Dorint Airport-Hotel Zürich hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,645 reviews across 9 portals
:
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Great

Dear Guest,

thank you very much for the positive feedback regarding your last stay with us. It was a great pleasure to have you staying in our hotel.

We are very happy to hear that you enjoyed your stay and our service provided.

I wish you all the best and hope that we will be able to welcome you at the Dorint Airport-Hotel Zürich again very soon.

Kind regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Family
60-69 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 07/2023

The hotel is perfect for a quick overnight stay as it's so close to ZRH, but the food was the real weak point. Dinner was so expensive that we ended up ordering Uber Eats from McDonalds! And although we had the breakfast buffet, approx US$30/pp was way overpriced for the offerings. We should have ordered from Uber Eats again, we concluded. Also, the hotel shuttle to the airport was CHF5/pp, which was about the same price as an Uber for 2 people. No reason to use it.

Dear Guest

Thank you for choosing our hotel for your recent overnight stay and for sharing your feedback with us. We genuinely appreciate your time in providing us with valuable insights to improve our services.

We're delighted to hear that our convenient location in close proximity to ZRH was well-suited for your quick overnight visit. However, we deeply regret to learn that your dining experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused.

Our team is committed to delivering exceptional culinary experiences, and we understand that the cost of our dinner options did not align with your expectations. We constantly review our menu pricing to ensure it is competitive with the local market and reflective of the quality of our products. Your feedback will certainly be considered during our future evaluations.

Regarding the shuttle service, we apologize for any confusion or inconvenience you experienced. We are continually assessing our transportation options to offer the most convenient and cost-effective solutions for our guests.

We will take your feedback into account to make necessary adjustments.

Once again, we extend our heartfelt apologies for any shortcomings you encountered. Your feedback is essential to us as it helps us enhance our services and deliver an even better experience for our guests in the future.

Should your travels bring you back to the area, we hope you will consider staying with us again, giving us an opportunity to showcase the improvements we've made based on your feedback.

Thank you for being our guest, and we wish you safe and pleasant journeys ahead.

Freundliche Grüsse/ Best regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Family
50-59 years
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Mala.

Sehr geehrter Gast,

Ich schätze es sehr, dass Sie sich die Zeit genommen haben, uns Ihre gesammelten Eindrücke anlässlich Ihres Aufenthaltes wiederzugeben.

Es ist sehr wichtig für uns, von Ihnen aus „erster Hand“ zu erfahren, welche Punkte wir optimieren können.

Bitte seien Sie versichert, dass wir Ihre wertvollen Hinweise sehr ernst nehmen und im Detail mit unseren Mitarbeiterinnen und Mitarbeitern besprechen werden.

Ich wünsche Ihnen alles Gute und ich würde mich freuen, wenn Sie uns noch einmal die Chance geben, Sie von unseren hohen Servicestandards zu überzeugen.

Mit freundlichen Grüssen

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (03/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Sehr geehrter Gast,

Ich schätze es sehr, dass Sie sich die Zeit genommen haben, uns Ihre gesammelten Eindrücke anlässlich Ihres Aufenthaltes wiederzugeben.

Es ist sehr wichtig für uns, von Ihnen aus „erster Hand“ zu erfahren, welche Punkte wir optimieren können.

Bitte seien Sie versichert, dass wir Ihre wertvollen Hinweise sehr ernst nehmen und im Detail mit unseren Mitarbeiterinnen und Mitarbeitern besprechen werden.

Ich wünsche Ihnen alles Gute und ich würde mich freuen, wenn Sie uns noch einmal die Chance geben, Sie von unseren hohen Servicestandards zu überzeugen.

Mit freundlichen Grüssen

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Family
40-49 years
Reviewed: 3 years ago (02/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Dear Guest,

thank you very much for the positive feedback regarding your last stay with us. It was a great pleasure to have you staying with us.

We are very happy to hear that you enjoyed your stay and our service provided.

Furthermore, we thank you for showing us small details that would have made your stay even more enjoyable and therefore providing us with an opportunity to improve our service even more.

I wish you all the best and hope that we will be able to welcome you at the Dorint Airport-Hotel Zürich very soon.

Kind regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 3 years ago (02/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Dear Guest,

Thank you very much, for taking your time by providing us with your impressions of your last stay with us.

It is very important to us, to receive the points we can improve, directly from you, our guest.

Please be assured, that we take these improvements very seriously and will discuss them with our teams in detail.

I wish you all the best and hope that you will give us another chance to prove to you our high service standards.

Kind regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (01/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Dear Guest,

thank you very much for the positive feedback regarding your last stay with us. It was a great pleasure to have you staying in our hotel.

We are very happy to hear that you enjoyed your stay and our service provided.

I wish you all the best and hope that we will be able to welcome you at the Dorint Airport-Hotel Zürich again very soon.

Kind regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 3 years ago (30/06/2023)
Date of experience: 06/2023

Perfect for CSL Vifor in Zurich Airport. Very convenient.

Dear Guest,

thank you very much for the positive feedback regarding your last stay with us. It was a great pleasure to have you staying in our hotel.

We are very happy to hear that you enjoyed your stay and our service provided.

I wish you all the best and hope that we will be able to welcome you at the Dorint Airport-Hotel Zürich again very soon.

Kind regards,

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (28/06/2023)
Date of experience: 06/2023

Guest has not commented on review

Sehr geehrter Gast,

vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut mich sehr, dass wir Sie bei uns willkommen heissen und umsorgen durften.

Über Ihre guten Bewertungen unseres Hauses und unseres Service haben wir uns sehr gefreut. Gerne habe ich sie an meine Kollegen weitergegeben. Es war ihnen, ebenso wie mir, eine Freude zu hören, dass Sie sich bei uns wohl gefühlt haben.

Bitte lassen Sie mich an Info.Zuerich@dorint.com wissen, ob es etwas gibt, damit wir Ihren nächsten Aufenthalt noch einzigartiger machen können.

Ich wünsche Ihnen alles Gute und ich würde mich freuen, Sie ganz bald erneut im Dorint Airport-Hotel Zürich herzlich willkommen zu heißen.

Mit freundlichen Grüssen

Dimitris Nikolaidis
Rooms Division Manager
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (28/06/2023)
Date of experience: 06/2023

Guest has not commented on review

Sehr geehrter Gast,

vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut mich sehr, dass wir Sie bei uns willkommen heissen und umsorgen durften.

Über Ihre guten Bewertungen unseres Hauses und unseres Service haben wir uns sehr gefreut. Gerne habe ich sie an meine Kollegen weitergegeben. Es war ihnen, ebenso wie mir, eine Freude zu hören, dass Sie sich bei uns wohl gefühlt haben.

Ich wünsche Ihnen alles Gute und ich würde mich freuen, Sie ganz bald erneut im Dorint Airport-Hotel Zürich herzlich willkommen zu heißen.

Mit freundlichen Grüssen

Dimitris Nikolaidis
Rooms Division Manager
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