Dorint Airport-Hotel Zürich hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,730 reviews across 9 portals
:
No Public Name
Couple
50-59 years
Reviewed: 5 weeks ago (27/03/2026)
Date of experience: 03/2026

Geruch im Hotel nicht sehr angenehm; ansonsten hat alles gepasst! Sehr zu empfehlen ist die Nähe zum Flughafen!

Sehr geehrter Gast

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu bewerten. Wir schätzen Ihre offenen Worte und freuen uns, dass Sie die Nähe zum Flughafen sowie die Qualität unserer Ausstattung und Pflegeprodukte positiv hervorheben. Es ist schön zu hören, dass Sie mit Sauberkeit und Service weitgehend zufrieden waren.

Ihre Hinweise zum Geruch im Hotel und zum Verdacht auf Milben nehmen wir sehr ernst. Wir werden dies sorgfältig prüfen, um unseren Gästen in allen Bereichen ein angenehmes Erlebnis zu bieten. Auch Ihr Wunsch bezüglich des Flughafen-Shuttles ist für uns wertvoll.

Für Ihre Weiterempfehlung und die konstruktive Rückmeldung danken wir Ihnen herzlich.

Herzliche Grüsse
Björn Achstaller
General Manager
By Catherine Hofer
Business
40-49 years
Reviewed: 5 weeks ago (26/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten und Ihre Erfahrungen mit uns zu teilen.

Es freut uns sehr, dass Sie insbesondere mit der Lage, der Ausstattung und der Sauberkeit Ihres Zimmers zufrieden waren und unser Preis-Leistungs-Verhältnis positiv eingeschätzt haben. Ihre Bewertung hilft uns, unsere Stärken wie auch Verbesserungspotenziale besser zu erkennen.

Wir bedauern, dass Sie die von Ihnen gewünschte Rechnung per E-Mail noch nicht erhalten haben, obwohl Sie diesen Wunsch bereits beim Check-in geäussert hatten. Für diese Verzögerung möchten wir uns ausdrücklich entschuldigen. Wir werden Ihnen die Rechnung schnellstmöglich zustellen. Ihr Hinweis ist für uns sehr wichtig und wir nehmen Ihre Rückmeldung zum Anlass, unsere Abläufe diesbezüglich zu überprüfen.

Wir danken Ihnen nochmals für Ihr wertvolles Feedback und hoffen, Sie bei einer nächsten Gelegenheit erneut bei uns begrüssen zu dürfen.

Herzliche Grüsse
Björn Achstaller
General Manager
By Colatrella
Family
60-69 years
Reviewed: 6 weeks ago (24/03/2026)
Date of experience: 03/2026

Only issue was the free shuttle to the hotel. Got in late and struggled finding the shuttle pick up area etc. Had to call the hotel to get the correct directions. Fee for return was expensive, suggest an Uber instead.

Dear Guest

Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with the cleanliness, amenities, and comfort of your room. We also greatly appreciate your positive assessment of the value for money.

We regret that you experienced problems with the shuttle service upon your arrival and that the return transfer to the airport was unsatisfactory. Your feedback regarding potential improvements to our transfer services is very important to us, and we thank you for your honest feedback.

We hope to welcome you back again soon.

Sincerely,
Björn Achstaller
General Manager
By Ji Soo Kim
Alone
30-39 years
Reviewed: 6 weeks ago (24/03/2026)
Date of experience: 03/2026

Dorint Airport-Hotel Zurich is one of my favorite hotels in Europe! I want to recommend this hotel to others :)

Dear Guest

Thank you so much for taking the time to review your stay with us so positively and for including our hotel among your favorites in Europe. Your recommendation fills us with great joy and is a valuable recognition for our entire team.

It is wonderful to hear that you particularly praised the cleanliness, the service, and the rooms, and that you felt completely at ease. We also greatly appreciate your kind words about the location, functionality, and value for money. Your valuable feedback shows us that we are on the right track to providing our guests with a pleasant experience.

We sincerely thank you for your trust and hope to welcome you back again soon.

Sincerely,

Björn Achstaller
General Manager
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (22/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung zukommen zu lassen.

Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt und insbesondere mit unserem Service, der Sauberkeit sowie dem Preis-Leistungs-Verhältnis zufrieden waren.
Auch zu hören, dass die Lage und die Ausstattung Ihres Zimmers Ihren Erwartungen entsprochen haben, ist für uns eine wertvolle Rückmeldung.

Wir schätzen Ihr positives Feedback und hoffen, Sie bei einer nächsten Gelegenheit erneut bei uns begrüssen zu dürfen.

Herzliche Grüsse
Björn Achstaller
General Manager
By Atti-La
Couple
50-59 years
Reviewed: 6 weeks ago (22/03/2026)
Date of experience: 03/2026

It was just for one nicht to catch a train in the morning. The check-in manager was very helpful answering our questions about the shuttle service.( It is free to go from the airport to the hotel, but costs 6 chf per person to go back). Since it was our first stay he offered us free drinks at the bar. Nice touch! We were too tired to go to the bar in the evening, but got two cappuccinos to-go in the morning and free croissants. Very kind!

Dear Guest

Thank you so much for taking the time to write such a detailed review of your stay with us.

We are delighted that you particularly appreciated the helpfulness of our reception team and the information provided about the shuttle service. It's also wonderful to hear that you enjoyed the complimentary drinks and croissants, which helped you start your day off right.

At the same time, we take your feedback regarding the room amenities, especially the carpeting and the associated challenges for allergy sufferers, very seriously. Your input is invaluable and provides us with important suggestions for future improvements.

Thank you again for your honest feedback, and we hope to welcome you back again soon.

Sincerely,

Björn Achstaller
General Manager
No Public Name
Alone
50-59 years
Reviewed: 6 weeks ago (22/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Guest

Thank you so much for taking the time to review your stay with us so positively.

We are delighted that you were completely satisfied with all aspects of your visit – from the location and the room to the amenities, cleanliness, service, and value for money. Your excellent review is a valuable confirmation and motivation for our entire team.

It's wonderful to know that we were able to meet your expectations. We thank you for your trust and hope to welcome you back again in the future.

Sincerely,

Björn Achstaller
General Manager
By Geo
Couple
40-49 years
Reviewed: 6 weeks ago (21/03/2026)
Date of experience: 03/2026

The reception team was super friendly and easygoing. They created a relaxed vibe from the moment I arrived. The bar has a really warm and inviting atmosphere.

Dear Guest

Thank you so much for taking the time to review your stay with us so thoroughly and positively.

We are delighted to hear that you felt welcome from the very beginning thanks to the friendliness of our reception team and the pleasantly relaxed atmosphere. Your praise is wonderful confirmation for our entire team of our efforts to provide our guests with a thoroughly enjoyable experience.

We also greatly appreciate your positive comments about the atmosphere in our bar, as well as the excellent ratings for location, rooms, cleanliness, service, and value for money. Your feedback motivates us to continue to passionately ensure the well-being of our guests.

Thank you for your trust, and we hope to welcome you back again soon.

Sincerely,
Björn Achstaller
General Manager
By Nathan
Business
40-49 years
Reviewed: 6 weeks ago (21/03/2026)
Date of experience: 03/2026

Overall, the team delivered excellent service, and I truly appreciated the warm hospitality.
I had a great experience with the reception team during my stay. Everyone was welcoming, attentive, and genuinely helpful, which made the whole visit feel smooth and pleasant.
A special mention goes to the gentleman who checked me out. He was extremely polite, efficient, and professional. His friendly attitude and clear communication left a very positive final impression.

Dear Guest

Thank you so much for taking the time to review your stay with us so thoroughly and positively.

We are delighted that you found our welcome and the service from our team to be so warm, attentive, and helpful. We greatly appreciate your personal praise for the final assistance provided by our colleague at check-out. Your feedback encourages our entire team to focus on providing courteous and professional service every day.

We are also very pleased with your excellent ratings in all areas – from the location and cleanliness to the peace and quiet and the amenities of your room. Your appreciative feedback is a great motivation for us.

Thank you very much for your trust, and we hope to welcome you back again on your next stay.

Sincerely,
Björn Achstaller
General Manager
By Alexandre Serex
Alone
40-49 years
Reviewed: 6 weeks ago (20/03/2026)
Date of experience: 03/2026

Parfaite, j'ai même fait un poste instagram en vous mentionnant.

Dear Guest

Thank you so much for taking the time to share your positive impressions with us.

We are delighted that your stay was such a success and that you particularly appreciated the easy access from the airport, the amenities and cleanliness of your room, as well as our service and value for money. The fact that you even mentioned us on Instagram is a special compliment for our entire team – thank you so much!

Your excellent feedback is a great motivation for us to continue giving our all for the well-being of our guests. It's wonderful to know that we were able to meet your expectations in every respect.

We hope to welcome you back again soon and wish you all the best until then.

Sincerely,
Björn Achstaller
General Manager
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