CityClass Hotel am Heumarkt hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 2,613 reviews
:
No Public Name
Business
50-59 years
Reviewed: 8 months ago (11/09/2025)
Date of experience: 09/2025

Overall is was a good experience. Had it been hot I think the air and window issue would have changed the experience greatly.

Dear Ms. Krohn,

Thank you for your detailed feedback. We’re glad to hear that you enjoyed the location, cleanliness, and especially the friendliness of our front desk team.

We’re sorry to hear about the ventilation and noise issues. Your comments are very valuable to us, and we will look into possible improvements to ensure a more comfortable stay in the future.

Warm regards
Your team at CityClass Hotel am Heumarkt
By Josine van de Nobelen
Business
50-59 years
Reviewed: 8 months ago (11/09/2025)
Date of experience: 09/2025

Heerlijk verblijf gehad, met nachtportier - heel fijn! Allemaal vriendelijke en hulpvaardige mensen.

Beste Josine,

Hartelijk dank voor je uitgebreide en enthousiaste feedback! We zijn blij dat je zo genoten hebt van je verblijf – vooral van de rustige ligging, het vriendelijke team en de fijne extra’s zoals de sauna en de nachtportier.

We hopen je snel weer te mogen verwelkomen in ons hotel!

Hartelijke groeten
Het team van CityClass Hotel am Heumarkt
By Agustin
Business
50-59 years
Reviewed: 8 months ago (09/09/2025)
Date of experience: 09/2025

Mala no puede ser el chek in a las 3 de la tarde

Estimado Agustin,

gracias por tomarse el tiempo para compartir su experiencia. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas, especialmente en lo que respecta al servicio en recepción y la distribución del baño.

Tomamos muy en serio sus comentarios y los utilizamos para mejorar continuamente nuestros servicios. Nos alegra saber que ha disfrutado del desayuno y que la limpieza fue de su agrado.

Esperamos poder darle una mejor impresión en una futura visita.

Atentamente
El equipo del CityClass Hotel am Heumarkt
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (04/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Caro Bison,

grazie mille per la sua eccellente valutazione! Siamo felici che il suo soggiorno sia stato completamente soddisfacente.

Cordiali saluti
Il team del CityClass Hotel am Heumarkt
No Public Name
Business
50-59 years
Reviewed: 8 months ago (03/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Lieber Herr Brieschenk,

vielen Dank für Ihre tolle Bewertung! Es freut uns, dass Sie sich trotz der Zimmergröße wohlgefühlt haben und Lage, Sauberkeit sowie Service genießen konnten.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße
Ihr Team vom CityClass Hotel am Heumarkt
No Public Name
Family
40-49 years
Reviewed: 8 months ago (02/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear Cottrell,

Thank you very much for taking the time to share your detailed feedback. We're pleased to hear that you found the room layout well-designed and appreciated the friendliness and helpfulness of our team — that means a lot to us!

We’re sorry to hear that the bedclothes didn’t meet your expectations in terms of freshness. We’ve shared this with our housekeeping team to ensure improvements are made. Regarding the surrounding area, we understand your concern and appreciate your honest input.

We’re glad you enjoyed the breakfast and overall cleanliness, and we hope to welcome you again for an even better experience.

Warm regards,
Your CityClass Hotel am Heumarkt Team
By Klockenbring
Couple
60-69 years
Reviewed: 8 months ago (02/09/2025)
Date of experience: 09/2025

Bonne expérience

Cher Marc-Andre Klockenbring,

Merci beaucoup pour votre excellente évaluation ! Nous sommes ravis que vous ayez apprécié notre emplacement central, la propreté de l’hôtel, le calme ainsi que la qualité de nos prestations.

Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

Cordialement
Votre équipe du CityClass Hotel am Heumarkt
By Andrea Meister
Friends
60-69 years
Reviewed: 8 months ago (27/08/2025)
Date of experience: 08/2025

Ich war rundum zufrieden.....Ich werde wieder kommen....

Liebe Andrea,

herzlichen Dank für Ihre wunderbare Bewertung!
Es freut uns sehr, dass Sie rundum zufrieden waren und bereits planen, wiederzukommen – das ist für uns das schönste Kompliment. Besonders Ihre positiven Rückmeldungen zu Zimmer, Lage, Sauberkeit, Service und Frühstück bedeuten uns viel.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch!

Herzliche Grüße
Ihr Team vom CityClass Hotel am Heumarkt
No Public Name
Couple
40-49 years
Reviewed: 8 months ago (26/08/2025)
Date of experience: 08/2025

Parfait très calme malgré une situation au centre de la ville

Cher Poiblanc,

Merci beaucoup pour votre excellente évaluation !
Nous sommes ravis que vous ayez apprécié le calme de notre hôtel malgré sa situation centrale. Votre satisfaction concernant la chambre, la propreté, le service et l’emplacement nous fait très plaisir.

Ce serait un grand plaisir de vous accueillir à nouveau lors de votre prochain séjour à Cologne.

Cordialement
L’équipe du CityClass Hotel am Heumarkt
No Public Name
Group
30-39 years
Reviewed: 8 months ago (25/08/2025)
Date of experience: 08/2025

it was good desicion good location but price a bir high fır such a tiny room

Dear Fazli,

Thank you for your feedback! We're glad you enjoyed the cleanliness, service, and your room. We appreciate your comments about pricing and location and will take them into consideration to improve guest experience.

We hope to welcome you again!

Best regards
Your team at CityClass Hotel am Heumarkt
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