By Merle Stein
Business
40-49 years
Reviewed:
3 years ago
(12/06/2023)
Date of experience:
06/2023
No Public Name
Family
50-59 years
Reviewed:
3 years ago
(12/06/2023)
Date of experience:
06/2023
By Carina
Friends
30-39 years
Reviewed:
3 years ago
(12/06/2023)
Date of experience:
06/2023
No Public Name
Couple
70-79 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
No Public Name
Couple
70-79 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
By Rohde
Couple
60-69 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
By Küppers
Friends
50-59 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
No Public Name
Couple
40-49 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
By Ute
Couple
50-59 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
No Public Name
Friends
60-69 years
Reviewed:
3 years ago
(11/06/2023)
Date of experience:
06/2023
To be honest I travel a lot for business, and I felt that the reception staff in particular were obnoxious and dismissive. I think this is because I am a person of colour. My colleague (a white male) got an overall better quality of service, and smiles from the reception team. I, on the other hand got looked upon up and down.
thank you for staying in our hotel and sharing your experience.
It is extremely sad for us to hear, that you could not enjoy your stay and we apologize for the inconveniences you faced.
It is not in our sense that you felt you were treated disadvantageously, because of the colour of your skin. In general, the most important thing for us, is to make our guests happy and to let them feel comfortable.
However, we would like to distance ourselves from the fact that people are judged and treated by their appearance. This contradicts our corporate culture as an international and multicultural company, which we and all our colleagues always cultivate.
Of course, we'll be addressing your concerns with the appropriate members of our team and I have shared this review with our Management to further improve our services.
We would be very grateful if you would give us another chance to prove our hospitality to you.
We wish you all the best,
Your team from the Empire Riverside Hotel