CityClass Hotel Alter Markt hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 1,998 reviews
:
By Jill Brown
Family
50-59 years
Reviewed: 6 weeks ago (17/12/2025)
Date of experience: 12/2025

Lovely clean hotel, large comfy beds with excellent amenities. Hotel is in an excellent location, close to all city sights and the railway station. Plentiful breakfast, lots of choice including gluten free bread. Fantastic stay, thank you!

Dear Jill,
thank you very much for your wonderful review and the perfect scores across all categories. We’re delighted to hear that you enjoyed your clean and comfortable room, the excellent amenities, and our central location close to the city sights and the railway station.
It’s great to know that our plentiful breakfast selection — including gluten‑free options — made your stay even more enjoyable. Your kind words about our service mean a lot to us.
We’re very happy that you had such a fantastic stay and would love to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (17/12/2025)
Date of experience: 12/2025

toujours parfait, nous connaissons, plusieurs expériences en chambre double ou single

Cher Ms.Warsczynski,

un grand merci pour votre fidélité et pour vos excellentes évaluations. Nous sommes ravis de savoir que vous appréciez toujours autant votre séjour chez nous, que ce soit en chambre double ou single.
Merci également pour votre remarque concernant le bruit de la climatisation cette année. Nous allons vérifier ce point afin d’assurer un confort optimal lors de vos prochaines visites.
Nous sommes heureux que l’emplacement, la propreté, le service et le petit-déjeuner copieux aient une nouvelle fois répondu à vos attentes.

Nous serions très heureux de vous accueillir à nouveau au CityClass Hotel Alter Markt.

Cordialement L’équipe du CityClass Hotel Alter Markt
By Stuart Smithers
Couple
60-69 years
Reviewed: 6 weeks ago (17/12/2025)
Date of experience: 12/2025

Hotel location is good. It's a no frills city centre hotel that has the basics covered. There was an explosive bang outside the hotel at night once at 01.30 Friday and 22.30 on Sunday night. The receptionist didn't understand the question, so couldn't tell us what it was.

Dear Stuart,
thank you for taking the time to share your feedback. We’re glad you appreciated our central location, and we’re sorry for the disturbances outside as well as the issue with the room temperature. We will review both points internally to improve comfort and communication for future stays.
Warm regards Team CityClass Hotel Alter Markt
By Ackermann
Couple
50-59 years
Reviewed: 6 weeks ago (17/12/2025)
Date of experience: 12/2025

Waren zum 3. Mal zur Weihnachtszeit in diesem Hotel-Lage Sauberkeit Service top-aber Zimmer 301 mit kleinem Fenster zum Innenhof, wo Getränkekisten etc gelagert werden-für den Preis nie wieder-die anderen Male hatten wir Blick zum Dom oder Weihnachtsmarkt-jederzeit

Lieber Ackermann,
vielen Dank, dass Sie uns bereits zum dritten Mal zur Weihnachtszeit besucht haben. Es freut uns sehr, dass Sie mit Lage, Sauberkeit, Service und Frühstück wieder so zufrieden waren. Ihre Rückmeldung zum Zimmer und dem Ausblick nehmen wir ernst und geben sie gerne intern weiter, damit wir hier künftig besser auf Ihre Wünsche eingehen können.
Herzliche Grüße Team CityClass Hotel Alter Markt
No Public Name
Family
50-59 years
Reviewed: 6 weeks ago (16/12/2025)
Date of experience: 12/2025

Fantastic hotel; clean and welcoming, very comfortable bed and an amazing location; a stone’s throw from the train station and literally on the doorstep of the Christmas Markets, which is what we were there for.

Dear Ms. Dobson,
thank you very much for your wonderful feedback. We’re delighted that you enjoyed your stay, especially our location and the comfort of our rooms.
Warm regards Team CityClass Hotel Alter Markt
No Public Name
Friends
40-49 years
Reviewed: 6 weeks ago (14/12/2025)
Date of experience: 12/2025

A good experience overall, just a couple of things that would’ve made our stay a little better.

Dear Darren,
thank you very much for your feedback and the positive ratings. We are pleased to hear that you had a good overall experience and that our location, cleanliness, service, and breakfast selection met your expectations.
Thank you as well for your helpful comments regarding the wardrobe, the tea and coffee facilities, and the water replenishment. We appreciate you bringing these points to our attention, as they help us improve the guest experience.
We hope to have the pleasure of welcoming you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Ralph Lawton
Couple
70-79 years
Reviewed: 6 weeks ago (14/12/2025)
Date of experience: 12/2025

Very, very good

Dear Ralph,
thank you very much for your excellent feedback and perfect ratings. We are delighted that you enjoyed your room with a view of the Dom, our unbeatable location right beside the Old Market Christmas Market, and the cleanliness and service of our hotel.
A special thank‑you for your kind words about our front desk team and Marc — he will be thrilled to hear your praise.
We hope to welcome you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Hendriks
Business
40-49 years
Reviewed: 6 weeks ago (14/12/2025)
Date of experience: 12/2025

Guest has not commented on review

Beste gast,
hartelijk dank voor uw zeer goede beoordelingen. We zijn blij te horen dat u tevreden was over uw kamer, de netheid, onze service en natuurlijk onze centrale ligging.
Ook fijn dat het ontbijt zo goed in de smaak viel.
We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
By Marc and Sarah
Friends
50-59 years
Reviewed: 7 weeks ago (12/12/2025)
Date of experience: 12/2025

Fabulous

Dear Marc and Sarah, Thank you very much for your fabulous feedback. We are delighted that you enjoyed our location, the cleanliness, the service and our excellent breakfast. We appreciate your comment regarding the room size; the building’s location in the historic Old Town naturally comes with certain structural limitations, but we always do our best to make the rooms as comfortable as possible.
Warm regards Team CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
Reviewed: 7 weeks ago (12/12/2025)
Date of experience: 12/2025

Very pleasant stay for Christmas markets and sight seeing

Dear Mr. Macalister,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you had a very pleasant stay during the Christmas markets and sightseeing, and that you appreciated our convenient location, clean rooms, and overall service.
A special thank you for mentioning Elisa — we are happy to hear she was able to assist you with your dinner reservation.
We would be pleased to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
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