Logo de l'établissement Dorint An der Messe Basel (CH)hotel logo
Notre indice de satisfaction client
85%

"Excellent"

Basé sur 595 avis
De Anonyme
Professionnel
50-59 ans
il y a 4 jour(s) (27/06/2016)

I am a client at Dorint Hotel Basel for more then 10 years. The unprofessional behavior of employee Ali (bar tender) was totally unacceptable. I am going to look for another hotel in Basel

Dear valued guest,
Thank you for commenting on your stay with us. As already discussed on the phone we deeply regret your dissatisfaction after more than ten years of staying with us.
We were surprised by your comments, since our bar employee had so far received top feedback for his friendliness and attentiveness He and our front desk staff present this specific evening adjure that he had to switch from the tennis broadcast to the European football championship match at the request of other guests. Our bar promotes this championship to be shown on big screen television, therefore he had no other choice but to switch the channel. We fully understand your disappointment.
We as well ask for your understanding about our employee’s request to drink the take away coffee from an outside coffee shop not within the service area. On one hand the hotel bar is a business unit of our hotel, on the other hand consuming food and beverages from the outside is prohibited by law for hygenical reasons.
A manager on duty can be reached 24 hours a day on seven days a week. At this specific time our chef de service was the manager on duty, the perfect contact person, as she is responsible for the bar service and the supervisor of our bar employee. She was on property at that time and would have been happy to take care of your complaint.
Please be ensured that we do our utmost best to satisfy our guests. We hope to still keep you as our loyal guests after more than ten years and we look forward to welcoming you during your next stay with us. In closing, we do thank you very much for taking the time to write to us and remain at your disposal for any further queries that you have have.
Yours Sincerely,
Birgit Doll
General Manager
Chambre





4 / 5,0

The shower is to low for a tall person (1.92 m) like me

Localisation





4 / 5,0
Service





1 / 5,0

The service of bar tender Ali is terrible, he is rude and very unprofessional. I am shocked about this employee behavior and considering after staying >10 years at this Dorint Hotel to move to another hotel !

Propreté





4 / 5,0
Rapport qualité/prix





4 / 5,0
Bar





1 / 5,0

The service of bar tender Ali is terrible, he is rude and very unprofessional. I am shocked about this employee behavior and considering after staying >10 years at this Dorint Hotel to move to another hotel !

De Anonyme
Professionnel
40-49 ans
il y a une semaine (24/06/2016)

positive experience overall. efficient and good front desk service.

Dear guest,
Thank you for your kind feedback. We always work on our service to optimize the guest experience, your comments are very valuable to us.
We are looking forward to welcoming you back to our hotel soon.
Best regards,
Christian Gesslein
Assistant Executive Manager
Chambre





4 / 5,0
Localisation





5 / 5,0
Service





4 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





3 / 5,0
Bar





4 / 5,0
De Doris K.
Loisirs
70-79 ans
il y a 2 semaines (21/06/2016)

Hotel ist durchgehend renovierungsbedürftig und entspricht nicht mehr dem heutigen Standard. Preis-Leistungsverhältnis ist schlecht. Ich kenne andere Dorint-Hotels, mit denen ich sehr zufrieden war z.B. Seefeld oder früher Überfahrt am Tegernsee.

Sehr geehrter Gast,
vielen Dank für Ihre ehrlichen Worte. Wir freuen uns über konstruktive Kritik. Wir hoffen auf Ihr Verständnis dafür, dass wir als Schweizer Hotel ein anderes Kostengefüge haben als unsere Kollegen in Deutschland und Österreich, und gerade zu einer stark nachgefragten Zeit wie zur Art Basel, der weltgrössten Kunstemesse, müssen wir unsere Preise entsprechen anpassen.
Das von Ihnen bewohnte Zimmer ist im Jahr 2015 komplett renoviert worden, unsere öffentlichen Bereiche im Jahr 2013. Wir bedauern sehr, dass unsere neue Einrichtung nicht Ihren Geschmack trifft.
Wir hoffen, dass es uns bei Ihrem nächsten Aufenthalt gelingt, Sie von der Qualität unseres Hotels und unserer Dienstleistung zu überzeugen.
Herzliche Grüsse
Christian Gesslein
Stv. Direktor
Chambre





4 / 5,0
Localisation





3 / 5,0
Service





2 / 5,0
Propreté





3 / 5,0
Rapport qualité/prix





2 / 5,0
Petit-déjeuner





2 / 5,0
Bar





1 / 5,0
De Rietschel
Professionnel
60-69 ans
il y a 3 semaines (14/06/2016)

Perfektes Hotel, ruhiges Zimmer nach Hinten, Upgrade in Studio

Sehr geehrter Gast,
schön, dass es Ihnen so gut bei uns gefallen hat. Das gesamte Team freut sich, wenn wir Sie bald wieder bei uns willkommen heissen dürfen!
Herzliche Grüsse
Christian Gesslein
Stv. Direktor
Chambre





5 / 5,0
Localisation





5 / 5,0
Service





5 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





4 / 5,0
Petit-déjeuner





5 / 5,0
De Magnus N.
Professionnel
50-59 ans
il y a 3 semaines (14/06/2016)

A pleasant stay, nice and tidy rooms. Excellent breakfast with very good service. I used the training facilities that met my needs nicely. Less than 5 minutes walk to the Messe.

Dear valued guest,
it is a pleasure to receive such positive feedback. We are happy you have been our guest and to welcome you back again to one of our Dorint hotels.
All our best regards,
Christian Gesslein
Assistant Executive Manager
Chambre





5 / 5,0
Localisation





5 / 5,0

Only a verry short walk to the exhibition area.

Service





4 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





4 / 5,0
Petit-déjeuner





5 / 5,0
De Anonyme
Professionnel
50-59 ans
il y a 3 semaines (13/06/2016)

Sehr gut, Service war ausgezeichnet, auch wann es ein Defekt gab in meinem Zimmer.

Sehr geehrter Gast,
vielen Dank für Ihr Lob an unsere Mitarbeiter. Schön, dass Sie sich wohlgefühlt haben! Wir freuen uns, Ihnen mitteilen zu können, dass wir die Klimaanlagensteuerung in Ihrem Zimmer bereits ausgetauscht haben - wir freuen uns, wenn wir Sie bald wieder als Gast bei uns im Hause wissen.
Bis dahin viele herzliche Grüsse
Christian Gesslein
Stv. Direktor
Chambre





5 / 5,0
Localisation





4 / 5,0
Service





5 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





4 / 5,0
De Anonyme
Loisirs
40-49 ans
il y a 4 semaines (07/06/2016)

Hotel très correct. Personnel sympa et disponible.

Cher client,
je vous remercie pour la belle louange à ce sujet a plu nos employés très. Nous choisissons une date offres pour un nouveau café à nos invités de nouveau être en mesure d'offrir la même qualité de notre café bientôt. Nous espérons vous revoir bientôt heureux avec nous accueillons.
Jusque-là, beaucoup de salutations chaleureuses
Christian Gesslein
Directeur adjoint
Chambre





4 / 5,0
Localisation





4 / 5,0
Service





4 / 5,0
Propreté





4 / 5,0
Rapport qualité/prix





4 / 5,0
Bar





4 / 5,0
De Amrut D.
Professionnel
60-69 ans
il y a 4 semaines (07/06/2016)

Dear Friend: We thank you all for you had made our entire stay -with arrival of 31 may until departure of 04 June- except one minor point, very comfortable! We wish a little rule that you have which does not allow any adjustment/change once the Guest occupies the Room, should be made flexible! For example, while booking the room, we had asked for inclusion of Breakfast for all days of our stay. After having breakfast on 01 June, we observed certain constraints due to our diet habits, we had requested to cancel our breakfast from 02 June and thus sought compensation accordingly. Our request was turned down! The rules are made to accommodate our combined needs and hence should be made friendly! Else, we had no issue!

Dear valued guest,
We like to thank you for the time you took to respond to our questionnaire.
Thank you as well for the remarks regarding the flexibility of our reduced breakfast rate - we will discuss this and hope to find a solution good for all of us.
We are looking forward to welcoming you back to our hotel soon again.
All our best wishes,
Christian Gesslein
Assistant Executive Manager
Chambre





4 / 5,0
Localisation





4 / 5,0
Service





3 / 5,0
Propreté





4 / 5,0
Rapport qualité/prix





4 / 5,0
Petit-déjeuner





2 / 5,0
De Anonyme
Loisirs
70-79 ans
il y a 5 semaines (01/06/2016)

for the price good enough restaurant closing too early

Dear valued guest,
We like to say thank you for your positive feedback.
We will check if we can extend the opening hours of our restaurant and hope to be able to serve you later the evening when you are staying with us the next time.
Our very best regards,
Christian Gesslein
Assistant Executive Manager
Chambre





4 / 5,0
Localisation





4 / 5,0
Service





4 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





4 / 5,0
Petit-déjeuner





5 / 5,0
De Anonyme
Loisirs
40-49 ans
il y a 5 semaines (31/05/2016)

Wir waren von dem Service, der netten Küchenecke und der Espressomaschine sehr angetan

Sehr geehrter Gast,
wir möchten uns herzlich für diese positive Rückmeldung bedanken. Das gesamte Dorint-Team freut sich, dass es Ihnen so gut gefallen hat bei uns. Schön, wenn Sie uns wieder besuchen kommen!
Viele herzliche Grüsse
Christian Gesslein
Stv. Direktor
Chambre





5 / 5,0
Localisation





4 / 5,0
Service





5 / 5,0
Propreté





5 / 5,0
Rapport qualité/prix





5 / 5,0
Retour en haut de page CERTIFICAT Qu'est-ce que c'est ?