Dorint Hotel am Heumarkt Köln hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 9,339 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (01/12/2022)
Date of experience: 11/2022

Goed en net hotel met een uitstekende ligging en ondergrondse parkeergarage.

Dear Snels Rudy, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.
We are looking forward to welcome you soon again!
With best regards
Dorint-Team Heumarkt
No Public Name
Family
60-69 years
Reviewed: 3 years ago (01/12/2022)
Date of experience: 11/2022

Very good would definitely return and suggest the hotel for friends and family to book

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.
We are looking forward to welcome you soon again!
With best regards
Dorint-Team Heumarkt
No Public Name
Family
60-69 years
Reviewed: 3 years ago (01/12/2022)
Date of experience: 11/2022

Sehr guter Eindruck, Personal hilfsbereit und immer freundlich.

Liebe Monika,

vielen Dank für die schöne Bewertung unseres Hauses und die positiven Anmerkungen zu unseren Mitarbeitern . Wir geben die Rückmeldungen gerne weiter. Lob ist die beste Motivation für uns alle. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

Herzliche Grüße aus der Domstadt, Ihr Dorint Team Heumarkt
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (01/12/2022)
Date of experience: 11/2022

Very pleasant stay, largely due to the location and the professionalism of the staff. Although we loved the King bed, it and the pillows were very soft(lacking support). The water temperature in the shower could not be regulated above luke warm, this was a minor inconvenience which we reported to reception when we left. The shower door did not close properly, as a result the bathroom floor tended to be very wet after use, for this reason in particular it was good to have daily cleaning service.

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.
We are looking forward to welcome you soon again!
With best regards
Dorint-Team Heumarkt
No Public Name
Business
50-59 years
Reviewed: 3 years ago (01/12/2022)
Date of experience: 11/2022

Sehr gutes Hotel, komme immer wieder gerne hin. Ein Schwimmbad würde das ganze nach oben abrunden.

Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns auf ein Wiedersehen. Herzliche Grüße aus dem Dorint am Heumarkt
No Public Name
Family
40-49 years
Reviewed: 3 years ago (30/11/2022)
Date of experience: 11/2022

Very Nice hotel, in the Center
Good service

Lieber Gast,
vielen Dank, dass Sie Gast in unserem Haus waren und sich die Zeit genommen haben uns zu bewerten. Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat. Auf ein Wiedersehen freuen wir uns. Herzliche Grüße aus der Domstadt, Ihr Dorint Team am Heumarkt
No Public Name
Business
60-69 years
Reviewed: 3 years ago (21/11/2022)
Date of experience: 11/2022

Fue muy mala ..Nos alojamos 4 noches con mi mujer por tener un congreso de ortodoncia .el dia sabado por noche estaba tomando con mi mujer una copa ,me levante para ir al bano, salgo del mismo camino unos metros y dos personas de seguridad me hablan en ingles senalando que mi pantalon estaba un poco mojado ,le explico brevemente que tengo un problema de contencion debido a mi edad , pero continuaron hablando de muy mala forma,al no tener un buen ingles les dije que esperen un minuto , llame a mi senora ,Despues de unos minutos ya acalorada la discucion y de muy mala forma gritandonos decian que no podiamos estar en la confiteria ni en el loby nos obligaron a subir a la habitacion que en caso que no lo hiciere llamarian a la policia,en ese momento ya habia 4 personas gritandonos y faltandonos el respeto.Ustedes deben tener las filmaciones ,yo tambien tengo los videos que tomamos como asi los nombres de estas personas irrespetuosas.espero tener unas buena explicacion y exelentes disculpas de lo contrario lo hare publico ....gcias

Dear Guest,
thank you for your review. Only with the feedback from our guests, we are able to improve our services.
We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you.
We would be delighted if you would give us a second chance, so that we can show you that we can do better.
Sincerely yours

Marko Markovic
General Manager
No Public Name
Business
50-59 years
Reviewed: 3 years ago (21/11/2022)
Date of experience: 11/2022

Excellent, except the breakfast was too expensive + my room was too fare from the elevator

Dear Guest,
thank you for your review.
We look forward to welcoming you soon again!
With best regards,
Marko Markovic
General Manager
No Public Name
Business
50-59 years
Reviewed: 3 years ago (21/11/2022)
Date of experience: 11/2022

Great service
The gym was amazing

Location was perfect

Dear Guest,
thank you for your review.
We look forward to welcoming you soon again!
With best regards,
Marko Markovic
General Manager
No Public Name
Business
40-49 years
Reviewed: 3 years ago (20/11/2022)
Date of experience: 11/2022

Toller Service und leckeres Frühstück , alles top

Lieber Gast,
vielen Dank für Ihre großartige Bewertung.
Wenn es uns gelungen ist, Sie von uns zu überzeugen und zu begeistern, dann macht uns das sehr Stolz und motiviert uns gleichzeitig, dieses Niveau kontinuierlich zu gewährleisten.
Ihr Lob gebe ich gerne an mein Team weiter.
Besuchen Sie uns doch bald mal wieder!
Viele herzliche Grüße aus dem Dorint Hotel am Heumarkt Köln Ihr Marko Markovic mit Team
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