Dorint Am Nürburgring Hocheifel hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 5,408 reviews
:
No Public Name
Family
50-59 years
Reviewed: 2 weeks ago (29/05/2026)
Date of experience: 05/2026

Sehr gut

Lieber Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Dorint Am Nürburgring zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie insbesondere die moderne, saubere und großzügige Gestaltung Ihres Zimmers sowie die hervorragende Lage unseres Hauses schätzen, vor allem im Hinblick auf die fußläufige Erreichbarkeit des Fahrerlagers für Ihre Veranstaltung. Ihr positives Feedback zu Sauberkeit und Service ist für unser gesamtes Team eine wertvolle Bestätigung unseres täglichen Engagements.

Ihre hervorragende Gesamtbewertung und die hohe Weiterempfehlungsbereitschaft bedeuten uns viel. Vielen Dank für Ihr Vertrauen und Ihre durchweg positive Rückmeldung.
By Hans-Georg Jellin
Alone
60-69 years
Reviewed: 2 weeks ago (29/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Sehr geehrter Hans-Georg Jellin,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Dorint Am Nürburgring so ausführlich zu bewerten und Ihre Erfahrungen mit uns zu teilen.

Es freut uns sehr, dass Sie insbesondere mit der Sauberkeit, dem Service sowie der hervorragenden Lage und dem einmaligen Ausblick auf die Grand Prix Strecke rundum zufrieden waren. Ihr Lob für den kurzen Weg ins Fahrerlager und die Begeisterung für unser Team schätzen wir als besondere Anerkennung unseres täglichen Engagements.

Ihre Hinweise zur fehlenden Klimatisierung und den teilweise defekten Beleuchtungselementen nehmen wir aufmerksam zur Kenntnis. Auch die vorübergehende Beeinträchtigung des Fernsehempfangs und die Möglichkeiten zur Wiedergutmachung sind für uns wichtige Anhaltspunkte, um Ihnen und allen Gästen ein möglichst angenehmes Erlebnis zu bieten.

Vielen Dank für Ihr Vertrauen, Ihre hohe Weiterempfehlungsbereitschaft und Ihr differenziertes Feedback.
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (28/05/2026)
Date of experience: 05/2026

Alles war sehr schön.

Lieber Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Dorint Am Nürburgring so positiv zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie mit allen Aspekten Ihres Aufenthalts – von der Zimmerausstattung und der Funktionalität über die hervorragende Lage und Sauberkeit bis hin zu unserem Service – rundum zufrieden waren. Ihre uneingeschränkte Bereitschaft, unser Haus weiterzuempfehlen, ist für das gesamte Team eine wertvolle Anerkennung unseres Engagements.

Vielen Dank für Ihr Vertrauen und Ihr durchweg positives Feedback.
By Juan Manuel
Friends
40-49 years
Reviewed: 3 weeks ago (28/05/2026)
Date of experience: 05/2026

Excelente habitación, limpieza, ubicación e instalaciones de parking. Pero lo más destacado es la calidad del desayuno, que es sobresaliente.

Dear Juan Manuel,

Thank you very much for your detailed and extremely positive review.

We are delighted to hear that you were completely satisfied with your room, the cleanliness, the location, and the parking facilities. We are particularly pleased with your high praise for our breakfast, which you remembered fondly for its quality and variety.

We have taken note of your feedback regarding the reception team. Your suggestion that a friendlier approach at reception could further improve the first impression is very valuable to us. We will gladly discuss this feedback with the team.

Thank you again for your stay, and we hope to welcome you back again soon.
By Barry Hetherington
Family
50-59 years
Reviewed: 3 weeks ago (27/05/2026)
Date of experience: 05/2026

Excellent. We really enjoyed staying with you. All the staff were very polite, helpful and cheerful. Our room was very comfortable and clean. Breakfast was excellent, everything you could ever want, all very fresh. Restaurant also very nice - the burger, the steak and Adenauer pan all delicious and good value. We will definitely stay again on our next trip to the Ring.

Dear Barry Hetherington,

Thank you so much for taking the time to review your stay with us in such detail and share your impressions.

We are delighted that you felt completely at ease and that our team impressed you with their friendliness, helpfulness, and positive attitude. Your kind words are a valuable recognition of our daily commitment to ensuring a pleasant stay.

We are particularly pleased that you highlighted the cleanliness and comfort of your room, as well as the varied and fresh breakfast selection. Your feedback on the restaurant, especially regarding the dishes you ordered, is a wonderful compliment and confirms our culinary concept.

We thank you for your perfect score in all areas and for your willingness to recommend our hotel. Your wish to visit us again on your next trip to the Nürburgring is a special motivation for our entire team to continue maintaining our high standard of service.
No Public Name
Couple
30-39 years
Reviewed: 3 weeks ago (26/05/2026)
Date of experience: 05/2026

Muy bien en general, hemos desayunado bien, el servicio súper amable y lo mejor de todo es desde luego la ubicación.

Dear Guest,

Thank you very much for your extremely positive feedback regarding your stay at our hotel.

We are delighted to hear that you particularly enjoyed our breakfast, the friendly service of our team, and above all, the hotel's unique location. Such appreciation continually motivates us to ensure our guests have a pleasant stay.

We have carefully read your comments regarding the room amenities. The lack of a smart TV and the limited connectivity for external devices can be a concern for families with children. Your feedback provides us with valuable insights into how we can further tailor our offerings to the needs of our guests.

We also take your comments regarding the value for money and your expectations for a four-star hotel very seriously and will forward them internally to continuously work towards improvement.

We hope you enjoyed your stay with us overall and would be pleased to welcome you back again in the future.
No Public Name
Couple
40-49 years
Reviewed: 3 weeks ago (26/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Lieber Gast,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Dorint Am Nürburgring zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie insbesondere mit Ihrem Zimmer, der Sauberkeit und dem Service rundum zufrieden waren. Ihre positiven Rückmeldungen zur Funktionalität der Ausstattung und zur Lage unseres Hauses motivieren unser Team und bestätigen unser Engagement.

Ihre hohe Bereitschaft, unser Haus weiterzuempfehlen, wissen wir sehr zu schätzen. Vielen Dank für Ihr Vertrauen und Ihr differenziertes Feedback.
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (26/05/2026)
Date of experience: 05/2026

Sehr sauber , seriöses Hotel ,Personal ist sehr freundlich und auf Zack , Wartezeiten bei Bestellungen sind meistens kurz

Lieber Gast,

vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.

Es freut uns sehr zu hören, dass Sie unseren hohen Sauberkeitsstandard sowie den freundlichen und effizienten Service unseres Teams wertschätzen. Rückmeldungen wie Ihre sind für uns eine große Motivation.

Ihren Hinweis bezüglich des Fernsehers und der Duschwand im Zimmer nehmen wir sehr ernst und danken Ihnen für diesen Hinweis. Wir wissen es zu schätzen, dass Sie uns auf Verbesserungsmöglichkeiten aufmerksam machen.

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
By Mr Lewis
Friends
40-49 years
Reviewed: 3 weeks ago (26/05/2026)
Date of experience: 05/2026

Good - until we tried to checkout at 5.30am and the young man on reception became very rude , to the point he took his Badge off and told us to F off !

Dear Mr. Lewis,

Thank you for taking the time to review your stay at our hotel.

We are pleased that you were satisfied with the room, the cleanliness, and the hotel's location, and that you highlighted these aspects of your visit positively.

We are therefore deeply sorry that you had such a negative experience at check-out. We take your feedback regarding the early morning reception staff very seriously and would like to sincerely apologize for this inconvenience and the impression you received from our team.

Your feedback helps us to further improve our service for our guests. We hope you will give us another opportunity to impress you with our hotel in the future.

Thank you

Kind regards
Heike Schumacher
No Public Name
Friends
50-59 years
Reviewed: 3 weeks ago (26/05/2026)
Date of experience: 05/2026

Dear Sir/Madam,
After travelling through Europe with a group of close friends over a 10-day period, visiting several countries along the way, our trip concluded with a stay at your hotel so we could spend some time around the Nürburgring before returning home to the UK.
Unfortunately, our experience during checkout put a real damper on what had otherwise been an amazing holiday. I feel this was largely due to the behaviour and attitude of one member of your reception staff in particular.
Firstly, I would like to say that the staff in your bar and restaurant areas were excellent — friendly, attentive, welcoming, and genuinely interested in speaking with us about our trip. They were a credit to your hotel.
However, the experience at reception on checkout was the complete opposite.
When we approached reception to check out and validate our parking passes, some members of our group were told they could not check out because, according to reception, their rooms had not been paid for. This was despite the fact that over £800 was in credited against the booking on one of the rooms.
I had checked out without any mention of this and had parked my car in front of reception I returned to the desk with booking references and proof of payment confirmations as I had organised the whole trip and paid for all Hotels, but the receptionist refused to even look at the paperwork. He repeatedly stated that he would not validate the parking or allow the cars to leave until a manager attended and payment was made.
We calmly explained that the situation was straightforward and that the credit on the one room / booking more than covered the outstanding rooms and was just an error re money allocated by the Hotel. Again, we showed him the documentation, but he still refused to review it.
At this point, we explained that we were on a tight schedule as we needed to travel back to the UK and catch our Eurotunnel crossing. Despite this, the receptionist became increasingly aggressive, throwing paperwork around the desk and speaking to us in a very confrontational manner.
I pointed out that the issue appeared to stem from a misunderstanding on reception’s side and that an apology for the way we were being treated would have been appreciated. Instead, his attitude worsened further.
When I asked for his name so I could raise the matter formally, he removed his name badge and refused to identify himself. He also refused to provide the manager’s details. Eventually, after continued requests, he briefly displayed his badge again, allowing us to take a photo of it and of him so that we could report the incident properly.
The level of aggression, lack of professionalism, refusal to review clear evidence, and use of inappropriate language was completely unacceptable (verbally told to F**ck *ff)— especially for a hotel of your standard. It was honestly shocking to be treated in such a manner at the end of what had otherwise been a fantastic trip.
I am very disappointed to have to write this complaint, but I believe it is important that management are made aware of the conduct of a staff member representing the front desk of your hotel. His behaviour reflected extremely poorly on your establishment and, in my opinion, he is not suited to a customer-facing role unless significant improvements are made.
I will also send over the photograph of his name badge (Ayman Harrach) separately for your reference.
Thank you for taking the time to read this, and I hope this matter will be addressed appropriately.
Kind regards,

Dear Guest,

Thank you for taking the time to describe your stay at our hotel in such detail and to share your experiences with us.

We are delighted to read that you were extremely satisfied with the cleanliness, the location, and especially the service in our bar and restaurant areas during your stay. We greatly appreciate your praise for the team there, their friendliness, and their warm hospitality, and we see it as a great recognition of our daily efforts.

However, we are very sorry to learn that your overall positive experience was significantly marred by the check-out process. The incidents you described and the way you were treated at reception in no way meet our standards for professional, respectful, and solution-oriented service. It is completely incomprehensible and unacceptable to us that your legitimate concerns were not taken seriously and that your documents were not checked, especially in a situation where time was of the essence for your onward journey.

Furthermore, we deeply regret that you had to experience such inappropriate communication. The tone, behavior, and refusal to provide information you described are not in line with our understanding of hospitality. We therefore expressly thank you for your openness and for sharing your experience transparently. Your feedback helps us to systematically address shortcomings and implement measures for improvement.

Please be assured that we take your concerns very seriously and will use this as an opportunity to critically review internal processes as well as the behavior and service standards of our team.

We will discuss this with our Front Office Manager and initiate appropriate measures.

Once this has been completed, we will contact you via a separate email.

We hope you can accept our appreciation for your positive feedback and our apologies for the behavior you experienced at reception. Your impressions will be incorporated into our further development efforts to offer future guests the standard of hospitality they rightfully expect.

Thank you and best regards,

Heike Schumacher
Director
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