No Public Name
Business
50-59 years
Reviewed:
10 years ago
(24/10/2016)
Date of experience:
10/2016
No Public Name
Business
30-39 years
Reviewed:
10 years ago
(24/10/2016)
Date of experience:
10/2016
No Public Name
Business
40-49 years
Reviewed:
10 years ago
(24/10/2016)
Date of experience:
10/2016
No Public Name
Business
60-69 years
Reviewed:
10 years ago
(24/10/2016)
Date of experience:
10/2016
No Public Name
Business
50-59 years
Reviewed:
10 years ago
(24/10/2016)
Date of experience:
10/2016
No Public Name
Business
40-49 years
Reviewed:
10 years ago
(23/10/2016)
Date of experience:
10/2016
No Public Name
Business
60-69 years
Reviewed:
10 years ago
(22/10/2016)
Date of experience:
10/2016
No Public Name
Leisure travelers
60-69 years
Reviewed:
10 years ago
(20/10/2016)
Date of experience:
10/2016
No Public Name
Business
30-39 years
Reviewed:
10 years ago
(19/10/2016)
Date of experience:
10/2016
No Public Name
Leisure travelers
60-69 years
Reviewed:
10 years ago
(18/10/2016)
Date of experience:
10/2016
I have been a customer for almost 20 years. This is the worst stay I have had. I ordered room service, my room # was 663. The food had not been delivered after over an hour. I called the kitchen, they said they tried to call to notify me that they did not have what I wanted but I did not pick up the phone. I then found out that the phone number that the kitchen noted was #665. I asked the front desk to please fix the phone. When I came back from work the next day, the front desk told me the phone was fixed. Three nights later I ordered room service again, and waited for an hour. I called back the kitchen, they said they tried to deliver my food and I did not open my door. They were trying to deliver to room #665! When I checked out, the lady at the desk asked about my stay. I tried to explain the problem but the she did not understand English very well, so she was not very helpful.
Thank you very much for your feedback. We are truly very sorry that your stay with us was not to your full satisfaction and we apologise for all the inconveniences. We really understand that you were very upset about the room service.
We look forward to hopefully welcoming you again to the Dorint Kongresshotel Mannheim, with the assurance of our best care for your comfort. During your next stay with us we would like to invite you for a dinner in our restaurant. Please contact our reception staff.
Kind regards,
Kirsten H.-H. Stolle (General Manager) and team