No Public Name
Business
Reviewed:
2 weeks ago
(20/08/2026)
Date of experience:
08/2026
No Public Name
Couple
60-69 years
Reviewed:
2 weeks ago
(19/08/2026)
Date of experience:
08/2026
Guest has not commented on review
No Public Name
Business
50-59 years
Reviewed:
2 weeks ago
(19/08/2026)
Date of experience:
08/2026
No Public Name
Alone
60-69 years
Reviewed:
2 weeks ago
(19/08/2026)
Date of experience:
08/2026
Guest has not commented on review
No Public Name
Couple
70-79 years
Reviewed:
2 weeks ago
(19/08/2026)
Date of experience:
08/2026
No Public Name
Couple
60-69 years
Reviewed:
2 weeks ago
(18/08/2026)
Date of experience:
08/2026
Guest has not commented on review
No Public Name
Friends
70-79 years
Reviewed:
2 weeks ago
(18/08/2026)
Date of experience:
08/2026
No Public Name
Group
70-79 years
Reviewed:
2 weeks ago
(18/08/2026)
Date of experience:
08/2026
Guest has not commented on review
No Public Name
Couple
50-59 years
Reviewed:
2 weeks ago
(18/08/2026)
Date of experience:
08/2026
No Public Name
Business
60-69 years
Reviewed:
2 weeks ago
(18/08/2026)
Date of experience:
08/2026
Very Good for my room. However I also booked a second room for a colleague Klaus Faessler, who has one leg amputated. After checking in and seeing the room he realised he would not be able to stand up in the shower, he went to reception and requested a plastic chair or stool to help in the shower. The receptionist said a blunt and direct NO. So he was in the hotel for two nights unable to shower.
He did not tell me until after the stay or I would have gone to a store and brough a plastic stool or chair for him. Also I now realise I should have booked a special needs room for him in your hotel that likely already have a bench in the shower. In summary I was shocked and dissapointed by the unhelpful receptionsts response
thank you very much for taking the time to provide such a detailed review of your stay with us and for sharing your experience.
We are pleased that you were very satisfied with your room, the amenities, the cleanliness, and the location of our hotel. We particularly appreciate your positive feedback regarding the room’s functionality and the value for money.
At the same time, we deeply regret that your colleague had such a disappointing experience regarding the shower facilities and the assistance provided by our front desk team. Accessibility and the well-being of all guests are of the utmost importance to us. We take your account very seriously and would like to sincerely apologize that the helpfulness and sensitivity you are rightfully entitled to expect were not demonstrated in this instance. Your suggestion that a more targeted room selection in advance would have been helpful is just as valuable to us as your honest feedback regarding our team’s response.
We thank you for your candor and constructive criticism. Your feedback will help us better address the needs of our guests with special requirements in the future and further improve the quality of our service.
Sincerely,
Heike Reinhart & her Team
General Manager