Dorint Hotel Frankfurt/Oberursel - Dorint Hotels Betriebs GmbH hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,519 reviews across 10 portals
:
No Public Name
Business
50-59 years
Reviewed: 7 years ago (17/09/2019)
Date of experience: 09/2019

Super Hotel. Eines meiner besten Erfahrungen im Hotelbereich in diesem Jahr. Klasse!

Sehr geehrter Gast, es freut uns sehr Ihr Lob zu Ihrem vergangenen Aufenthalt in unserem Hotel zu lesen. Schön, dass Sie sich bei uns wohlgefühlt haben. Besuchen Sie uns doch bald wieder. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Family
60-69 years
Reviewed: 7 years ago (17/09/2019)
Date of experience: 09/2019

Sehr gepflegt, Luxus

Sehr geehrte Gäste, wir bedanken uns für Ihren Aufenthalt in unserem Hotel und freuen uns sehr über Ihre hohe Zufriedenheit. Bitte entschuldigen Sie die Wartezeit aufgrund der relativ hohen Anzahl von etwa 180 abreisenden Gästen an Ihrem Abreisetag. Da wir nur über zwei Counter an der Rezeption verfügen kann dies gelegentlich vorkommen. Gern begrüßen wir Sie bald wieder bei uns. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Business
50-59 years
Reviewed: 7 years ago (13/09/2019)
Date of experience: 09/2019

Sehr positiver Gesamteindruck.

Sehr geehrter Gast, wir bedanken uns für Ihren erneuten Aufenthalt in unserem Hotel und freuen uns sehr über Ihre hohe Zufriedenheit. Gern begrüßen wir Sie bald wieder bei uns. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Business
50-59 years
Reviewed: 7 years ago (12/09/2019)
Date of experience: 09/2019

Mein Aufenthaltung war sehr gut und würde gerne wieder kommen.

Sehr geehrter Gast, wir freuen uns sehr über Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Ihren Hinweis zum Beamer im Tagungsraum haben wir an unsere Haustechniker weiter geleitet zur Reparatur. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (11/09/2019)
Date of experience: 09/2019

I like the hotel overall. Location, room, food/drink experience. Service, however, is uneven. Some staff is excellent, attentive and welcoming. Others are simply not up to the task (Example: The hotel provides a heating pot and instant coffee in the rooms. Espresso machine and pods would be better, but that's another topic. These sachets of instant coffee are --as explained by a front desk employee-- not replaced after the first night, because it is "policy" and the ample selection [two coffee, two tea for a double occupancy room!] should last the customer for even a longer stay. Even a two-star-motel replaces those consumables as part of daily housekeeping. Not doing so, and defending the "policy" as being generous is laughable.)

Dear guest, thank you very much for your stay at our hotel. It is a pity that you were not completely satisfied with us. We are a bit surprised, because you have visited us many times. This will show us that you are satisfied with us. With regard to coffee and tea, we made a mistake, because it is replenished daily and is included. We apologize for the mistake made and pass this on to our Executive Housekeeper to pay more attention in the future. You can find a Nespresso machine in our suites or can be booked at an additional €6 per order. We are always at your disposal and will be happy to welcome you back soon. Yours sincerely, General Manager Soeren Moelter with colleagues
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (10/09/2019)
Date of experience: 09/2019

Ein überraschend charmant ausgestattetes Hotel. Kann man echt weiterempfehlen

Sehr geehrte Gäste, wir bedanken uns für Ihren Aufenthalt in unserem Hotel und freuen uns sehr über Ihre hohe Zufriedenheit. Gern begrüßen wir Sie bald wieder bei uns. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Family
50-59 years
Reviewed: 7 years ago (10/09/2019)
Date of experience: 09/2019

Sauber, ordentlich und neuwertig

Sehr geehrter Stammgast, wir bedanken uns für Ihren erneuten Aufenthalt in unserem Hotel und freuen uns sehr über Ihre hervorragende Bewertung. Wir wissen Sie als einen unserer Stammgäste sehr zu schätzen und begrüßen Sie gern bald wieder bei uns. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (09/09/2019)
Date of experience: 09/2019

Das Dorint-Hotel hat meine Erwartung wie bisher immer erfüllt. Ich kann kann es nur empfehlen.

Sehr geehrte Gäste, es freut uns sehr Ihr Lob zu lesen und wir bedanken uns dafür. Wir begrüßen Sie gern bald wieder bei uns. Mit freundlichen Grüßen, Ihr Hoteldirektor Sören Mölter mit Team
No Public Name
Business
30-39 years
Reviewed: 7 years ago (09/09/2019)
Date of experience: 08/2019

It was a great stay. Only thing I didn't satisfy was the location, all of others were perfect! It was a pity I only had one night stay there.

Dear guest, thank you very much for your past stay at our hotel. We are very pleased about your excellent review. Especially our quiet location in the hotel's own park is a highlight of our hotel. We hope to welcome you back soon. Yours sincerely, General Manager Soeren Moelter with colleagues
No Public Name
Business
40-49 years
Reviewed: 7 years ago (08/09/2019)
Date of experience: 09/2019

Very bad experience. I was in a bussines trip for 7 nights. I order one late check out it was confirmed ( at midnight in the last day) in the last minute after the breakfast i asked one guy in the front desk it was ok, he told me he can not provide the late checkout because he just sow that my room will be booked and i have to leave. I had my transfer and everything organized and had to spent 150 euros to re organize everything and stay 10hours at airport. The treatment of the frontdesk to me i think was not correct. The next time i will stay in another hotel.

Dear guest, we regret that you were unable to enjoy your stay in our hotel and we were unable to convince you of us. Through the SuitePad you have requested the late departure several times, which we have temporarily rejected. Late departure is available on request and availability. The night before we had a few rooms available on your day of departure, but these were booked at short notice for the same day. Thus, we could not offer you the late departure at 5 p.m., as at 3 p.m. all rooms must be free and cleaned in order to allow other guests a guaranteed check-in from 3 p.m. We apologize for having to reschedule your trip. It's a pity that you didn't feel good about the rest of our hotel because of the not possible late departure. We are always at your disposal. Yours sincerely, General Manager Soeren Moelter with colleagues
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