No Public Name
Family
20-29 years
Reviewed:
4 days ago
(17/10/2025)
Date of experience:
10/2025
By Noa Ben Meir
Family
20-29 years
Reviewed:
1 week ago
(14/10/2025)
Date of experience:
10/2025
No Public Name
Family
50-59 years
Reviewed:
1 week ago
(14/10/2025)
Date of experience:
10/2025
Guest has not commented on review
By Alexander Schäfer
Business
50-59 years
Reviewed:
1 week ago
(13/10/2025)
Date of experience:
10/2025
By Katharine Brechbuehler
Couple
70-79 years
Reviewed:
1 week ago
(11/10/2025)
Date of experience:
10/2025
No Public Name
Alone
30-39 years
Reviewed:
2 weeks ago
(09/10/2025)
Date of experience:
10/2025
No Public Name
Couple
60-69 years
Reviewed:
2 weeks ago
(09/10/2025)
Date of experience:
10/2025
No Public Name
Couple
60-69 years
Reviewed:
2 weeks ago
(09/10/2025)
Date of experience:
09/2025
No Public Name
Couple
40-49 years
Reviewed:
2 weeks ago
(06/10/2025)
Date of experience:
10/2025
Guest has not commented on review
By Thiaw
Business
30-39 years
Reviewed:
2 weeks ago
(06/10/2025)
Date of experience:
10/2025
Our overall experience at the hotel was very positive. The room was tidy and comfortable, and the hotel staff at the reception handled check-in and check-out very smoothly and courteously. We truly appreciated the hospitality and cleanliness throughout our stay.
However, one incident left us disappointed. There were no sugar packets in our room, so I went to the coffee machine near the reception to take a couple. Unfortunately, the bar attendant (a bald-headed man on Tuesday morning) behaved quite rudely, questioning me unnecessarily and objecting to me taking just two sugar packets. As guests of the hotel, this kind of behavior felt uncalled for and unacceptable.
Apart from this incident, everything else about our stay was excellent. I hope the management can address this issue so that future guests continue to have the pleasant experience your hotel is known for.
Your detailed feedback on your stay is very important to us – thank you for taking the time to share your impressions with us.
We are pleased to read that you found the cleanliness and comfort of your room, as well as the smooth service provided by our reception team, particularly positive. We are happy to pass on your praise for the hospitality and overall service to the entire team – such feedback motivates us and is a valuable acknowledgement of our daily efforts.
At the same time, we deeply regret that your stay was marred by the situation at the bar you described. The fact that you felt unwelcome and unfriendly in your interactions with our staff is not in line with our service principles. We take your comments very seriously and will vigorously address the incident internally and provide awareness and training to our staff.
Our goal is to ensure respectful and helpful interactions for all guests.
Thank you again for your detailed feedback. We hope you still have fond memories of your stay and would be delighted to welcome you back.
Best regards,
Björn Achstaller
General Manager