Dorint Hotel am Heumarkt Köln hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 9,340 reviews
:
No Public Name
Business
50-59 years
Reviewed: 4 years ago (02/10/2022)
Date of experience: 09/2022

Very satisfied with my stay at Dorint Hotel - room was clean, comfortable bed, tea/coffee making facilities, polite and friendly staff, good conference facilities, great choice of food.

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.
We are looking forward to welcome you soon again!
With best regards
.
Mit freundlichen Grüßen / Kind regards
Marko Markovic
Regional Manager
No Public Name
Alone
50-59 years
Reviewed: 4 years ago (30/09/2022)
Date of experience: 09/2022

Excellent stay, the hotel location is perfect , close to everything within a walking distance. Clean and Comfortable room . The staff are very helpful .

Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne.
Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently.
We are looking forward to welcome you soon again!
With best regards

Mit freundlichen Grüßen / Kind regards
Marko Markovic
Regional Manager
No Public Name
Business
30-39 years
Reviewed: 4 years ago (30/09/2022)
Date of experience: 09/2022

Not accomodating
No Air Condition in rooms

Thank you for being our guest during your recent trip to Cologne and for the time you took to share your valued feedback with us. We are happy to see that you enjoyed your stay at our hotel. Unfortunately it seems that your stay did not completely meet your expectations and we are very sorry for that. The feedback you gave us is currently under review by our management and we would like to thank you for pointing out your concerns. Please accept our apologies for any inconvenience you might have experienced. We hope you enjoyed your visit to Cologne regardless and it would be our pleasure to welcome you back as our guest in the near future. Your Dorint Hotel am Heumarkt Team.
No Public Name
Business
50-59 years
Reviewed: 4 years ago (30/09/2022)
Date of experience: 09/2022

Völlig inakzeptable Hygieneverhältnisse in Zimmer und Bad bei stark überhöhtem Zimmerpreis. Teilweise sehr unfreundliches Personal, das nicht einmal deutsch spricht.

Lieber Gast,
für Ihr ausführliches Feedback, das Sie uns nach Ihrem Aufenthalt in unserem Hause zukommen ließen, sowie die Zeit, die Sie sich dafür genommen haben, danken wir Ihnen herzlich.
Wir haben Ihr Anliegen mit Bedauern zur Kenntnis genommen und möchten Ihnen danken, dass Sie Ihre Kritik offen geäußert haben. Es ist sehr wichtig für uns, von Ihnen aus erster Hand zu erfahren, welche Punkte wir optimieren können.
So tut es uns aufrichtig leid, dass es uns während Ihres Aufenthaltes nicht rundum gelungen ist, Ihnen das perfekte Erlebnis zu bereiten, dass wir uns für all unsere Gäste wünschen.
Wir hoffen schon bald auf ein Wiedersehen.
Viele herzliche Grüße aus dem Dorint Hotel am Heumarkt Köln Ihr Marko Markovic mit Team
No Public Name
Business
50-59 years
Reviewed: 4 years ago (30/09/2022)
Date of experience: 09/2022

The cleaning of the room was not good. Empy bottle forgot three times in the room.

Dear Guest,
thank you for your review. Only with the feedback from our guests, we are able to improve our services.
We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you.
We would be delighted if you would give us a second chance, so that we can show you that we can do better.
Sincerely yours

Marko Markovic
General Manager
No Public Name
Business
30-39 years
Reviewed: 4 years ago (30/09/2022)
Date of experience: 09/2022

Ιt was excellent, very good breakfast, kind staff and very good location

Dear Guest,
thank you for your review.
We look forward to welcoming you soon again!
With best regards,
Marko Markovic
General Manager
No Public Name
Friends
50-59 years
Reviewed: 4 years ago (29/09/2022)
Date of experience: 09/2022

Zimmer und Anlage sind gut, der Service in der Bar kann verbessert werden.

Lieber Gast,
für Ihr Feedback, das Sie uns nach Ihrem Aufenthalt in unserem Hause zukommen ließen, sowie die Zeit, die Sie sich dafür genommen haben, danken wir Ihnen herzlich.
Wir freuen uns über Ihre ehrlichen Worte und danken für die wertvollen Hinweise, zur Verbesserung unserer Qualität.
Besuchen Sie uns doch bald wieder.
Viele herzliche Grüße aus dem Dorint Hotel am Heumarkt Köln Ihr Marko Markovic mit Team
No Public Name
Business
50-59 years
Reviewed: 4 years ago (29/09/2022)
Date of experience: 09/2022

Excellent local. Diverse breakfast but bit too expensive.

Dear Guest,
thank you for your review.
We look forward to welcoming you soon again!
With best regards,
Marko Markovic
General Manager
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (29/09/2022)
Date of experience: 09/2022

Disappointing, room was small and noisy, the hotel was tired and carpets taped down.

Dear Guest,
thank you for your review. Only with the feedback from our guests, we are able to improve our services.
We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you.
We would be delighted if you would give us a second chance, so that we can show you that we can do better.
Sincerely yours

Marko Markovic
General Manager
No Public Name
Couple
30-39 years
Reviewed: 4 years ago (28/09/2022)
Date of experience: 09/2022

Algemeen goede ervaring. Het onthaal is het uithangbord van het hotel. Belangrijk is dan ook dat mensen met ervaring de gasten als eerst aanspreken en helpen.

Dear Guest,
thank you for your review.
We look forward to welcoming you soon again!
With best regards,
Marko Markovic
General Manager
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