CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 2,180 reviews
:
By Mladenka
Family
60-69 years
Reviewed: 5 weeks ago (13/08/2026)
Date of experience: 08/2026

Guest has not commented on review

Lieber Gast,

vielen Dank für Ihre hervorragende Bewertung. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns so zufrieden waren und insbesondere unser Frühstück, den Service sowie die Sauberkeit unseres Hauses positiv bewertet haben.

Ihre Rückmeldung ist eine schöne Anerkennung für unser Team. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Köln erneut im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße, Ihr Team vom CityClass Hotel Alter Markt
By Dennis Monk
Family
50-59 years
Reviewed: 5 weeks ago (12/08/2026)
Date of experience: 08/2026

Amazing. Perfect first time visit for our family to discover Cologne!

Dear Mr. Monk,

thank you very much for your fantastic review and for choosing CityClass Hotel Alter Markt for your family's first visit to Cologne.
We are delighted to hear that you had such a wonderful stay with us and that our central location, comfortable rooms, and helpful team contributed to making your trip a memorable experience. Your kind words are a great motivation for all of us.
It is especially rewarding to know that we could help make your first visit to Cologne an enjoyable one. We hope you had a great time exploring the city and creating lasting family memories.

We would be thrilled to welcome you and your family back to CityClass Hotel Alter Markt on your next visit to Cologne.

Warm regards,
Your CityClass Hotel Alter Markt Team
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (12/08/2026)
Date of experience: 08/2026

very clean , nice place in the center of the city, with very good breakfast.

Dear Zaluski,

Thank you very much for taking the time to leave us this wonderful rating! We are delighted to hear that you enjoyed our central location, top-notch cleanliness, and our great breakfast selection.

We hope to have the pleasure of welcoming you back to the CityClass Hotel Alter Markt in the near future!

Warm regards,
Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 5 weeks ago (11/08/2026)
Date of experience: 08/2026

Great location good staff let down somewhat by the room

Dear Guest

Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our location and found our team to be very helpful during your stay.
At the same time, we sincerely apologize for the issues you experienced with your rooms. Having to move due to a drain odor, only to find that the air conditioning in the second room was not working properly, is certainly not the standard of comfort we aim to deliver. We are truly sorry for the discomfort this caused.

We appreciate your honest feedback, as it helps us improve. We hope to have the chance to welcome you back in the future for a much smoother and more enjoyable stay.

Warm regards,
Team CityClass Hotel Alter Markt
No Public Name
Friends
40-49 years
Reviewed: 6 weeks ago (10/08/2026)
Date of experience: 08/2026

Very good. Thank you

Dear Shail,

Thank you very much for your great rating and your kind feedback!

We are delighted to hear that you were fully satisfied with our location, cleanliness, breakfast, and service, and that you had a wonderful stay with us.

We would be very pleased to welcome you back to CityClass Hotel Alter Markt on your next visit to Cologne!

Warm regards,
Team CityClass Hotel Alter Markt
By Marco Driesprong
Friends
50-59 years
Reviewed: 6 weeks ago (09/08/2026)
Date of experience: 08/2026

Prettig verblijf voor een leuke stedentrip naar Keulen

Beste Marco
Hartelijk dank voor uw mooie review! Fijn om te horen dat u een prettig verblijf heeft gehad tijdens uw stedentrip naar Keulen en dat u zo tevreden was over onze centrale locatie, het gezellige terras, ons ontbijt en de vriendelijke service van ons team.

We nemen uw opmerking over de beperkte kastruimte ter harte en kijken hoe we dit voor toekomstige verblijven kunnen verbeteren.

We hopen u in de toekomst nogmaals te mogen verwelkomen in het CityClass Hotel Alter Markt!

Met vriendelijke groet,
Het team van CityClass Hotel Alter Markt
By Mauersberger Monika
Couple
70-79 years
Reviewed: 6 weeks ago (09/08/2026)
Date of experience: 08/2026

Ich war schon öfters in diesem Hotel und komme immer gerne wieder.

Lieber Gast,
vielen Dank für Ihre großartige Bewertung und Ihre Treue zu unserem Hause! Es ist uns eine besondere Freude zu hören, dass Sie immer wieder gerne zu uns kommen und Ihr modernisiertes Wunschzimmer sowie unseren Service so genießen konnten.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch im CityClass Hotel Alter Markt!

Herzliche Grüße
Team CityClass Hotel Alter Markt
No Public Name
Alone
40-49 years
Reviewed: 6 weeks ago (09/08/2026)
Date of experience: 08/2026

Alles prima

Lieber Gast,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass alles prima war und Sie insbesondere mit unserem Service so zufrieden waren.

Wir freuen uns schon darauf, Sie bei Ihrem nächsten Besuch in Köln wieder im CityClass Hotel Alter Markt begrüßen zu dürfen!

Herzliche Grüße
Team CityClass Hotel Alter Markt
No Public Name
Alone
50-59 years
Reviewed: 6 weeks ago (06/08/2026)
Date of experience: 08/2026

Staff were attentive, answered any questions i had

Dear Guest,

Thank you very much for your fantastic review and top ratings!

We are delighted to hear that you were so pleasantly surprised by your stay at the CityClass Hotel Alter Markt. It is wonderful to know that you felt safe traveling on your own, enjoyed our clean and spacious rooms, and appreciated the attentive service from our staff.

Thank you for choosing to stay with us, and we look forward to welcoming you back to Cologne in the future!

Warm regards,
Your team at CityClass Hotel Alter Markt
No Public Name
Family
50-59 years
Reviewed: 6 weeks ago (06/08/2026)
Date of experience: 08/2026

Friendly - helpful, good location but not noisy

Dear Guest,

Thank you very much for taking the time to share your feedback with us!

We are delighted to hear that you had a great stay at the CityClass Hotel Alter Markt and that you enjoyed our central yet quiet location, the spacious room, and our breakfast selection. It is also wonderful to know that our team made a positive impression with friendly and helpful service.

Thank you for staying with us, and we look forward to welcoming you back on your next visit to Cologne!

Warm regards,
Your team at CityClass Hotel Alter Markt
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