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Public Reviews Score
88%

"Very satisfied"

Based on 31,158 reviews across 11 portals
:
By Elena Klimovtsova
Leisure travelers
40-49 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

Очень понравился отель, вежливый, отзывчивый персонал, прекрасные завтраки. Чудесная атмосфера отеля! С удовольствием остановилась бы там снова. август 2014 год, Россия, Брянск.

By Jarz
Leisure travelers
50-59 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

Das Preis-Leistungsverhältnis passt. Höfliches Personal, ausgezeichnete Ausstattung, reichhaltiges Angebot.

No Public Name
Leisure travelers
50-59 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

5 Sterne. Hat uns sehr gut gefallen, keinerlei Kritikpunkte, gerne wieder.

By Daniele Caretti
Business
50-59 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

very satisfied from this very beautiful hotel

By Nemes Sandor et Franek Maria
Leisure travelers
50-59 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

A recommander, même mon épouse à profite des facilités aquatique

By Johannes Grill
Leisure travelers
30-39 years
Reviewed: 12 years ago (31/08/2014)
Date of experience: 08/2014

Tolles Hotel in guter Lage. Frühstück top. Sehr sauber!

No Public Name
Leisure travelers
50-59 years
Reviewed: 12 years ago (30/08/2014)
Date of experience: 08/2014

Nous avons apprécié le professionnalisme du personnel, la décoration très réussie de l'ensemble de l'établissement ainsi que la propreté de notre chambre et des espaces communs de l'hôtel. Notre seul regret est de ne pas avoir pu tester l'espace bien-être par manque de temps.

No Public Name
Leisure travelers
50-59 years
Reviewed: 12 years ago (29/08/2014)
Date of experience: 08/2014

We were very surprise.First of all the services of hotel staff were excellent.

No Public Name
Leisure travelers
40-49 years
Reviewed: 12 years ago (28/08/2014)
Date of experience: 08/2014

Consiglio di soggiornare in questo Hotel.

No Public Name
Leisure travelers
20-29 years
Reviewed: 12 years ago (28/08/2014)
Date of experience: 08/2014

At the check in, the receptionist put a blockage on my credit card. The value of the blockage was higher than the total cost of our stay. I think this was unnecessary, inappropriate and rude. Why don't we pay just at the check-out.
PLUS, at the check out the receptionist didn't give me a receipt related to the removal of the blockage. She said that it will automatically do the removal... It was clearly a movement to check the room (to check if there's something used or broken... but she didn't say it. just told me that she did the removal of blockage)... I really felt uncomfortable. But the rest was really good about the hotel...

Dear Guest,
Firstly thank you very much for your feedback, although it contains some criticism as well. Regarding credit card blocking I would like to inform you, the pre-authorisation of credit card at check-in is an international practise. It is not a payment, the hotel blocks the estimated costs of the stay, incuded some extra charges. I'm very sorry if it caused some mistrust in you. I'm happy that the rest of your stay was really good. Best regards, Peter Pavletits Front Office Manager
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