CityClass Hotel am Heumarkt hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 2,703 reviews
:
By Mark Edward Mifsud Grima
Couple
40-49 years
Reviewed: 9 months ago (15/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Mark,

thank you very much for your feedback and the great ratings. We are happy to hear that you appreciated our central location, the cleanliness, and the helpfulness of our front desk team.
We’re sorry to hear about the noise at night and that the pillows were not comfortable for you. Your comments are very valuable to us, and we will review these points internally to improve the guest experience.
We hope to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
No Public Name
Friends
30-39 years
Reviewed: 9 months ago (14/12/2025)
Date of experience: 12/2025

Perfecte locatie, enorm vriendelijke medewerkers, proper en hygiënisch!

Beste Gast,
hartelijk dank voor uw mooie beoordeling en de uitstekende scores. Wat fijn om te horen dat u onze perfecte locatie, de vriendelijkheid van onze medewerkers en de netheid van het hotel zo waardeerde.

Bedankt ook voor uw feedback over de badkamer. We begrijpen dat de beperkte ruimte niet altijd ideaal is en waarderen uw opmerking zeer.

We hopen u in de toekomst opnieuw te mogen verwelkomen in het CityClass Hotel am Heumarkt.

Met vriendelijke groet Uw team van CityClass Hotel am Heumarkt
No Public Name
Family
70-79 years
Reviewed: 9 months ago (14/12/2025)
Date of experience: 12/2025

We booked this hotel for my parents’ 50th wedding anniversary and it was a wonderful choice. The room was beautifully decorated; the staff clearly put a lot of effort into it and it was truly appreciated. The location of the hotel could not be better. Highly recommended for a special occasion.

Dear Gunther,
thank you very much for your wonderful feedback and the excellent ratings. We are truly honoured that you chose our hotel to celebrate your parents’ 50th wedding anniversary. It is great to hear that the room decoration and the efforts of our team made this special occasion even more memorable.
We are also delighted that you enjoyed our unbeatable location and that you would highly recommend us.

We would be very happy to welcome you and your family again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
By Eleni S.
Couple
50-59 years
Reviewed: 9 months ago (13/12/2025)
Date of experience: 12/2025

Very friendly and informative staff. Clean, great accommodations, perfect location.

Dear Eleni,
thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you enjoyed our friendly and helpful staff, the cleanliness, the accommodations, and our perfect location.

We would be very happy to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
No Public Name
Friends
50-59 years
Reviewed: 9 months ago (12/12/2025)
Date of experience: 12/2025

Zeer goed, enkel de korting voor de parkeergarage werkte niet waardoor we het volledige bedrag moesten betalen.

Beste Huysmans,

hartelijk dank voor uw mooie beoordeling en de uitstekende scores. Fijn om te horen dat u tevreden was met de kamer, de netheid, onze vriendelijke ontvangst en het uitgebreide ontbijt.
Het spijt ons te vernemen dat de korting voor de parkeergarage niet correct werd toegepast. Dank voor uw melding — wij zullen dit intern nakijken zodat dit in de toekomst niet meer voorkomt.
We hopen u graag opnieuw te mogen verwelkomen in het CityClass Hotel am Heumarkt.

Met vriendelijke groet Uw team van het CityClass Hotel am Heumarkt
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (09/12/2025)
Date of experience: 12/2025

Aufgrund der für das nächste Jahr angesetzten nochmaligen Preiserhöhung werden wir uns leider nach einem anderen Hotel umsehen müssen.

Lieber Arndt,

vielen Dank, dass Sie sich die Zeit genommen haben, uns so ausführlich Ihr Feedback mitzuteilen. Wir wissen es sehr zu schätzen, dass Sie uns seit vielen Jahren die Treue halten, und bedauern umso mehr, dass Sie die Preisentwicklung als belastend empfunden haben. Ihre Rückmeldung hierzu nehmen wir sehr ernst.

Es freut uns, dass Ihnen die Lage unseres Hauses, die Sauberkeit, der Service sowie das Frühstück und unser engagiertes Team so positiv in Erinnerung geblieben sind. Gleichzeitig möchten wir uns für die Unannehmlichkeiten im Badezimmer entschuldigen. Dass das Bad trotz Renovierung als zu kalt empfunden wurde, entspricht selbstverständlich nicht unserem Anspruch. Wir danken Ihnen für den Hinweis bezüglich einer zusätzlichen Heizquelle wie einem Handtuchwärmer – solche Anregungen helfen uns, weitere Verbesserungen zu prüfen.

Wir hoffen sehr, dass Sie uns trotz Ihrer aktuellen Überlegungen vielleicht doch noch einmal eine Chance geben. Es wäre uns eine große Freude, Sie weiterhin im CityClass Hotel am Heumarkt begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Heumarkt
By Melonie Makinson
Couple
50-59 years
Reviewed: 9 months ago (08/12/2025)
Date of experience: 12/2025

Breakfast was very good.
Need a new toaster mind

Dear Melonie, thank you very much for your kind feedback and the excellent ratings. We are delighted that you enjoyed our breakfast, the cleanliness of the hotel, the comfort of the beds, and the friendliness of our staff. At the same time, we appreciate your constructive remark regarding the toaster and will take this into consideration for improvement. We also note your comment about the price perception and will keep this in mind. We hope to welcome you again at the CityClass Hotel am Heumarkt for another pleasant stay.

Kind regards Your team at CityClass Hotel am Heumarkt
By Michael
Couple
50-59 years
Reviewed: 9 months ago (07/12/2025)
Date of experience: 12/2025

Très bon Hôtel bien placé et du personnel très sympas Je le recommanderai volontié

Cher Michael,

nous vous remercions chaleureusement pour votre excellente appréciation et vos très bonnes notes. Nous sommes ravis que vous ayez apprécié l’emplacement central de notre hôtel, la sympathie de notre personnel ainsi que la qualité du service et du petit-déjeuner. Votre recommandation nous fait particulièrement plaisir et nous espérons avoir le plaisir de vous accueillir à nouveau au CityClass Hotel am Heumarkt.

Cordialement Votre équipe du CityClass Hotel am Heumarkt
By Moyrapugh
Friends
30-39 years
Reviewed: 9 months ago (07/12/2025)
Date of experience: 12/2025

Very nice rooms in central location

Dear Guest,

thank you very much for your excellent feedback and the perfect ratings. We are delighted that you enjoyed the very nice rooms, the central location, and the cleanliness and service of our hotel. It is also wonderful to hear that you appreciated the breakfast. We look forward to welcoming you again at the CityClass Hotel am Heumarkt.

Kind regards Your team at CityClass Hotel am Heumarkt
By Laura
Family
30-39 years
Reviewed: 9 months ago (07/12/2025)
Date of experience: 12/2025

Brilliant. Smooth check in, friendly service, comfy room and fantastic breakfast.

Dear Laura,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted that you enjoyed the smooth check-in, the friendly service, the comfort of your room, and the fantastic breakfast. Your kind words mean a lot to us, and we look forward to welcoming you again at the CityClass Hotel am Heumarkt.

Kind regards Your team at CityClass Hotel am Heumarkt
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