CityClass Hotel Alter Markt

Dear Guest,

Thank you for taking the time to share your impressions of your stay.

We are pleased that you particularly appreciated our central location and the cleanliness of the hotel. We also value your generally positive assessment of the service.

At the same time, we are very sorry that your stay was affected by the problems with the air conditioning and your experience at reception. We are sorry that your feedback regarding the room temperature did not lead to a satisfactory solution and that you felt your situation was not taken seriously. Your feedback shows us how important it is to address our guests' concerns attentively and respectfully.

We also gratefully acknowledge your comment regarding the TV selection for international guests. Your candid feedback helps us to further improve our service quality.

We hope to convince you of a thoroughly pleasant experience on a future stay.

Sincerely,

CityClass Hotel Alter Markt

Dear Steve,

We are delighted that you rated your stay with us so positively.

Your excellent ratings in all areas – from value for money to rooms, cleanliness, location, and service – are wonderful praise for our entire team and confirm our daily commitment.

Thank you very much for your kind feedback, and we hope to welcome you back to the CityClass Hotel Alter Markt again soon.

Warm regards,
CityClass Hotel Alter Markt

Dear Guest,

Thank you for taking the time to share your detailed experience of your stay with us.

We are delighted to hear that you found our hotel's central location, especially its proximity to the train station and Cologne Cathedral, particularly advantageous. The location is a major plus for many of our guests, and we greatly appreciate your positive feedback.

At the same time, we regret that your stay did not meet your expectations in all areas. We take your feedback regarding the room size seriously and understand that this can make a difference when traveling with two people.

We would especially like to apologize for the inconvenience regarding the cleanliness of the bathroom. Cleanliness is our top priority, and we are very sorry that you were not satisfied in this regard. Your feedback helps us to further improve our services.

We also regret your experience at check-in and your impression of our team. It is important to us that our guests feel welcome and well cared for – we will discuss your feedback with our team.


We regret that you did not receive a warm welcome and friendly service. Thank you for your candid feedback regarding price, service, and other aspects. We take your feedback as an incentive to continue improving.

Warm regards, CityClass Hotel Alter Markt

Dear Rebecca,

Thank you so much for taking the time to share your experience with us.

We are delighted that you found your stay with us to be excellent in every respect. The high ratings in all categories, as well as your kind words about our friendly and helpful reception team, mean a great deal to us.

Your positive feedback is a great motivation for the entire team. We hope to welcome you back again soon for another wonderful getaway.

Warm regards,
CityClass Hotel Alter Markt Team

Sehr geehrter Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.

Es freut uns sehr, dass Sie insbesondere unsere zentrale Lage sowie das Preis-Leistungs-Verhältnis und den Service positiv bewertet haben. Ihre Einschätzungen sind eine wertvolle Anerkennung für unser Team und bestärken uns darin, weiterhin an der Zufriedenheit unserer Gäste zu arbeiten.

Ihre Anmerkung zur Sauberkeit nehmen wir aufmerksam zur Kenntnis. Gästehinweise sind für uns eine wichtige Chance, unsere Dienstleistungen weiter zu verbessern.

Wir danken Ihnen für Ihr Feedback und würden uns freuen, Sie bei Ihrem nächsten Besuch in Köln erneut begrüßen zu dürfen.

Herzliche Grüße
CityClass Hotel Alter Markt

Dear Keith

Thank you so much for taking the time to share your positive impressions with us.

We are delighted to hear that you enjoyed our hotel in Cologne's historic center and were completely satisfied with both the rooms and our breakfast. Your comments regarding the size and quiet location of your room, as well as its cleanliness, are a great compliment to our team.

It is also particularly gratifying to read that you highlighted our central location, the professionalism and friendliness of our team, and the luggage service. Your recommendation means a great deal to us and is a valuable source of motivation for the entire team.

We would be very pleased to welcome you back again on your next visit to Cologne.

Sincerely,
CityClass Hotel Alter Markt

Dear Peter,

Thank you so much for your wonderful review and for taking the time to share your impressions with us.

We are delighted to hear that you had such a positive experience with our hotel, especially its central location. The fact that you gave our service, value for money, and room amenities top marks is a real honor for us.

We also appreciate your feedback regarding cleanliness; it helps us to continuously improve our services. Your positive feedback is a valuable recognition for our entire team.

We would be delighted to welcome you back to the CityClass Hotel Alter Markt on your next visit to Cologne.

Sincerely,
CityClass Hotel Alter Markt

Dear Guest,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that you had a very positive overall experience at our hotel and particularly appreciated the cleanliness, the central location, and the friendliness and helpfulness of our reception team. We also welcome your positive assessment of the value for money and the proximity to the main attractions.

At the same time, we regret that you were disturbed by the noise from the market square, even though your room was equipped with special glazing. We understand that a quiet environment is important for a pleasant stay and take your feedback seriously.

We also thank you for your feedback regarding the room size and will consider it in our future planning.

Your praise and comments are a valuable source of motivation for our entire team. We would be pleased to welcome you back again on a future trip.

Sincerely,
CityClass Hotel Alter Markt Team

Cher Julien,

Nous vous remercions chaleureusement pour votre excellent commentaire.

Nous sommes ravis de lire que vous avez si particulièrement apprécié le rapport qualité-prix, la propreté et l'état impeccable de notre hôtel. Nous sommes également heureux de savoir que vous avez été pleinement satisfait de l'emplacement, de la chambre et du service.

Vos commentaires positifs sont une grande source de motivation pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Cologne.

Cordialement,

CityClass Hotel Alter Markt

Lieber Gast,

herzlichen Dank für Ihre hervorragende Bewertung und das fantastische Feedback.

Es freut uns außerordentlich, dass Sie mit Ihrem Aufenthalt in allen Bereichen vollkommen zufrieden waren und unser Preis-Leistungsverhältnis, die Zimmer, die Sauberkeit sowie die Lage überzeugend fanden.

Ganz besonders schön ist es zu lesen, dass unser Empfang einen so bleibenden Eindruck hinterlassen hat. Ihr Dank und Lob geben wir sehr gerne weiter – solche Rückmeldungen sind eine wunderbare Motivation für unser gesamtes Team.

Herzliche Grüße

Ihr Team vom CityClass Hotel Alter Markt