By Kaczmarek
Alone
40-49 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
No Public Name
Couple
60-69 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
By Anja
Family
40-49 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
By Kai
Friends
50-59 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
Guest has not commented on review
By Wilwert
Family
30-39 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
No Public Name
Couple
50-59 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
No Public Name
Family
50-59 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
Guest has not commented on review
By Florian
Friends
40-49 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
No Public Name
Group
20-29 years
Reviewed:
9 months ago
(27/01/2025)
Date of experience:
01/2025
By Petra Stumpf
Business
60-69 years
Reviewed:
9 months ago
(26/01/2025)
Date of experience:
01/2025
Ladies and Gentlemen
I spent the night from January 24 to 25, 2025 in your hotel. I must admit that it was a great disappointment. I checked into the hotel around 3 p.m., went to the room to leave my luggage, and due to some business meetings, I came back to the room around 10 p.m. Unfortunately, the bathroom, especially the tiles around the bathtub, were mostly covered with mold (I am attaching photos from that day as proof). I didn't decide to use the bathroom considering my health. I also did not inform the reception because I decided to do it right after breakfast when checking out. Talking about breakfast. The buffet left a lot to be desired, most of the containers were empty - for example, the scrambled eggs ran out around 9:15 when I went down for breakfast, I waited about 15 minutes for it to be refilled, but it never arrived. So I decided to just drink coffee and then check out as soon as possible. As for the breakfast itself - greeting hotel guests at the entrance was limited to asking "room number" and that's it! Where did the good morning go? I don't understand this approach. I work in a 4-star hotel in the Netherlands and such an approach to guests was a shock to me.So it's time to check out. As I mentioned about the mold situation in the bathroom, I decided to inform the reception when checking out. They always ask how your stay went, right? Nothing could be further from the truth. Hand over the keys, thank you, goodbye. So much. It's a pity, I was really hoping for a more enjoyable stay.
Thank you very much for the review of your stay.
We thank you for your visit and regret to hear that we were not able to convince you with our product.
We have already forwarded your constructive criticism to the relevant departments in order to work on service and quality optimisation.
Please always let us know directly if any problems or uncertainties arise during your next stay.
This gives us the opportunity to make your stay as pleasant as possible and to rectify any problems; we would have been happy to provide you with another room.
Our staff is available for you 24 hours a day at the reception.
Best regards from Dortmund, on behalf of Nadine Scheid / Front Office Manager