Dorint Airport-Hotel Zürich hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 9,210 reviews across 10 portals
:
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 05/2024

Guest has not commented on review

Dear Guest,

Thank you for taking the time to leave us a review.

We appreciate your feedback and are delighted that you enjoyed your stay and the service provided. It was a great pleasure to have you as our guest.

We wish you all the best and hope to see you again at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
30-39 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Dear Guest,

Thank you for taking the time to leave us a review.

Your detailed feedback helps us to review and improve our service. We regret that our service did not meet your expectations. Please be assured that we take your valuable comments very seriously. We hope to provide you with a better service in the future.

We wish you all the best and look forward to welcoming you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
20-29 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Normal

Dear Guest,

Thank you for taking the time to leave us a review.

Your detailed feedback helps us to review and improve our service. We would like to apologize for the inconvenience caused by your arrival. Please be assured that we take your valuable comments very seriously. We hope to provide you with a better service in the future.

We wish you all the best and look forward to welcoming you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
40-49 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Buon soggiorno.

Gentile ospite,

La ringraziamo per aver trovato il tempo di lasciarci una recensione.

Apprezziamo il suo feedback e siamo lieti che abbia apprezzato il suo soggiorno e il servizio ricevuto nel nostro hotel.
Siamo costantemente impegnati a rivedere e migliorare la qualità del nostro servizio. Non esitate a inviarci i vostri commenti e suggerimenti direttamente a mona.bischof(at)dorint.com, in modo da rendere il vostro soggiorno ancora più piacevole in futuro.

Vi auguriamo ogni bene e speriamo di vedervi presto al Dorint Airport-Hotel di Zurigo.

Cordiali saluti

Mona Bischof
Dorint - Hotel Aeroporto - Zurigo
No Public Name
Business
40-49 years
Reviewed: 1 year ago (16/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Dear Guest,

Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay with us.

Your detailed feedback helps us to continuously review and improve our service quality.

We wish you all the best and hope to see you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
30-39 years
Reviewed: 1 year ago (15/06/2024)
Date of experience: 06/2024

Ok, mehr nicht. Zimmer nicht sauber, Teppichboden nicht gesaugt und Kaffeetassen und Ablage der Kapseln sehr schmutzig.

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu hinterlassen.

Ihr detailliertes Feedback hilft uns dabei unseren Service zu überprüfen und zu verbessern. Im Namen des gesamten Teams möchten wir uns für die mangelnde Sauberkeit entschuldigen. Bitte seien Sie versichert, dass wir Ihre wertvollen Hinweise sehr ernst nehmen. Wir hoffen Sie in Zukunft von unserem Service überzeugen zu können.

Wir wünschen Ihnen alles Gute und würden uns freuen, Sie ganz bald erneut im Dorint Airport-Hotel Zürich herzlich willkommen zu heißen.

Mit freundlichen Grüssen

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Family
40-49 years
Reviewed: 1 year ago (13/06/2024)
Date of experience: 06/2024

Beside rude front deal staff everything was fine. Please look into it as it’s very important for the hospitality business

Dear Guest,

Thank you for taking the time to leave us a review.

Your detailed feedback helps us to review and improve our service. We regret that you had to wait a short time for your room and that we could not satisfy you with our service.

We strongly reject any allegations of racism. As a company, we value diversity and this is reflected in our workforce. We promote a culture of inclusion and respect and oppose all forms of racism, discrimination and exclusion.

We wish you all the best and look forward to welcoming you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (13/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Dear Guest,

Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay with us.

Your detailed feedback helps us to continuously review and improve our service quality.

We wish you all the best and hope to see you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
60-69 years
Reviewed: 1 year ago (13/06/2024)
Date of experience: 06/2024

Die exotischen Gäste die sie beherbergen sind in Bezug auf die in Europa gelebte Hygiene sowie ein am Frühstücksbuffet erwartetes Benehmen eine Zumutung weshalb man eine Beherbergung vermeiden beziehungsweise davon abraten muss

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben uns eine Bewertung zu hinterlassen.

Ihr detailliertes Feedback hilft uns, unseren Service zu überprüfen und zu verbessern. Das Wohlbefinden unserer Gäste liegt uns am Herzen und wir bedauern, dass Sie Ihren Aufenthalt und Ihr Frühstück bei uns nicht in vollen Zügen genießen konnten.
Wir sind ein Hotel mit internationalen Gästen und bemühen uns, auf die individuellen Bedürfnisse unserer Gäste einzugehen und ihre kulturellen Hintergründe und Ansichten zu berücksichtigen. Wir legen großen Wert auf die Einhaltung der Hygienevorschriften und einen respektvollen Umgang. Wir bedauern es, wenn unsere Maßnahmen für Sie nicht ausreichend waren. Seien Sie versichert, dass wir Ihre Hinweise sehr ernst nehmen und in Zukunft berücksichtigen werden.

Wir wünschen Ihnen alles Gute und würden uns freuen, Sie ganz bald erneut im Dorint Airport-Hotel Zürich herzlich willkommen zu heißen.

Mit freundlichen Grüssen

Mona Bischof
Dorint · Airport Hotel · Zürich
No Public Name
Business
40-49 years
Reviewed: 1 year ago (12/06/2024)
Date of experience: 06/2024

The hotel deteriorates. Front desk staff is trying their best, but sometimes queues are huge. Also, a policy to remove door chains is weird and unacceptable! All hotels have it. I prefer to lock my room from inside when i'm in and Dorint does not have this opportunity.

Dear Guest,

Thank you for taking the time to leave us a review.

Your detailed feedback helps us to review and improve our service. The well-being of our guests is important to us and we regret that you did not feel safe enough to enjoy your stay without the door chain.

We wish you all the best and look forward to welcoming you again soon at the Dorint Airport-Hotel Zurich.

Kind regards

Mona Bischof
Dorint · Airport Hotel · Zürich
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