CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,990 reviews
:
By Marc and Sarah
Friends
50-59 years
Reviewed: 3 weeks ago (12/12/2025)
Date of experience: 12/2025

Fabulous

Dear Marc and Sarah, Thank you very much for your fabulous feedback. We are delighted that you enjoyed our location, the cleanliness, the service and our excellent breakfast. We appreciate your comment regarding the room size; the building’s location in the historic Old Town naturally comes with certain structural limitations, but we always do our best to make the rooms as comfortable as possible.
Warm regards Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (12/12/2025)
Date of experience: 12/2025

Very pleasant stay for Christmas markets and sight seeing

Dear Mr. Macalister,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you had a very pleasant stay during the Christmas markets and sightseeing, and that you appreciated our convenient location, clean rooms, and overall service.
A special thank you for mentioning Elisa — we are happy to hear she was able to assist you with your dinner reservation.
We would be pleased to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (11/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Cheang, thank you very much for taking the time to complete our survey. We are pleased to see your positive ratings for the room, cleanliness, service, and especially our excellent location.
We appreciate your feedback regarding the price perception and will take it into consideration.
We would be happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Friends
70-79 years
Reviewed: 3 weeks ago (10/12/2025)
Date of experience: 12/2025

goed

Dear Mr. Koremans,

thank you very much for your excellent feedback and the perfect ratings. We are delighted that you enjoyed your stay with us and appreciated our rooms, service, cleanliness, and central location.
We would be very happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (09/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Dear Mas, thank you very much for your excellent feedback and the wonderful ratings. We are delighted that you enjoyed your stay with us and were satisfied with the room, the cleanliness, our service, and especially the breakfast. It’s also great to hear that our central location added positively to your experience.

We truly appreciate your kind words and would be very happy to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (09/12/2025)
Date of experience: 12/2025

Great location, hotel clean and staff friendly

Dear Nicholls, thank you very much for your great feedback and the excellent ratings. We are delighted that you enjoyed our clean hotel, friendly staff, and the fantastic location right next to the Heinzel Market. Your kind words mean a lot to us, and we look forward to welcoming you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Crystal Gottschlich
Alone
50-59 years
Reviewed: 3 weeks ago (09/12/2025)
Date of experience: 12/2025

Amazing ❤️💕

Dear Crystal, thank you so much for your amazing feedback and the perfect scores. We are delighted that you enjoyed your stay and truly appreciate your kind words. It’s wonderful to hear that you would visit us again, and we look forward to welcoming you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Peter
Couple
50-59 years
Reviewed: 4 weeks ago (08/12/2025)
Date of experience: 12/2025

Heel uitgebreid ontbijt

Beste Peter, hartelijk dank voor uw positieve feedback en de mooie scores. We zijn erg blij dat u ons uitgebreide ontbijt zo gewaardeerd heeft en dat u tevreden was met de locatie, de netheid en onze service. Uw opmerkingen helpen ons om onze kwaliteit verder te verbeteren. We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
No Public Name
Family
40-49 years
Reviewed: 4 weeks ago (06/12/2025)
Date of experience: 12/2025

very good, it was the 3rd time we were there

Dear Steven,

thank you very much for your kind feedback and for visiting us for the third time. We are delighted that you enjoyed the cleanliness of the rooms, our central location, and the friendliness of our staff. It is wonderful to hear that you also appreciated the breakfast service. We value your remark regarding discounts for future bookings and will gladly take this into consideration.

We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (05/12/2025)
Date of experience: 12/2025

A clean, friendly hotel in great location
Had no problems and a great visit to Cologne

Dear Family Bowen,

thank you very much for your excellent feedback and the kind words about your stay. We are delighted that you appreciated our clean and friendly hotel as well as the central location close to the markets. It is wonderful to hear that you had a pleasant and problem-free visit to Cologne.
We look forward to welcoming you again at the CityClass Hotel Alter Markt.

Kind regards Your team at CityClass Hotel Alter Markt
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