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ügyfél elégedettségi index
84%

"nagyon jó"

alapuló a 4,262 megtekintéseken ami a 19 portálokon található
:
anonymous
Család
40-49 évek
Értékelve: 4 napja (16/04/2019)
A tapasztalat időpontja: 04/2019

Price-quality ratio is very bad, not worthy at this price.

Dear Guest,

Thank you for taking the time to share your comment of your recent stay with us at Cosmo City Hotel.

I am sorry for the inconveniences you experienced during your stay. Your feedback is really important for us because it helps us to improve our service.

Also many thanks for your remarks regarding the breakfast. We will share your words with the right executives.

We do hope that we will have the chance to welcome you back.

Best regards,

Peter Wentzel - Front Office Manager
Helyszín

60 %

Parking problem, entrance is not convenient

Szolgáltatás

60 %
Szoba

60 %
Tisztaság

100 %
Ár

20 %
anonymous
Ismerősök
50-59 évek
Értékelve: 6 napja (14/04/2019)
A tapasztalat időpontja: 04/2019

Für eine Städtereise optimal, wenn man nicht die Zimner 201, 301 oder 401 bekommt. Darin habe ich mich sehr sehr unwohl gefühlt. Auf meine Bitte ein anderes Zimmer zu bekommen wurde nur zögerlich eingegangen und letztendlich wurde nichts ermöglicht .

Dear Guest,

Thank you for choosing our hotel and taking time to share your comment of your stay.

Our aim is to keep and improve our services in a high basis standard with the help of the feedbacks arriving from our guests, that is why your comment is important for us.
I am deeply sorry that the room was not what you expected. Our colleges would have provided to you the new room but after your request we did not meet with you. However from other point of view your room has a window only for fresh air, but has no view, which many of our guests prefer because of its qiuetness.
Your honest comment regarding the breakfast is highly appreciated and will be forwarded to the manager of the restaurant.

We still do hope that we will have the chance to welcome you back soon.

Best regards,

Peter Wentzel - Front Office Manager
Helyszín

100 %

Kurze Wege zur Innenstadt und Sehenswürdigkeiten

Reggeli

80 %
Szolgáltatás

80 %

Freundliches Personal

Szoba

40 %

Zweckmäßig, allerdings das von mir genutzte Zimmer durch Sichtfolie am Fenster sehr dunkel evtl auch durch ein gegenüberliegende Gebäude. Es bestand keine Sicht nach draußen. Fenster konnte man nur kippen , nicht ganz öffnen. Man bekam fast Platzangst. Kosmetikspiegel fehlte, Lüftung funktionierte nicht, mäßige Beleuchtung im Badezimmer

Tisztaság

60 %

Der Teppichboden war sehr schmutzig, fleckig und müsste dringend gesäubert oder sogar ausgetauscht werden.

Ár

80 %

Alles vorhanden, was man bei einer Kurzreise braucht

Barbara
Család
40-49 évek
Értékelve: 1 hete (11/04/2019)
A tapasztalat időpontja: 04/2019

Ottimo, personale molto gentile e disponibile

Dear Guest,

Thank you so much for sharing your lovely review about your recent stay in the Cosmo City Hotel.
We greatly appreciate your kind words regarding our great location, always friendly staff members and about our great and clean room.
It is always motivating for us to read such satisfied comments as yours.
We are looking forward to host you again in our beautiful city.

With all the best wishes from Budapest,

Peter Wentzel - Front Office Manager
Helyszín

100 %

Grande gentilezza da parte del personale, camere limitate ma pulite. Posizione ottima.

Szolgáltatás

100 %

Disponibilita'

Szoba

80 %
Tisztaság

80 %

Camere pulite

Ár

80 %

Posizione ottima

Morten
Pár
30-39 évek
Értékelve: 1 hete (10/04/2019)
A tapasztalat időpontja: 04/2019

Nice hotel that i would stay at again, if i got another room with a better bed :)

Dear Guest,

Thank you for taking the time to share your comment of your recent stay with us.
I am sorry to hear that you have not met your expectations with the bed in you room.
Our aim is to keep and improve our services in a high basis standard that is why your feedback is really important and helps us a lot to improve our services.

We do hope that we will have the chance to welcome you back soon.

Best regards,

Peter Wentzel - Front Office Manager
Helyszín

60 %

Some light on the outside at the entrance

Reggeli

80 %

You had a bit of everything!

Szolgáltatás

80 %
Szoba

60 %

The room was good, but the bed was exceptionally bad. We sadly didn't get a good nights sleep, because it was so hard and it felt like springs almost came through at some spots.

Tisztaság

80 %
Ár

80 %
anonymous
Ismerősök
50-59 évek
Értékelve: 1 hete (10/04/2019)
A tapasztalat időpontja: 04/2019

Budapest is a very nice city and we had a super wether. Sorry to say that the Cosmo hotel was not so good as we hoped.

Dear Guest,

Thank you for taking the time to share your comment of your recent stay with us.

I am sorry to hear that your stay in our hotel have not met your expectations.

Please kindly note that Cosmo City Hotel is a 3 star hotel and offers the appropriate in-room equipments, the standards accordingly.

Glad to hear that you still were satisfied with our beutiful city.

We do hope that we will have the chance to welcome you back soon.

Best regards,

Peter Wentzel - Front Office Manager
Helyszín

100 %
Reggeli

40 %
Szolgáltatás

60 %
Szoba

60 %
Tisztaság

60 %
Ár

60 %
anonymous
Üzleti célból utazók
20-29 évek
Értékelve: 2 hete (09/04/2019)
A tapasztalat időpontja: 04/2019

Nice stay. Great location. Friendly and very helpful staff.

Dear Guest,,

Thank you for taking the time to share your review of your recent stay.

Our team greatly appreciates your positive comments regarding the location our room and personal service.

We all hope you will honor us with another visit anytime you may be in Budapest.

Warm regards,

Peter Wentzel - Front Office Manager
Reggeli

80 %
Helyszín

80 %
Szolgáltatás

80 %
Szoba

60 %
Tisztaság

60 %
Ár

60 %
Schär E.
Pár
70-79 évek
Értékelve: 2 hete (08/04/2019)
A tapasztalat időpontja: 04/2019

Wir können dieses Hotel weiter empfelen.

Dear Guest,

Thank you very much for you stay in our Hotel.
We greatly appreciate your kind words.
Your recommendations are appreciated.
We are looking forward to welcome you back hopefully in the not far future.

All the best wishes from all of us.

Peter Wentzel - Front Office Manager
Helyszín

100 %
Reggeli

60 %
Szolgáltatás

80 %
Szoba

80 %
Tisztaság

80 %
Ár

100 %
anonymous
Pár
50-59 évek
Értékelve: 2 hete (07/04/2019)
A tapasztalat időpontja: 03/2019

Mycket bra. Centralt

Dear Guest,

Thank you so much for choosing our hotel and taking time to post your lovely feedback of your stay with us.

We greatly appreciate your gracious comments. Delighted to read that you were satisfied with our Hotel.
We are looking forward to welcome you back hopefully in the not far future.

All the best wishes from all of us.

Peter Wentzel - Front Office Manager
Reggeli

80 %
Helyszín

100 %
Szolgáltatás

100 %
Szoba

80 %
Tisztaság

80 %
Ár

100 %
Tonia
Pár
30-39 évek
Értékelve: 2 hete (06/04/2019)
A tapasztalat időpontja: 04/2019

Very nice experience

Dear Guest,

Thank you very much for taking the time to share your impressions about your stay at Cosmo City Hotel.
We greatly appreciate your kind words regarding our central location and service.
Your honest comment regarding the breakfast is highly appreciated it will be forward to our Management of the Restaurant.
We are looking forward to welcome you back hopefully in the not far future.

All the best wishes from all of us.

Peter Wentzel - Front Office Manager
Helyszín

100 %
Reggeli

40 %

more variety.

Szolgáltatás

100 %
Szoba

100 %
Tisztaság

80 %
Ár

100 %
Worldlywise-me
Ismerősök
60-69 évek
Értékelve: 2 hete (06/04/2019)
A tapasztalat időpontja: 03/2019

Breakfast was a bit of a letdown really. Only one member of staff who could not cope. Cutlery, glassware and crockery ran out on two mornings. Only one toaster for the whole number of guests. Food was not kept 'topped-up' hence people waiting for basic breakfast items. You need more staff and you need to keep everything full and hot. Insufficient seating when all the guests turn up at the same time so you may have to wait for a seat. Having said this the breakfast was adequate for a simple start to the day. Coffee machine/ coffee was good but again only one so you have to que sometimes behind 3 to 4 people.

Dear Guest,

Thank you so much for taking the time to post such a thoughtful review of your stay at Cosmo City Hotel.
Our team greatly appreciates your positive comments regarding our location.

Your remarks about the breakfast are highly valued and help us a lot to improve our sevice, therefore they will be forwarded to the restaurant manager.

We are looking forward to host you again soon in our beautiful city.

Best regards,

Peter Wentzel - Front Office Manager
Helyszín

100 %
Szolgáltatás

80 %

Reception staff extremely helpful.

Szoba

60 %

A strong shower. Ours was just a trickle. Not good.

Tisztaság

80 %

Towels changed daily. Room and bathroom clean

Ár

80 %

Good price for the location.

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