Dorint Hotel am Heumarkt Köln hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 9,300 reviews
:
No Public Name
Family
50-59 years
Reviewed: 2 years ago (28/06/2024)
Date of experience: 06/2024

Very friendly place. They assist in everything.. clean rooms and excellent service

Dear guest,
Thank you very much for your excellent review.
A 100% guest satisfaction rating is high praise for the entire team.
Please remain loyal to our hotel and visit us again at the next opportunity - we look forward to being your host.
Best regards from Cologne
Your Sandra Weinsheimer, Guest Relation & your #HotelHelden
No Public Name
Family
30-39 years
Reviewed: 2 years ago (27/06/2024)
Date of experience: 06/2024

The overall experience was bad because the room was full of dust everywhere.The furniture is very old with lots of old stains and the rug was also full of stains and it had holes.

Dear guest, thank you very much for taking the time to review your stay with us.
We are truly sorry that we were unable to meet your expectations. We are very sorry that you were not satisfied with the cleanliness of your room.
Therefore, we thank you very much for your constructive description. We have already spoken internally with the responsible employees in order to ensure quality and our own standards in the future.
I would therefore be delighted if you would choose us again for your next stay in Cologne and give us a second chance. Your Sandra Weinsheimer, Guest Relation & your #HotelHeroes
No Public Name
Alone
60-69 years
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

The hotel's reception staff gave a very good welcome. Before the day of departure, give advice on traveling to the train station to the airport. Help guide me with everything I need to know throughout my stay at the hotel. First class service .

Dear guest, thank you very much for taking the time to rate our hotel. We are very pleased that you felt comfortable and that you were satisfied with our services. We are happy to pass on your feedback to our #HotelHeroes. Praise is the best motivation for us all. We are already looking forward to your next visit to Cologne or another of our 60 hotels in Germany, Austria and Switzerland.
Best regards from the cathedral city
Your Sandra Weinsheimer, Guest Relation & the #HotelHelden
No Public Name
Family
30-39 years
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

I was satisfied about the staff,service reception,rooms and the view,cleanliness and the perfect location of it!!!

Dear Francu, thank you very much for taking the time to rate our hotel. We are very pleased that you felt comfortable and that you were satisfied with our services. We are happy to pass on your feedback to our #HotelHeroes. Praise is the best motivation for us all. We are already looking forward to your next visit to Cologne or another of our 60 hotels in Germany, Austria and Switzerland.
Best regards from the cathedral city
Your Sandra Weinsheimer, Guest Relation & the #HotelHelden
No Public Name
Business
40-49 years
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

The hotel and service is really good. The location too (near the city center and 2 tram stops from the Fair). You should improve your systems and include the possibility of registering the names of 2 guests sleeping in twin rooms, especially if they have different arriving dates.

Dear guest, thank you very much for your visit and your feedback on your stay. We are very pleased that you enjoyed your stay with us. We apologize that there was no second name on file. Our reservations team has been informed and will ensure that both names are entered in future. We look forward to your next visit.
Best regards from the cathedral city, your Sandra Weinsheimer, Guest Relation & your #HotelHelden
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

A really good hotel with much to recommend it but at a very high price.

Dear guest,
Thank you very much for staying at our hotel and taking the time to rate us. We are delighted that you enjoyed your stay with us so much.
Best regards from the cathedral city, your Sandra Weinsheimer, Guest Relation & the #HotelHelden
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Ambiente entsprach meinem Geschmack: Modern und wertig.

Lieber Barbara,
herzlichen Dank für Ihre hervorragende Bewertung.
Eine 96%ige Gastzufriedenheit bedeutet ein großes Lob für das gesamte Team.
Bitte bleiben Sie unserem Haus auch weiterhin treu und besuchen uns bei nächster Gelegenheit wieder - wir freuen uns, Ihr Gastgeber zu sein.
Herzliche Grüße aus Köln
Ihre Sandra Weinsheimer, Guest Relation & Ihre #HotelHelden
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Sehr angenehmes Hotel mit sehr guter Lage.

Lieber Gast,
vielen Dank, dass Sie Gast in unserem Haus waren und sich die Zeit genommen haben uns zu bewerten. Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat.
Herzliche Grüße aus der Domstadt, Ihre Sandra Weinsheimer, Guest Relation & die #HotelHelden
No Public Name
Family
50-59 years
Reviewed: 2 years ago (21/06/2024)
Date of experience: 06/2024

Top Lage undHotel aber zu stolzem Preis.

Lieber Gast,
vielen Dank, dass Sie Gast in unserem Haus waren und sich die Zeit genommen haben uns zu bewerten. Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat.
Herzliche Grüße aus der Domstadt, Ihre Sandra Weinsheimer, Guest Relation & die #HotelHelden
No Public Name
Family
60-69 years
Reviewed: 2 years ago (20/06/2024)
Date of experience: 06/2024

Lovely staff, great service. Top location.

Lieber Innes, vielen Dank, dass Sie sich die Zeit genommen haben unser Haus zu bewerten. Es freut uns sehr, dass Sie sich wohl gefühlt haben und Sie mit unseren Leistungen und unserem Service zufrieden waren. Gerne geben wir Ihr Feedback an unsere #HotelHelden weiter. Lob ist die beste Motivation für uns alle. Wir freuen uns schon jetzt auf Ihren nächsten Besuch in Köln oder in einem anderen unserer 60 Häuser in Deutschland, Österreich und der Schweiz.
Herzliche Grüße aus der Domstadt
Ihre Sandra Weinsheimer, Guest Relation & die #HotelHelden
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