration as we continue to improve our guest experience.

Warm regards – Your team at CityClass Hotel Alter Markt
No Public Name
Business
60-69 years
Reviewed: 3 months ago (30/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Liebe Frau Cimmino-Koch,

herzlichen Dank für Ihre ausgezeichnete Bewertung! Es freut uns sehr, dass Sie mit allen Bereichen Ihres Aufenthalts – vom Zimmer bis zum Frühstück – rundum zufrieden waren.

Herzliche Grüße – Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Business
70-79 years
Reviewed: 3 months ago (30/08/2025)
Date of experience: 08/2025

To nie był mój pierwszy pobyt w Waszym hotelu. Za każdym razem byłem zadowolony choć miałem bardzo rożne pokoje. Rożne wielkością i wyposażeniem . Tym razem miałem wyjątkowy duży pokój z oknami na ulicę . Wieczorem było dość głośno ale po 24.00 już było spokojniej . Lubię spać przy otwartych oknach więc dla mnie to dość ważny aspekt .

Szanowny Panie Dobkowicz,

serdecznie dziękujemy za kolejną wizytę i za zaufanie, którym nas obdarza jako stały Gość!
Cieszymy się, że ponownie był Pan zadowolony z pobytu, niezależnie od różnic w pokojach. Miło nam, że tym razem trafił się wyjątkowo przestronny pokój.

Uwagi dotyczące hałasu wieczorem są dla nas bardzo ważne – przy kolejnej rezerwacji polecamy pokój od strony dziedzińca, aby zapewnić spokojniejszy sen przy otwartym oknie.

Z niecierpliwością czekamy na kolejne spotkanie w Kolonii!

Z serdecznymi pozdrowieniami
Zespół CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 3 months ago (27/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Liebe Frau Greb,

vielen Dank für Ihre Bewertung und Ihre Rückmeldung!
Es freut uns sehr, dass Ihnen unsere zentrale Lage, die Sauberkeit und der Service besonders zugesagt haben. Ihre Anmerkung zur Zimmergröße nehmen wir gerne auf – schön, dass Sie sich dennoch wohlgefühlt haben.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Olga Pijnacker Hordijk
Family
50-59 years
Reviewed: 3 months ago (26/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Dear Ms. Pijnacker Hordijk,

Thank you very much for your lovely review and positive feedback!
We’re delighted to hear that you enjoyed the central location, the cleanliness, and the comfort of your room and bathroom. It’s also great to know that our breakfast met your expectations.

We appreciate your comments regarding room size and are happy that you still felt comfortable during your stay.

We look forward to welcoming you again soon!

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Alone
60-69 years
Reviewed: 3 months ago (26/08/2025)
Date of experience: 08/2025

Werden definitiv wieder buchen, da Gesamtkonzept und Servie gut

Lieber Herr Benteler,

vielen Dank für Ihre Bewertung und Ihre offenen Worte!
Es freut uns sehr, dass Ihnen unser Gesamtkonzept und der Service gefallen haben und Sie planen, wieder bei uns zu buchen.

Ihre Hinweise zur Zimmergröße, zur City Tax und zum Frühstück nehmen wir gerne auf. Besonders der Wunsch nach frischem Rührei oder Spiegelei ist ein wertvoller Hinweis, den wir an unser Küchenteam weitergeben.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch!

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Family
50-59 years
Reviewed: 3 months ago (26/08/2025)
Date of experience: 08/2025

Clean, modern hotel in a great location. Rooms were spacious and clean, the reception staff helpful and friendly, we could see the Cathedral from our room window. Location was great with lots of cafes and restaurants right outside and the river a few minutes walk. Absolutely perfect, wouldn’t hesitate to come back. Thank you ☺️

Dear Susan

Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed your stay, appreciated the spacious and clean rooms, and felt well cared for by our reception team. It’s great to know that the view of the Cathedral and the vibrant surroundings added to your experience.

We’re especially happy that you found everything “absolutely perfect” – that means a lot to us.
We look forward to welcoming you back anytime!

Warm regards
Your team at CityClass Hotel Alter Markt
No Public Name
Business
50-59 years
Reviewed: 3 months ago (26/08/2025)
Date of experience: 08/2025

Very pleased. We will be back next year to stay, but at the one round the corner so we can avoid the Irish pub which gets very noisy during Gamescom.

Dear Grain,

Thank you very much for your kind review and for choosing to stay with us during Gamescom.
We’re happy to hear that you were pleased with the cleanliness, service, and breakfast, and that our location suited your needs perfectly.

We understand your comment regarding the noise from the nearby Irish pub and regret any inconvenience caused. Your feedback is valuable and helps us improve the experience for our guests.

We look forward to welcoming you back next year – whether here or just around the corner!

Warm regards
Your team at CityClass Hotel Alter Markt
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