CityClass Hotel am Heumarkt hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 2,730 reviews
:
By Leandro
Couple
50-59 years
Reviewed: 10 months ago (28/12/2025)
Date of experience: 12/2025

Fantastic

Dear Leandro,
thank you very much for your fantastic feedback and the excellent ratings across all categories. We’re delighted to hear that you enjoyed the clean and comfortable room, the daily housekeeping service, our central location and the breakfast.

We would be very happy to welcome you again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel am Heumarkt Team
No Public Name
Family
40-49 years
Reviewed: 11 months ago (24/12/2025)
Date of experience: 12/2025

Perfect for our holiday

Dear Jane
thank you very much for your wonderful feedback. We’re delighted to hear that our hotel was the perfect base for your holiday and that the family room provided plenty of space and comfort for all four of you.

It’s great to know that you enjoyed our unbeatable location near the Christmas markets, the main train station, and the cathedral. We’re also very happy that cleanliness, service, and overall value met your expectations.

We would be thrilled to welcome you and your family back on your next visit to Cologne.

Warm regards
Your team at CityClass Hotel am Heumarkt
No Public Name
Couple
40-49 years
Reviewed: 11 months ago (21/12/2025)
Date of experience: 12/2025

Sauberes Hotel mit guter Lage.

Vielen Dank für Ihre positive Rückmeldung. Wir freuen uns sehr, dass Ihnen die Sauberkeit unseres Hauses sowie unsere zentrale Lage so gut gefallen haben. Auch Ihre weiteren Bewertungen wissen wir zu schätzen.

Herzliche Grüße
Ihr Team vom CityClass Hotel am Heumarkt
By Chris
Friends
50-59 years
Reviewed: 11 months ago (20/12/2025)
Date of experience: 12/2025

Perfecte locatie,proper,vriendelijk!
Zeker een aanrader!

Beste Chris,
hartelijk dank voor uw mooie beoordeling. Fijn om te horen dat u zo tevreden was over onze locatie, netheid en vriendelijkheid.

Hartelijke groeten
Uw team van CityClass Hotel am Heumarkt
By Martina Schanz
Friends
50-59 years
Reviewed: 11 months ago (18/12/2025)
Date of experience: 12/2025

Sehr gut. Beim nächsten Aufenthalt in Köln werden wir wieder da buchen.

Liebe Frau Schanz,
herzlichen Dank für Ihre hervorragende Bewertung und die tollen Rückmeldungen. Wir freuen uns sehr, dass Ihnen unser Hotel, die zentrale Lage, die Betten sowie unser vielfältiges und frisches Frühstück so gut gefallen haben.

Es ist schön zu hören, dass Sie bei Ihrem nächsten Köln‑Besuch wieder bei uns buchen möchten. Wir freuen uns schon darauf, Sie erneut im CityClass Hotel am Heumarkt begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Heumarkt
By Keith
Family
40-49 years
Reviewed: 11 months ago (17/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Keith,

thank you very much for your positive feedback and the great ratings. We’re delighted that you were satisfied with the room, the location, the cleanliness, and especially our service. It’s also wonderful to hear that you enjoyed the breakfast.
We would be happy to welcome you again at the CityClass Hotel am Heumarkt.

Kind regards Your team at CityClass Hotel am Heumarkt
No Public Name
Business
50-59 years
Reviewed: 11 months ago (16/12/2025)
Date of experience: 12/2025

Jederzeit gerne wieder, SOFERN ein Zimmer in den oberen Stockwerken verfügbar wäre - andernfalls lieber nicht mehr :-).

Vielen Dank für Ihr Feedback und die guten Bewertungen. Wir freuen uns, dass Ihnen unsere Lage, Sauberkeit und der Service so gut gefallen haben.

Gleichzeitig bedauern wir, dass Ihr Zimmer im unteren Stockwerk durch den Bereich vor dem Hoteleingang zu laut war. Ihren Hinweis nehmen wir sehr ernst. Gerne versuchen wir bei einem zukünftigen Aufenthalt ein Zimmer in den oberen Etagen für Sie zu berücksichtigen.

Wir würden uns freuen, Sie wieder im CityClass Hotel am Heumarkt begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Heumarkt
By Mark Edward Mifsud Grima
Couple
40-49 years
Reviewed: 11 months ago (15/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Mark,

thank you very much for your feedback and the great ratings. We are happy to hear that you appreciated our central location, the cleanliness, and the helpfulness of our front desk team.
We’re sorry to hear about the noise at night and that the pillows were not comfortable for you. Your comments are very valuable to us, and we will review these points internally to improve the guest experience.
We hope to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
No Public Name
Friends
30-39 years
Reviewed: 11 months ago (14/12/2025)
Date of experience: 12/2025

Perfecte locatie, enorm vriendelijke medewerkers, proper en hygiënisch!

Beste Gast,
hartelijk dank voor uw mooie beoordeling en de uitstekende scores. Wat fijn om te horen dat u onze perfecte locatie, de vriendelijkheid van onze medewerkers en de netheid van het hotel zo waardeerde.

Bedankt ook voor uw feedback over de badkamer. We begrijpen dat de beperkte ruimte niet altijd ideaal is en waarderen uw opmerking zeer.

We hopen u in de toekomst opnieuw te mogen verwelkomen in het CityClass Hotel am Heumarkt.

Met vriendelijke groet Uw team van CityClass Hotel am Heumarkt
No Public Name
Family
70-79 years
Reviewed: 11 months ago (14/12/2025)
Date of experience: 12/2025

We booked this hotel for my parents’ 50th wedding anniversary and it was a wonderful choice. The room was beautifully decorated; the staff clearly put a lot of effort into it and it was truly appreciated. The location of the hotel could not be better. Highly recommended for a special occasion.

Dear Gunther,
thank you very much for your wonderful feedback and the excellent ratings. We are truly honoured that you chose our hotel to celebrate your parents’ 50th wedding anniversary. It is great to hear that the room decoration and the efforts of our team made this special occasion even more memorable.
We are also delighted that you enjoyed our unbeatable location and that you would highly recommend us.

We would be very happy to welcome you and your family again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
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