Dorint Kongresshotel Mannheim hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 10,518 reviews
:
No Public Name
Business
50-59 years
Reviewed: 13 years ago (24/09/2013)
Date of experience: 09/2013

Hotel is placed well in the city of mannheim, service is perfect, rooms on a good standard level, however not really modern or individual

Dear guest, Thank you very much for your excellent comments on the Customer Alliance online tool. We are very glad to hear that you have enjoyed your stay with us.
We look forward to welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards,
Kirsten H.-H.Stolle (General Manager) and team
No Public Name
Business
50-59 years
Reviewed: 13 years ago (21/09/2013)
Date of experience: 09/2013

I am a hotel guest since the beginning of the Dorint in Mannheim. It is my favorite accomodation.

Dear guest,Thank you very much for your review! We are delighted that you have enjoyed your stay with us and we highly appreciate that you are one of our loyal hotel guests since opening of our hotel.
We look forward to welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Leisure travelers
40-49 years
Reviewed: 13 years ago (20/09/2013)
Date of experience: 09/2013

We were very much satisfied with our stay.

Dear Sir or Madame, Thank you very much for your positive comments on the Customer Alliance online tool. We are very glad to hear that you have enjoyed your stay with us.
We regret the extra effort you had to make to place a reservation on Saturday. Please feel assure that we have taken all necessary steps to ensure that our staff will accept reservations even on week-ends.
We look forward to welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
40-49 years
Reviewed: 13 years ago (20/09/2013)
Date of experience: 09/2013

Guest has not commented on review

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Haus genommen haben.
Wir haben versucht, mit Ihnen persönlich in Kontakt zu treten, um Ihre Bewertung genauer zu besprechen. Leider haben wir von Ihnen kein weiteres Feedback erhalten.
Wir hoffen, Sie dennoch einmal wieder in unserem Haus begrüßen zu dürfen.
Mit freundlichen Grüßen
Ihr Kirsten Hans-Hartwig Stolle
(General Manager Dorint Kongresshotel Mannheim) und Team
No Public Name
Leisure travelers
40-49 years
Reviewed: 13 years ago (19/09/2013)
Date of experience: 09/2013

Guest has not commented on review

Sehr geehrter Gast, vielen Dank für die positive Punktebewertung unseres Hauses. Herzliche Grüße aus Mannheim
Ihr Kirsten H.-H. Stolle (General Manager) und Team
No Public Name
Leisure travelers
40-49 years
Reviewed: 13 years ago (18/09/2013)
Date of experience: 09/2013

familienfreundlich, gut mit Kindern zu übernachten, wir werden wieder kommen

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hauses und unserer Leistungen genommen haben. Wir freuen uns, dass Ihnen Ihr Aufenthalt mit Ihrer Familie bei uns gefallen hat.
Gerne begrüßen wir Sie bei Ihrer nächsten Reise nach Mannheim wieder in unserem Haus.
Viele Grüße aus Mannheim
Ihr Kirsten H.-H. Stolle (General Manager) und Team
No Public Name
Leisure travelers
30-39 years
Reviewed: 13 years ago (16/09/2013)
Date of experience: 09/2013

Das Hotel macht einen sehr guten Eindruck, liegt mitten in Mannheim, ist sauber und das Langschläferfrühstück am Sonntagmorgen hätte nicht besser sein können.

Sehr geehrter Gast, herzlichen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Unser Langschläferfrühstück liegt uns sehr am Herzen und so freuen wir uns natürlich über Ihre lobenden Worte. Schön, dass wir Ihr Gastgeber in Mannheim sein durften. Gerne begrüßen wir Sie bei Ihrem nächsten Aufenthalt wieder in unserem Haus.
Herzliche Grüße aus Mannheim, Ihr Kirsten H.-H. Stolle (General Manager) und Team
No Public Name
Leisure travelers
50-59 years
Reviewed: 13 years ago (16/09/2013)
Date of experience: 09/2013

Room service knocking at 8:00 and at 9:00 again at the day of departure.
We can not enter our room at 11:00, but check-out was at 12:00!.
Unfriendly at the reception.

Dear Sir or Madame,
Thank you very much for your comments on the Customer Alliance online- tool. We sincerely regret that the time you spent with us was not to your full satisfaction. Please be assured that the experiences that you have made in our bar and with the room service in no way meet the standard of our house.
We hope we will have the opportunity to welcome you back.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
30-39 years
Reviewed: 13 years ago (16/09/2013)
Date of experience: 09/2013

I had a pleasant stay. Excellent breakfast and good service.
However, the availability and handling of WiFi seems to be from stone age (bad connection combined with extra charges in a business hotel?!?)

Dear Sir or Madame,

Thank you for taking the time to write a review of your stay at Dorint Kongresshotel Mannheim.
We have noted your feedback about the internet solution.
We hope we will have the opportunity to welcome you back.

Yours sincerely,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
40-49 years
Reviewed: 13 years ago (16/09/2013)
Date of experience: 09/2013

As usual the rooms and the service were good.

Dear Guest, Thank you very much for choosing to stay with us on your trip.
We hope to welcome you back to Dorint Kongresshotel Mannheim very soon.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
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