Dorint Kongresshotel Mannheim hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 10,518 reviews
:
No Public Name
Business
40-49 years
Reviewed: 13 years ago (09/09/2013)
Date of experience: 09/2013

Ein sehr schönes Haus mit tollem Service. Jedoch nervt jedesmal die Wassersparfunktion in der Dusche!

Sehr geehrter Gast, vielen Dank für Ihre Bewertung! Wir freuen uns sehr, dass wir Sie als Stammgast mit unseren Leistungen immer wieder überzeugen. Seit Jahren schon engagieren wir uns für mehr Nachhaltigkeit in unserem Hotel. Aus diesem Grund wurden bereits vor einiger Zeit die Wassersparfunktion in der Dusche eingerichtet.
Bis zu Ihrem nächsten Aufenthalt wünschen wir Ihnen eine gute Zeit! Herzliche Grüße Kirsten H.-H. Stolle (General Manager) und Team
No Public Name
Business
20-29 years
Reviewed: 13 years ago (09/09/2013)
Date of experience: 09/2013

Ok, but irritated by the internet solution provided. It is unflexibel and way to expensive!

Dear Sir or Madame,
Thank you for taking the time to write a review of your stay at Dorint Kongresshotel Mannheim.
We have noted your feedback about the internet solution.
We hope we will have the opportunity to welcome you back.
Yours sincerely,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
60-69 years
Reviewed: 13 years ago (07/09/2013)
Date of experience: 09/2013

Good hotel with competent friendly staff. No AC, but Mannheim is normally very hot and humid in the summer. A no-go for this hotel.

Dear Sir or Madame,
Thank you very much for your review on the Customer Alliance online-tool. We sincerely regret that the time you spent with us was not to your full satisfaction as the room temperature was not on an agreeable level. We apologize for any inconveniences caused.
We look forward to hopefully welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
50-59 years
Reviewed: 13 years ago (02/09/2013)
Date of experience: 08/2013

Very good hotel for business trips:-) Rooms are directed to the main road very loud:-(

Dear Sir,
Thank you very much for your positive comments on the Customer Alliance online tool. We are very glad to read that you have enjoyed your stay with us.
We look forward to welcoming you again to the Dorint Kongresshotel at Mannheim.
Kind regards from Mannheim
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Business
50-59 years
Reviewed: 13 years ago (29/08/2013)
Date of experience: 08/2013

Very good hotel. Well located. Friendly and helpful staff

Dear Sir or Madame,
Thank you very much for your excellent comments on the Customer Alliance online- tool.
We look forward to welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards from Mannheim
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Leisure travelers
50-59 years
Reviewed: 13 years ago (28/08/2013)
Date of experience: 08/2013

Zimmer war schlecht gelüftet, nachts um 1 Uhr sehr lautes Geschrei von Richtung Rosengarten, ansonsten lief alles wie immer ordnungsemäß

Sehr geehrter Gast,
vielen Dank für Ihre überwiegend positive Bewertung Ihres Aufenthaltes im Dorint Kongresshotel Mannheim. Ihr Feedback ist für uns sehr wichtig und wir versichern Ihnen, dass wir allen Hinweisen unserer Gäste nachgehen. Für die schlechte Luft in Ihrem Zimmer sowie die nächtliche Ruhestörung aufgrund einer größeren Veranstaltung bitten wir Sie herzlich um Entschuldigung.
Wir freuen uns sehr, Sie auch weiter als treuen Stammgast bei uns zu begrüßen.
Herzliche Grüße aus der Quadratestadt Mannheim
Kirsten H.-H. Stolle und Team
No Public Name
Business
30-39 years
Reviewed: 13 years ago (27/08/2013)
Date of experience: 08/2013

I am dissatisfied with the fact that even though it was cool outside it was not possible to get the temperature in the room to an accecptable level. I had to leave the window completely open all the nights.

Dear Sir or Madame,
Thank you very much for your comments on the Customer Alliance online- tool. We sincerely regret that the time you spent with us was not to your full satisfaction as the room temperature was not on an agreeable level. We apologize for any inconveniences caused.
We look forward to hopefully welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Leisure travelers
50-59 years
Reviewed: 13 years ago (27/08/2013)
Date of experience: 08/2013

Though we were 'only' GROUPON -guests
the staff was very nice and polite !!!

Dear Sir or Madame,
Thank you very much for your excellent comments on the Customer Alliance online tool.
It is wonderful to know that you have enjoyed your stay with us.
We look forward to welcoming you again to our hotel with the assurance of our best care for your comfort.
Kind regards from Mannheim
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Leisure travelers
40-49 years
Reviewed: 13 years ago (27/08/2013)
Date of experience: 08/2013

very friendly
service very good
very fast connections to Frankfurt/Stuttgart

Dear Sir or Madame,
Thank you very much for your excellent feedback. We are very pleased to hear that you have enjoyed your stay with us.
We are looking forward to welcoming you again at the Dorint Kongresshotel Mannheim!

Kind regards,
Kirsten H.-H. Stolle (General Manager) and team
No Public Name
Leisure travelers
70-79 years
Reviewed: 13 years ago (26/08/2013)
Date of experience: 08/2013

The Hotel has been our place for staying since years. This speaks for itself.
Improvements of your policy when changes - not cancellation - however occur, would be appreciated,

Dear Sir or Madame,
Thank you very much for your positive comments on the Customer Alliance online tool as only open feedback from our guests can help us meet our goal at Dorint: "You'll be back" !
We look forward to welcoming you again to our hotel, with the assurance of our best care for your comfort.
Kind regards from Mannheim
Kirsten H.-H. Stolle (General Manager) and team
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