CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,994 reviews
:
No Public Name
Family
50-59 years
Reviewed: 3 weeks ago (16/12/2025)
Date of experience: 12/2025

Fantastic hotel; clean and welcoming, very comfortable bed and an amazing location; a stone’s throw from the train station and literally on the doorstep of the Christmas Markets, which is what we were there for.

Dear Ms. Dobson,
thank you very much for your wonderful feedback. We’re delighted that you enjoyed your stay, especially our location and the comfort of our rooms.
Warm regards Team CityClass Hotel Alter Markt
No Public Name
Friends
40-49 years
Reviewed: 3 weeks ago (14/12/2025)
Date of experience: 12/2025

A good experience overall, just a couple of things that would’ve made our stay a little better.

Dear Darren,
thank you very much for your feedback and the positive ratings. We are pleased to hear that you had a good overall experience and that our location, cleanliness, service, and breakfast selection met your expectations.
Thank you as well for your helpful comments regarding the wardrobe, the tea and coffee facilities, and the water replenishment. We appreciate you bringing these points to our attention, as they help us improve the guest experience.
We hope to have the pleasure of welcoming you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Ralph Lawton
Couple
70-79 years
Reviewed: 3 weeks ago (14/12/2025)
Date of experience: 12/2025

Very, very good

Dear Ralph,
thank you very much for your excellent feedback and perfect ratings. We are delighted that you enjoyed your room with a view of the Dom, our unbeatable location right beside the Old Market Christmas Market, and the cleanliness and service of our hotel.
A special thank‑you for your kind words about our front desk team and Marc — he will be thrilled to hear your praise.
We hope to welcome you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Hendriks
Business
40-49 years
Reviewed: 3 weeks ago (14/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Beste gast,
hartelijk dank voor uw zeer goede beoordelingen. We zijn blij te horen dat u tevreden was over uw kamer, de netheid, onze service en natuurlijk onze centrale ligging.
Ook fijn dat het ontbijt zo goed in de smaak viel.
We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
By Marc and Sarah
Friends
50-59 years
Reviewed: 4 weeks ago (12/12/2025)
Date of experience: 12/2025

Fabulous

Dear Marc and Sarah, Thank you very much for your fabulous feedback. We are delighted that you enjoyed our location, the cleanliness, the service and our excellent breakfast. We appreciate your comment regarding the room size; the building’s location in the historic Old Town naturally comes with certain structural limitations, but we always do our best to make the rooms as comfortable as possible.
Warm regards Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (12/12/2025)
Date of experience: 12/2025

Very pleasant stay for Christmas markets and sight seeing

Dear Mr. Macalister,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you had a very pleasant stay during the Christmas markets and sightseeing, and that you appreciated our convenient location, clean rooms, and overall service.
A special thank you for mentioning Elisa — we are happy to hear she was able to assist you with your dinner reservation.
We would be pleased to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 4 weeks ago (11/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Cheang, thank you very much for taking the time to complete our survey. We are pleased to see your positive ratings for the room, cleanliness, service, and especially our excellent location.
We appreciate your feedback regarding the price perception and will take it into consideration.
We would be happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Friends
70-79 years
Reviewed: 4 weeks ago (10/12/2025)
Date of experience: 12/2025

goed

Dear Mr. Koremans,

thank you very much for your excellent feedback and the perfect ratings. We are delighted that you enjoyed your stay with us and appreciated our rooms, service, cleanliness, and central location.
We would be very happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 4 weeks ago (09/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Mas, thank you very much for your excellent feedback and the wonderful ratings. We are delighted that you enjoyed your stay with us and were satisfied with the room, the cleanliness, our service, and especially the breakfast. It’s also great to hear that our central location added positively to your experience.

We truly appreciate your kind words and would be very happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 4 weeks ago (09/12/2025)
Date of experience: 12/2025

Great location, hotel clean and staff friendly

Dear Nicholls, thank you very much for your great feedback and the excellent ratings. We are delighted that you enjoyed our clean hotel, friendly staff, and the fantastic location right next to the Heinzel Market. Your kind words mean a lot to us, and we look forward to welcoming you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
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