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Public Reviews Score
88%

"Very satisfied"

Based on 31,193 reviews across 11 portals
:
No Public Name
Leisure travelers
20-29 years
Reviewed: 13 years ago (04/12/2013)
Date of experience: 07/2013

I had a pleasant stay at the hotel. The location was good and the service at the hotel as well. The swimming pool on the roof is definitely a bonus ! Breakfast is very varied and the restaurant is also worth a visit. Only downside was that the rooms were rather small.

Dear Guest,
Thank you for your nice words about the staff, wellness and breakfast. Regarding room size I would like to inform you, for a little surcharge we have bigger (deluxe) rooms as well. Thank you again for stay! Best regards, Peter Pavletits, Front Office Manager
By Wolfgang Mohl
Leisure travelers
40-49 years
Reviewed: 13 years ago (03/12/2013)
Date of experience: 11/2013

Wir hatten einen sehr schönen Aufenthalt in Ihrem Hotel. Das historische Bad-Ambiente im Eingangsbereich und die Klaviermusik habe ich auch sehr genossen.

Danke schön Herr Mohl, wir warten Sie zurück. Mit freundlichen Grüssen, Peter Pavletits, Front Office Manager
No Public Name
Business
40-49 years
Reviewed: 13 years ago (03/12/2013)
Date of experience: 11/2013

Muy buena la estancia. Hotel en buena localización

No Public Name
Leisure travelers
20-29 years
Reviewed: 13 years ago (03/12/2013)
Date of experience: 11/2013

We enjoyed our stay and the service was excellent, although there were a few unpleasant incidents throughout our vacation:

1. When we approached the reception in order to let the staff know that the minibar in our room isn't working, the receptionist was being quite rude by telling us that we shouldn't use the minibar as a refrigerator, although this wasn't our intention.

2. Despite not using the minibar during our stay, when we checked-out, we were surprised to learn that we had used the minibar and will be charged for it. The receptionist acknowledged the mistake, but the experience was still unpleasant.

Dear Guest, Thank you very much for your high scores although you have some compaints as well. I do apologize for the stance of reception. We will check the minibar of your room as well. Thank you again, best regards, Peter Pavletits, Front Office Manager
By evrard
Leisure travelers
50-59 years
Reviewed: 13 years ago (03/12/2013)
Date of experience: 11/2013

Très bon accueil David à la réception et Najat au petit déjeuner. Renseignements et réservations taxi. Un grand merci à tout le personnel. ON REVIENDRA AVEC PLAISIR

No Public Name
Business
50-59 years
Reviewed: 13 years ago (02/12/2013)
Date of experience: 11/2013

perfect hotel, good position, very good breakfast.

Dear Guest, Thank you for your short but general review! Best regards, Peter Pavletits, Front Office Manager
By Anna e Guglielmo da Roma
Leisure travelers
30-39 years
Reviewed: 13 years ago (02/12/2013)
Date of experience: 11/2013

Pulito, comodo, colazione fantastica. In 10 minuti a piedi si raggiungono i posti nevralgici della città. Vicinissimo alla metro.

No Public Name
Leisure travelers
40-49 years
Reviewed: 13 years ago (02/12/2013)
Date of experience: 11/2013

We've been a guest at the hotel in the end of November. In general we had a great time ! much more then we've expected ! all the service top of the line !
Only one thing was a bit problematic , we had our flight on 00:00 & the price that was asked for staying a bit longer was way too much . beside that , the hotel was super ! & we would surely recommend it to our friend & colleges.
Kind regards ,

Dear Guest, Firstly thank you for your feedback and for your high scores. Regarding late check-out fee I would like to inform you, we have a fix charge for that, since some of our room rates are confident, so we can't use a certain percentage of it. On the other side I'am very happy, that you have so much enjoyed your stay with us. Best regards, Peter Pavletits, Front Office Manager
By avi
Leisure travelers
30-39 years
Reviewed: 13 years ago (02/12/2013)
Date of experience: 11/2013

very nice hotel, thanks for the room upgrade it was fun :)

Dear Guest, good to read, that you have enjoyed your upgrade room. I hope you will give us a chance to repeat it. Best regards, Peter Pavletits, Front Office Manager
No Public Name
Business
20-29 years
Reviewed: 13 years ago (02/12/2013)
Date of experience: 11/2013

The hotel is very good. The staff is perfect.

Dear Guest, thank you for your short but all-in review! Best regards, Peter Pavletits, Front Office Magager
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