Dorint Am Nürburgring Hocheifel

Alles war sehr schön.

Excelente habitación, limpieza, ubicación e instalaciones de parking. Pero lo más destacado es la calidad del desayuno, que es sobresaliente.

Excellent. We really enjoyed staying with you. All the staff were very polite, helpful and cheerful. Our room was very comfortable and clean. Breakfast was excellent, everything you could ever want, all very fresh. Restaurant also very nice - the burger, the steak and Adenauer pan all delicious and good value. We will definitely stay again on our next trip to the Ring.

Muy bien en general, hemos desayunado bien, el servicio súper amable y lo mejor de todo es desde luego la ubicación.

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Sehr sauber , seriöses Hotel ,Personal ist sehr freundlich und auf Zack , Wartezeiten bei Bestellungen sind meistens kurz

Good - until we tried to checkout at 5.30am and the young man on reception became very rude , to the point he took his Badge off and told us to F off !

Dear Sir/Madam,
After travelling through Europe with a group of close friends over a 10-day period, visiting several countries along the way, our trip concluded with a stay at your hotel so we could spend some time around the Nürburgring before returning home to the UK.
Unfortunately, our experience during checkout put a real damper on what had otherwise been an amazing holiday. I feel this was largely due to the behaviour and attitude of one member of your reception staff in particular.
Firstly, I would like to say that the staff in your bar and restaurant areas were excellent — friendly, attentive, welcoming, and genuinely interested in speaking with us about our trip. They were a credit to your hotel.
However, the experience at reception on checkout was the complete opposite.
When we approached reception to check out and validate our parking passes, some members of our group were told they could not check out because, according to reception, their rooms had not been paid for. This was despite the fact that over £800 was in credited against the booking on one of the rooms.
I had checked out without any mention of this and had parked my car in front of reception I returned to the desk with booking references and proof of payment confirmations as I had organised the whole trip and paid for all Hotels, but the receptionist refused to even look at the paperwork. He repeatedly stated that he would not validate the parking or allow the cars to leave until a manager attended and payment was made.
We calmly explained that the situation was straightforward and that the credit on the one room / booking more than covered the outstanding rooms and was just an error re money allocated by the Hotel. Again, we showed him the documentation, but he still refused to review it.
At this point, we explained that we were on a tight schedule as we needed to travel back to the UK and catch our Eurotunnel crossing. Despite this, the receptionist became increasingly aggressive, throwing paperwork around the desk and speaking to us in a very confrontational manner.
I pointed out that the issue appeared to stem from a misunderstanding on reception’s side and that an apology for the way we were being treated would have been appreciated. Instead, his attitude worsened further.
When I asked for his name so I could raise the matter formally, he removed his name badge and refused to identify himself. He also refused to provide the manager’s details. Eventually, after continued requests, he briefly displayed his badge again, allowing us to take a photo of it and of him so that we could report the incident properly.
The level of aggression, lack of professionalism, refusal to review clear evidence, and use of inappropriate language was completely unacceptable (verbally told to F**ck *ff)— especially for a hotel of your standard. It was honestly shocking to be treated in such a manner at the end of what had otherwise been a fantastic trip.
I am very disappointed to have to write this complaint, but I believe it is important that management are made aware of the conduct of a staff member representing the front desk of your hotel. His behaviour reflected extremely poorly on your establishment and, in my opinion, he is not suited to a customer-facing role unless significant improvements are made.
I will also send over the photograph of his name badge (Ayman Harrach) separately for your reference.
Thank you for taking the time to read this, and I hope this matter will be addressed appropriately.
Kind regards,

Sehr gut.

Sehr gutes Hotel mit sehr freundlichen Personal, Sauber und toller Lage am Nürburgring bei Start und Ziel. Für Motorsportfreunde alleine wegen der Lage und Einrichtung eine super Unterkunft. Wir hatten eine Konferenz und auch dies war von der Räumlichkeit und dem Service sehr gut