Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,826 reviews
:
No Public Name
Alone
30-39 years
Reviewed: 4 days ago (17/09/2026)
Date of experience: 09/2026

Alles bestens, Basel Card super

No Public Name
Couple
70-79 years
Reviewed: 5 days ago (16/09/2026)
Date of experience: 09/2026

Nette Einrichtung

No Public Name
Alone
50-59 years
Reviewed: 6 days ago (15/09/2026)
Date of experience: 09/2026

Guest has not commented on review

No Public Name
Couple
30-39 years
Reviewed: 1 week ago (14/09/2026)
Date of experience: 09/2026

Guest has not commented on review

No Public Name
Business
50-59 years
Reviewed: 1 week ago (14/09/2026)
Date of experience: 09/2026

Top

No Public Name
Business
50-59 years
Reviewed: 1 week ago (14/09/2026)
Date of experience: 09/2026

Guest has not commented on review

No Public Name
Business
50-59 years
Reviewed: 1 week ago (11/09/2026)
Date of experience: 09/2026

Really good; staff is amazing. I love this hotel.

No Public Name
Couple
70-79 years
Reviewed: 2 weeks ago (07/09/2026)
Date of experience: 09/2026

Very good. Excellent receptionists, who speak multi linguistically and who ensure a stress free stay.

Dear Family Lusted

Thank you very much for your wonderful review and for your kind recommendation.

We are delighted to hear that you enjoyed your stay and appreciated our multilingual reception team, who strive to make every guest's experience as smooth and stress-free as possible.

A special thank you as well for recognizing Beatrice. We are truly pleased to hear that she made such a positive impression during your breakfast visits and that she remembered you from your previous stay. Your comments about her helpfulness, attentiveness, and enthusiastic personality are greatly appreciated. We have shared your feedback with Beatrice and our team, as it is always rewarding to receive such recognition for exceptional service.

While we are unable to discuss specific internal personnel matters, please be assured that your praise will be formally acknowledged and celebrated within our team. Team members like Beatrice play an important role in creating memorable guest experiences, and we are fortunate to have her with us.

We very much look forward to welcoming you back on your next visit.

Kind regards
Robert Wiesner
General Manager
No Public Name
Friends
50-59 years
Reviewed: 2 weeks ago (07/09/2026)
Date of experience: 09/2026

Sehr freundliches Personlal, alles ok

Liebe Claudia
Vielen Dank für Ihre hervorragende Bewertung und Ihr positives Feedback.

Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal zufrieden waren und Ihren Aufenthalt genießen konnten.

Vielen Dank auch für den Hinweis bezüglich der leeren Bodylotion in Ihrem Zimmer. Wir entschuldigen uns für dieses Versehen und werden unser Housekeeping-Team entsprechend informieren, damit die Annehmlichkeiten künftig noch sorgfältiger kontrolliert werden.

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Robert Wiesner
General Manager
No Public Name
Business
40-49 years
Reviewed: 2 weeks ago (07/09/2026)
Date of experience: 09/2026

I used the gym. It was good but please put a mirror in there.

Dear Guest

Thank you for your excellent rating and for taking the time to share your feedback.

We are pleased to hear that you enjoyed our gym facilities. Thank you also for your suggestion regarding a mirror in the gym. Guest feedback is invaluable to us, and we will certainly take your recommendation into consideration as we continue to improve our facilities and enhance the overall guest experience.

We hope to welcome you back again soon.

Kind regards
Robert Wiesner
General Manager
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