Dorint Airport-Hotel Zürich hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,524 reviews across 9 portals
:
No Public Name
Couple
70-79 years
Reviewed: 5 days ago (04/02/2026)
Date of experience: 02/2026

Hervorheben möchten wir den Receptionisten welcher sehr freundlich und hilfsbereit in allen Belangen war!!!
Sehr wertvoll für einen Betrieb an der Front👍

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so ausführlich und positiv zu bewerten.

Es freut uns ausserordentlich zu lesen, dass Ihnen insbesondere die Freundlichkeit und Hilfsbereitschaft unseres Rezeptionsteams in positiver Erinnerung geblieben sind. Solche Rückmeldungen sind für uns eine grosse Anerkennung und bestärken unser Team darin, täglich diesen hohen Servicegedanken zu leben.

Ihr ausgezeichnetes Feedback zur Lage unseres Hauses, der Ausstattung und Sauberkeit der Zimmer sowie zum Preis-Leistungs-Verhältnis wissen wir ebenfalls sehr zu schätzen. Die Bereitschaft, unser Haus weiterzuempfehlen, ist für uns eine besondere Motivation.

Wir danken Ihnen nochmals herzlich für Ihre wertschätzenden Worte und würden uns freuen, Sie bei einer nächsten Gelegenheit erneut bei uns begrüssen zu dürfen.

Freundliche Grüsse
Björn Achstaller
General Manager
By Rosaleen Lawlor
Alone
50-59 years
Reviewed: 6 days ago (03/02/2026)
Date of experience: 01/2026

Fantastic. Reception staff were great. I borrowed an adaptor for my room

Dear Gust

Thank you so much for taking the time to review your stay with us so thoroughly and positively.

We are delighted to hear that you found your stay fantastic and especially appreciated the friendliness of our reception team. Your praise is a valuable recognition for our entire team and motivates us to continue giving our best for our guests every day.

We are extremely pleased that you were able to benefit from a room upgrade and that your comfortable, impeccably clean room and its amenities met your expectations. Your positive feedback regarding the location and service reinforces our commitment to providing outstanding quality.

Thank you again for your trust and kind words. We would be delighted to welcome you back again on a future occasion.

Best regards,
Björn Achstaller
General Manager
By Jessica M
Couple
30-39 years
Reviewed: 6 days ago (03/02/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Guest

Thank you so much for taking the time to give us such a positive review of your stay.

We are delighted that you were completely satisfied with all aspects of your stay and gave us top marks for location, room amenities, cleanliness, service, and value for money. Your excellent feedback is a great motivation for our entire team and confirms our daily commitment to guest satisfaction.

We sincerely thank you for your trust and hope to welcome you back again soon.

Sincerely,
Björn Achstaller
General Manager
No Public Name
Alone
50-59 years
Reviewed: 1 week ago (31/01/2026)
Date of experience: 01/2026

Alles sehr gut und komme wieder

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten.

Es freut uns ausserordentlich zu hören, dass Sie in sämtlichen Bereichen – von der Lage und Ausstattung des Zimmers über Sauberkeit und Service bis hin zum Preis-Leistungs-Verhältnis – vollkommen zufrieden waren. Ihre Rückmeldung und die Bereitschaft, uns weiterzuempfehlen sowie erneut bei uns zu Gast zu sein, sind für unser gesamtes Team eine schöne Bestätigung unserer täglichen Arbeit.

Wir danken Ihnen herzlich für Ihr Vertrauen und freuen uns schon jetzt darauf, Sie bei Ihrem nächsten Besuch wieder willkommen zu heissen.

Freundliche Grüsse
Björn Achstaller
General Manager
No Public Name
Business
40-49 years
Reviewed: 1 week ago (30/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Guest

Thank you very much for taking the time to send us your review.

We are delighted to hear that you were satisfied with the location, service, and cleanliness of our hotel. We also greatly appreciate your feedback on the room amenities and value for money, as your feedback helps us to continuously improve our offerings.

We wish you all the best and hope to welcome you back again soon.

Sincerely,

Björn Achstaller
General Manager
No Public Name
Couple
50-59 years
Reviewed: 2 weeks ago (28/01/2026)
Date of experience: 01/2026

Mise à part histoire de la pomme c'était très bien , bien situé, personnel accueillant et sympathique je recommande

Dear Guest

Thank you very much for taking the time to share your impressions with us.

We are delighted that you highlighted our central location and the friendliness and helpfulness of our team as particularly positive aspects. It means a great deal to us that you would recommend us despite the minor inconveniences.

Unfortunately, you found a piece of fruit that had already been bitten into in the cupboard. We apologize for this and thank you for bringing it to our attention. Your feedback helps us to review our room cleaning procedures even more carefully to prevent this from happening again.

We also thank you for your other feedback regarding the amenities, cleanliness, and value for money. We take your comments very seriously in order to continuously adapt our service to meet the expectations of our guests.

We hope you will choose our hotel again for your next trip so that we can demonstrate our continued improvement.

Sincerely,
Björn Achstaller
General Manager
By Anna
Business
30-39 years
Reviewed: 2 weeks ago (26/01/2026)
Date of experience: 01/2026

Really bad experience, I got a room with two single beds instead one queen bed as was booked, the train noise did let me sleep all nights and my request to change the room has been declined.

Dear Guest

Thank you for taking the time to share your experience so openly during your stay with us.

We are very sorry to hear that you did not receive the room with a queen bed that you booked and were instead accommodated in a double room with two mattresses, and that a room change was not possible because we were fully booked. We also regret that the noise from passing trains disturbed your sleep and that we were unable to accommodate your request for a room change. We understand your impression and disappointment, and this gives us important reason to review our procedures.

We take your feedback regarding room comfort, service, and value for money very seriously. Your honest feedback shows us the areas where we need to make targeted improvements to ensure a more pleasant stay for our guests.

Thank you again for your openness, and we wish you all the best for your future travels.

Sincerely,
Björn Achstaller
General Manager
No Public Name
Couple
30-39 years
Reviewed: 2 weeks ago (25/01/2026)
Date of experience: 01/2026

Very friendly and professional impression of the reception personal, welcoming and smiling. The women on the bar also very friendly.

Dear Guest

Thank you so much for taking the time to review your stay with us so comprehensively and positively.

We are delighted to read that you found our reception team friendly, professional, and welcoming, and that you particularly appreciated the warm and attentive atmosphere at the bar. Your praise is a valuable recognition for our entire team and motivates us to continue consistently delivering on our high standards of service.

Your excellent ratings in all categories, such as location, room amenities, cleanliness, service, and value for money, confirm our daily commitment to guest satisfaction.

We thank you very much for your trust and hope to welcome you back as our guest again soon.

Sincerely,

Björn Achstaller
General Manager
No Public Name
Business
60-69 years
Reviewed: 2 weeks ago (25/01/2026)
Date of experience: 01/2026

Very good

Dear Guest

Thank you so much for taking the time to review your stay with us so positively.

We are delighted that you were so satisfied overall and gave us top marks, especially for the location, cleanliness, service, and value for money. Your praise for the amenities and functionality of your room, as well as its cleanliness, is also a valuable recognition of our daily work for our entire team.

Your positive feedback and your willingness to recommend us mean a great deal to us and motivate us to maintain our high standards of service for our guests.

We sincerely thank you for your trust and hope to welcome you back again soon.

Sincerely,

Björn Achstaller
General Manager
By Zimmi
Family
40-49 years
Reviewed: 2 weeks ago (24/01/2026)
Date of experience: 01/2026

Sehr freundlicher Empfang und hilfsbereites Reception Team.
Besonders bedanken möchten wir uns bei Abde, der sich viel Zeit genommen hat und uns tolle Empfehlungen für die Stadt Zürich gegeben hat – passend für unsere ganze Familie. Zudem hat er sogar Reservationen für uns organisiert.
Wir haben uns sehr gut betreut gefühlt.
Gerne wieder.

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so ausführlich und positiv zu bewerten.

Es freut uns ausserordentlich zu lesen, dass Sie sich durch den freundlichen Empfang und die Hilfsbereitschaft unseres Reception Teams bestens aufgehoben gefühlt haben. Besonders schön ist es, dass Sie die Unterstützung sowie die Empfehlungen für Ihren Familienaufenthalt in Zürich hervorheben – es erfüllt uns mit Stolz, wenn wir aktiv zu einem gelungenen Aufenthalt beitragen können und unser Team dazu beiträgt, Ihren Besuch individuell zu bereichern.

Ihr Lob für die Lage unseres Hauses, die Ausstattung und Sauberkeit der Zimmer sowie das Preis-Leistungs-Verhältnis schätzen wir sehr. Die Bereitschaft, uns weiterzuempfehlen, ist die schönste Anerkennung für unser gesamtes Team.

Wir hoffen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüssen zu dürfen.

Beste Grüsse
Björn Achstaller
General Manager
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